One of your employees at Bob Smith Toyota mocked me by - ddongbiniru
One of your employees at Bob Smith Toyota mocked me by saying something that sounded like "ching chang..." followed by what appeared to be fake Chinese words while laughing.
I don't know exactly what he said, and I do not want to falsely accuse anyone of using a specific racial slur. However, it was clearly intended to mock an Asian customer.
Fortunately, this incident was captured on video. At this time, I do not wish to pursue legal action, but I strongly urge you to make it clear to your employees that racial remarks or mockery toward customers are unacceptable.
This is the second time I have experienced this. Several years ago, I let a similar incident go because I had no evidence. This time, however, I was fortunate enough to have video footage.
It is disappointing to experience this while visiting a dealership that sells Japanese vehicles. Whether your employees personally dislike Asians is something I cannot know, but no customer should be subjected to this kind of treatment.
I expect Bob Smith Toyota to investigate this matter and ensure that it does not happen again.
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