Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
244 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

244 Reviews

Write a Review

244 Reviews of Rachel Aguilar

June 02, 2026

Dealership Rating
Employee Rating

Everyone is very friendly and accommodating-the time it took to service the vehicle was accurate and the car wash was much appreciated More

by MARYSCHULTEIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

Jun 02, 2026

Russ Darrow Honda responded

It’s great to hear our team provided friendly and accommodating service and that we met your timing expectations. We’re also happy the complimentary wash added value to your visit. Your feedback encourages us to maintain this level of care for your Honda. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Always consist of Awesome Customer Service. Worker are always willing to assist and service you. More

by MOMASANDRA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Russ Darrow Honda responded

We’re glad you find our team always ready to assist and provide quality service. Thank you for trusting us with your Honda HR-V maintenance. We look forward to supporting you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Great, service. Very nice staff and facility. I have been going there for service for many years. Ive taken my car and my wife's car. More

by CHABIN88
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 31, 2026

Russ Darrow Honda responded

We’re delighted to hear you’ve relied on our Honda service for many years and find our team and facility welcoming. Thank you for trusting us with both your car and your wife’s vehicle. We look forward to assisting you both at your next appointment. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Amazing, quick, painless It was easy to schedule my appointment. I would go back. Rachel made it a seamless process. More

by ricky
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 30, 2026

Russ Darrow Honda responded

It’s great to hear the appointment process for your Honda Accord service was quick and painless. Rachel is happy to have made the experience seamless for you. We hope to assist you again soon. George Matthews george.matthews@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 29, 2026

Dealership Rating
Employee Rating

Too expensive. Just for routine maintenance check up $441. It seem too high. I hope they a did a good job. More

by jugal5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Russ Darrow Honda responded

Thank you for your feedback and review. We strive to make sure that all of our customers leave happy. We look forward to working with you again. George Matthews george.matthews@russdarrow.com

May 28, 2026

Dealership Rating
Employee Rating

Outstanding customer service. Rachel from the service team provided outstanding customer service and exhibited comprehensive follow-through on all inquiries. She maintained a cour More

by ERICMOERCHEN
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 28, 2026

Russ Darrow Honda responded

It’s wonderful to hear Rachel provided thorough follow-through and courteous support during your Honda Element service. Thank you for acknowledging her professionalism and fair approach. We look forward to welcoming you back when you need service next. George Matthews george.matthews@russdarrow.com

May 27, 2026

Dealership Rating
Employee Rating

Very pleasant On time, prompt and easy Clean environment. Could use better refreshments Overall good More

by ROBERT.LAU90
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 27, 2026

Russ Darrow Honda responded

Thank you for recognizing our prompt, easy service and the cleanliness of our facility. We appreciate your suggestion for offering more refreshments and will pass it along. We look forward to assisting you and your Honda Passport again. George Matthews george.matthews@russdarrow.com

May 24, 2026

Dealership Rating
Employee Rating

Rachel was a conscientious worker. She was so helpful and arranged a ride for me. I will continue with your dealership! More

by Moporules
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 25, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with your Honda HR-V. We’re glad Rachel could assist and arrange a ride for you. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

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