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Kailah Flores-Malone
Kailah Flores-Malone at Russ Darrow Honda

Kailah Flores-Malone | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.3
37 Reviews
4.3

37 Reviews

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37 Reviews of Kailah Flores-Malone

May 22, 2026

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Employee Rating

You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Edgardo Acosta

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May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 20, 2026

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Employee Rating

Just a routine oil change It was a wonderful experience and I was in and out quickly More

by joiner.conroy
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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May 20, 2026

Russ Darrow Honda responded

Thank you for choosing us for your Honda oil change. Kailah is glad we could get you in and out quickly. We appreciate the five-star rating and look forward to serving you again. George Matthews george.matthews@russdarrow.com

May 17, 2026

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With are without an appointment the service is fast and professional. The place building is clean and the people are so nice. i really enjoyed working with my representative. More

by agneswalton
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Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2026

Russ Darrow Honda responded

Thank you for highlighting the quick and professional service you received on your Honda CR-V. We’re pleased our facility’s cleanliness and friendly team made a positive impression. Kailah will be delighted to know you enjoyed working with her. George Matthews george.matthews@russdarrow.com

May 16, 2026

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Employee Rating

People were easy to work with and very personable. Answered questions promptly, and quickly found the answers of they didn't know. More

by Jlvarick3
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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May 16, 2026

Russ Darrow Honda responded

It’s great to know our team was easy to work with and personable. Kailah is glad your questions were answered promptly and we could quickly find any needed information. Thank you for entrusting us with your Honda Civic Hybrid. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Edgardo Acosta

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May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 06, 2026

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Very convenient and easy to get an appointment. The staff is friendly, professional, and open to customers concerns. More

by marah355
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Workmanship
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Recommend Dealer
Yes
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May 06, 2026

Russ Darrow Honda responded

We’re pleased that arranging your Honda Accord service was straightforward. Kailah and the team were happy to assist and make sure your concerns were addressed. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

April 30, 2026

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The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 29, 2026

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Employee Rating

I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Alicia Love, Edgardo Acosta

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Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

April 05, 2026

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Employee Rating

So far, have had good experiences working with dealership/service department. Professional, efficient, and work seems well done. Kai was extremely helpful and took care of headlight that was out a More

by Moehrkean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with our service department on your Honda CR-V. We’re pleased Kailah could resolve the headlight issue, provide a visor replacement estimate, and arrange fluid maintenance with a same-day turnaround. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

April 01, 2026

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Employee Rating

Warm, welcoming, competent Rating would have been 5 if service had taken less than an hour More

by stillsipping
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Apr 02, 2026

Russ Darrow Honda responded

Thank you for your feedback! We will be sure to share your comments with the team. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

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