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Yesenia Guillermo
Yesenia Guillermo at Norwalk Toyota

Yesenia Guillermo

Sales

Norwalk Toyota

11404 E Imperial Highway
Norwalk, CA 90650

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4.3
29 Reviews
4.3

29 Reviews

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29 Reviews of Yesenia Guillermo

November 01, 2026

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Employee Rating

Raúl me explicó muy bien todo sobre el carro Y Alfredo también me explicó todo sobre el contrato y las garantías recomendados 100 los 2 que me atendieron More

by diego22ross
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marlene Rodriguez, Samuel Gonzalez

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Nov 01, 2026

Norwalk Toyota responded

We're pleased our team provided clear explanations about your Toyota RAV4 Prime, the purchase contract, and the warranties. Your recommendation of both team members means a lot to us.

October 18, 2026

Dealership Rating
Employee Rating

It is always a pleasure dealing with their service staff. i take my Toyotas here exclusively. More

by JESSIEJLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lupe Peral, Samuel Gonzalez

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Oct 19, 2026

Norwalk Toyota responded

Thank you for the five-star rating and for entrusting your Prius Plug-In Hybrid’s service to us. Knowing that you choose us exclusively and that each visit is a pleasure means a lot to our service team.

October 09, 2026

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They service you pretty quickly usually, would recommend. They also have free donuts and drinks More

by david.resendez95
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcel, and the finance guys

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Oct 09, 2026

Norwalk Toyota responded

We’re glad our service was quick and that you enjoyed our complimentary donuts and drinks. Your recommendation and positive feedback about your purchase of the Toyota Tundra Hybrid mean a great deal to us.

October 08, 2026

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Employee Rating

Everyone was very polite and professional. Everything was done in a prompt manner. I would recommend Norwalk Toyota to my friends and family. More

by estebanmmaldo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 09, 2026

Norwalk Toyota responded

Thank you for recommending our dealership to your friends and family and for highlighting our team’s courteous, professional, and prompt service. Yesenia is delighted she could help you with your new Toyota Tacoma.

September 30, 2026

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Employee Rating

They made it very easy and getting the deal done and helping with the financing. Yesenia was there to help and explain everything with the vehicle. Great experience. More

by Cm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Sep 30, 2026

Norwalk Toyota responded

Our team enjoyed guiding you through securing financing and completing the purchase of your new Tundra. Knowing that the process felt effortless and that Yesenia could explain every step means a lot to us.

September 16, 2026

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They are nice and friendly. But you do have to haggle the price. Good popcorn More

by salsero7456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony

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Sep 16, 2026

Norwalk Toyota responded

Knowing you found our team friendly and welcoming means a lot to us. We’re pleased we could offer fresh popcorn while you shopped for your new Toyota bZ.

September 13, 2026

Dealership Rating
Employee Rating

My service experience was very positive. I was there dor a recall notice. They took care of the issue. Now I feel safe and satisfied that my Toyota is road worthy again. More

by RICHARDPORTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marlene Rodriguez

Print
Sep 13, 2026

Norwalk Toyota responded

Knowing that the recall service left you feeling safe and satisfied means a lot to our service team. Our service team is pleased we could address the recall and ensure your RAV4 is roadworthy again.

September 04, 2026

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Employee Rating

Porq fueron muy profesionales amables y todo lo l tiempo estuvieron haciendo posible q yo obtuviera mi carro q estaba buscando More

by marcioponce2902
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lupe Peral, Samuel Gonzalez

Print
Sep 04, 2026

Norwalk Toyota responded

Hearing that you found our team professional, kind, and dedicated throughout your search means a lot to us. We’re delighted you found the Camry Hybrid you were looking for and hope you’re enjoying your new vehicle.

September 01, 2026

Dealership Rating
Employee Rating

Customer service was impeccable! Very helpful and caring, would definitely be coming back to get my car serviced and even to purchase a new car! More

by a.lambarena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 01, 2026

Norwalk Toyota responded

Knowing that our service felt caring and helpful for your Toyota Highlander means a lot to our team. Yesenia is delighted you plan to return for service and explore a new vehicle, and we’re here to assist whenever you’re ready.

August 28, 2026

Dealership Rating
Employee Rating

Overall okay experience. We were disappointed that the agreed upon price via phone was not the price we left with. More

by gaytanwedding2018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Ghacham, Marlene Rodriguez, Lupe Peral, Samuel Gonzalez

Print
Aug 31, 2026

Norwalk Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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