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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
251 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

251 Reviews

Write a Review

251 Reviews of Rachel Aguilar

June 06, 2026

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Employee Rating

It was very good service. I would recommend you to my friends. See you next year. More

by Mwhite1793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 06, 2026

Russ Darrow Honda responded

It’s great to know the service on your Honda CR-V met your expectations. We appreciate you recommending us to friends and look forward to seeing you again next year. George Matthews george.matthews@russdarrow.com

June 04, 2026

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Employee Rating

I’ve always gotten great service at Russ Darrow. Rachel was fantastic, while we waited for a part to come in she gave me frequent updates and made me feel like me and my car were a priority. Thank y More

by CONLEYJBRWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Russ Darrow Honda responded

We’re pleased Rachel’s frequent updates during the part wait made you and your Honda CR-V Hybrid feel prioritized. Thank you for trusting our service department, and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 04, 2026

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Employee Rating

The service department is staffed with very knowledgeable advisors. Rachel is such a pleasure to work with. She explains things so well and patiently answered all my questions More

by dmsmulyan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Russ Darrow Honda responded

It’s wonderful to hear our service advisors could share their expertise so effectively. Rachel will be glad her clear explanations and patience helped answer all your questions. Thank you for trusting us with your Honda. George Matthews george.matthews@russdarrow.com

June 04, 2026

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Employee Rating

Edwardo was great on the phone and in person. Service was good with prompt communication. More

by Sameer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Edgardo Acosta

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Jun 04, 2026

Russ Darrow Honda responded

Thank you for the five-star review. We’re glad our team provided clear updates and smooth service for your Honda Accord. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 03, 2026

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Employee Rating

Clean, friendly, prompt service. Rachel was friendly and good at her job. I appreciated the clean, comfortable waiting area while my car was serviced. More

by jbt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Russ Darrow Honda responded

Thank you for highlighting Rachel’s friendly, prompt service. We’re pleased you found our waiting area clean and comfortable while we worked on your Honda. We look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 02, 2026

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Employee Rating

Rachel is always a pleasure to work with. She's extremely patient and explains everything in detail while making it easy to understand. More

by KiaG84
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Jun 02, 2026

Russ Darrow Honda responded

We appreciate your five-star review. It’s great to hear Rachel’s patience and detailed explanations made your Honda Pilot service easy to follow. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 02, 2026

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Employee Rating

Great She was professional and very fast nice, friendly, very organized knew her stuff when it came to Sunbit More

by ALEXISWP11
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Jun 02, 2026

Russ Darrow Honda responded

We appreciate your feedback and are glad Rachel handled your Honda Accord service with such efficiency. We’re pleased she guided you through the Sunbit process and kept everything organized. Thanks for the perfect rating and for trusting us. George Matthews george.matthews@russdarrow.com

June 02, 2026

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Employee Rating

Everyone is very friendly and accommodating-the time it took to service the vehicle was accurate and the car wash was much appreciated More

by MARYSCHULTEIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

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Jun 02, 2026

Russ Darrow Honda responded

It’s great to hear our team provided friendly and accommodating service and that we met your timing expectations. We’re also happy the complimentary wash added value to your visit. Your feedback encourages us to maintain this level of care for your Honda. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Employee Rating

Always consist of Awesome Customer Service. Worker are always willing to assist and service you. More

by MOMASANDRA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cruz Drahonovsky, Edgardo Acosta

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Jun 01, 2026

Russ Darrow Honda responded

We’re glad you find our team always ready to assist and provide quality service. Thank you for trusting us with your Honda HR-V maintenance. We look forward to supporting you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Great, service. Very nice staff and facility. I have been going there for service for many years. Ive taken my car and my wife's car. More

by CHABIN88
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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May 31, 2026

Russ Darrow Honda responded

We’re delighted to hear you’ve relied on our Honda service for many years and find our team and facility welcoming. Thank you for trusting us with both your car and your wife’s vehicle. We look forward to assisting you both at your next appointment. George Matthews george.matthews@russdarrow.com

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