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Rachel Aguilar

Overview Reviews (251) Inventory (151)

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Rachel Aguilar

Rachel Aguilar | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9

251 Reviews

Overview Reviews (251) Inventory (151)

Dealership Experience

9 yrs, 2 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

American Sign Language

4.9

251 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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251 Reviews of Rachel Aguilar

June 19, 2026

Dealership Rating

Employee Rating

I appreciate that video that is sent with the work that was done. The video gives you confidence that the work agreed upon is done. was done. The video gives you confidence that the work agreed upon is done. More

by tpatten1967

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski

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Jun 19, 2026 -

Russ Darrow Honda responded

It’s great to hear the video update gave you confidence that the agreed work on your HR-V was completed. Thank you for trusting us with your Honda and sharing your feedback. George Matthews george.matthews@russdarrow.com

June 17, 2026

Dealership Rating

Employee Rating

Efficient, knowledgeable and helpful. Rachel is easy to work with and a good communicator. Appreciate her help. Rachel is easy to work with and a good communicator. Appreciate her help. More

by JRBURAZIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Jun 17, 2026 -

Russ Darrow Honda responded

It’s great to hear Rachel provided efficient, knowledgeable service for your Honda Pilot and kept you informed throughout. We appreciate you recognizing her efforts. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

June 17, 2026

Dealership Rating

Employee Rating

They are very good at what they do. and the agent who handled us was very exceptional. and the agent who handled us was very exceptional. More

by SAMUELNEWMAN639

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gerald Johnson

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Jun 17, 2026 -

Russ Darrow Honda responded

Thank you for sharing your feedback. We’re delighted you found our work on your Honda CR-V exceptional. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 16, 2026

Dealership Rating

Employee Rating

I drive across town just because of the great service Rachel provides. I highly recommend her! Rachel provides. I highly recommend her! More

by Delunakr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Jun 16, 2026 -

Russ Darrow Honda responded

We’re pleased that Rachel’s service makes your drive across town worthwhile for your Honda Pilot. Thank you for sharing your experience and recommending her. George Matthews george.matthews@russdarrow.com

June 16, 2026

Dealership Rating

Employee Rating

Great staff. No issues and nice facility. Rachel is always super helpful and takes good care of all my vehicles. No issues and nice facility. Rachel is always super helpful and takes good care of all my vehicles. More

by jose.montanez

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Jun 16, 2026 -

Russ Darrow Honda responded

We appreciate you taking the time to share your feedback. It’s wonderful to hear our team and facility met your expectations, and that Rachel has been so helpful in caring for your Honda HR-V. We look forward to assisting you again soon! George Matthews george.matthews@russdarrow.com

June 14, 2026

Dealership Rating

Employee Rating

Very very good customer service. . very nice efficient and knowledgeable will highly recommend for service thank you Rachel . very nice efficient and knowledgeable will highly recommend for service thank you Rachel More

by DERRICK.TAYLOR0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski

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Jun 14, 2026 -

Russ Darrow Honda responded

We’re delighted your Honda Odyssey service was smooth and efficient. Rachel and our team appreciated the opportunity to assist you and share their expertise. Thank you for recommending us for service. George Matthews george.matthews@russdarrow.com

June 14, 2026

Dealership Rating

Employee Rating

Always a great experience with Rachel! ???? to “ Always a great experience with Rachel! ” ???? to “ Always a great experience with Rachel! ” More

by Bpdk1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Jun 14, 2026 -

Russ Darrow Honda responded

It’s wonderful to hear that Rachel consistently provides excellent service for your Honda Pilot. We look forward to assisting you again when your Pilot needs maintenance. Thank you for the five-star rating. George Matthews george.matthews@russdarrow.com

June 11, 2026

Dealership Rating

Employee Rating

Rachel did a great job of accommodating my daughter, shuffling her to work and back. Service on my vehicle was completed in a timely manner. Very satisfied! shuffling her to work and back. Service on my vehicle was completed in a timely manner. Very satisfied! More

by Tom

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 11, 2026 -

Russ Darrow Honda responded

We’re glad Rachel could provide shuttle support for your daughter and that your Honda CR-V service was completed promptly. Thank you for your five-star rating. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 11, 2026

Dealership Rating

Employee Rating

Jon and everyone in the service department is amazing. Highly recommend them to everyone I know! Highly recommend them to everyone I know! More

by Shannon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Maddie Wojciechowski, Alicia Love, Angela David

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Jun 11, 2026 -

Russ Darrow Honda responded

Thank you for recommending our service department. We’re thrilled to know the maintenance on your Honda CR-V Hybrid met your expectations. It’s been a pleasure assisting you and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 07, 2026

Dealership Rating

Employee Rating

Dealership always been good I can always count on Rachel to get my services done to get my services done More

by VICTOR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 09, 2026 -

Russ Darrow Honda responded

Victor, we are very happy to hear that Rachel provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

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