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Penske Toyota

Downey, CA

4.9
1,902 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,902 Reviews of Penske Toyota

August 20, 2026

I took my vehicle in for service on 08/19/2026. I was immediately greeted by Assistant Service Manager Michael Perez who made me feel at home. My vehicle was ready in a timely manner and Assistant More

by jamesanthonyfields
Recommend Dealer
Yes
Employees Worked With
Assistant Service Manager Michael Perez
Report | Print
Aug 21, 2026 -

Penske Toyota responded

Thank you for recommending Penske Toyota. We appreciate your feedback about our team and timely service.

August 20, 2026

Muy bien mela dejaron como nueva me gusto mucho gracias por todo penske toyota g More

by Jmiranda41094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam, Steve Louis, Andres Vargas
Report | Print
Aug 20, 2026 -

Penske Toyota responded

Gracias por compartir su experiencia positiva con Penske Toyota. Nos alegra saber que quedó satisfecho con nuestro servicio. Estamos aquí para ayudar cuando lo necesite.

August 19, 2026

Juan the service representative for service gave excellent customer service and care as always. I truly appreciate him and toyota of Downey! More

by crescent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot who sold it to me.
Report | Print
Aug 20, 2026 -

Penske Toyota responded

Thank you for recognizing our team's efforts. We appreciate your feedback about our service at Penske Toyota.

August 15, 2026

I had three vehicles service and was very pleased with Nicolas (service representative) knowledge, professional mannerism and over all good demeanor More

by Henryservin96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas service department
Report | Print
Aug 15, 2026 -

Penske Toyota responded

We appreciate your feedback about our team’s professionalism and knowledge at Penske Toyota. Thank you for sharing your experience with us.

August 04, 2026

My purpose for bring car in was not addressed. This delayed my time at dealer. More

by fusionvbcptb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 06, 2026 -

Penske Toyota responded

Hello, Providing thorough service is our top priority, and I would like the opportunity to speak with you about the feedback you have shared. Can you please contact me so we can discuss this in greater detail? Best regards, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

July 24, 2026

Another service another great experience. Richard Tee is wonderful. Always attentive and shows concern. Thanks again. More

by Nmunguia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Jul 24, 2026 -

Penske Toyota responded

Thank you for your positive feedback about your service experience at Penske Toyota. We appreciate you taking the time to share your thoughts.

July 24, 2026

Poor customer skills. As customers we are Penske Toyota bread and butter. Need better service. More

by alvavergara842
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Caballero
Report | Print
Jul 25, 2026 -

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you about the level of customer service you received from our team. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

July 23, 2026

I call 1 - 3 to talk service manager he don't call me back not even the next day questions about my car. More

by jake0007.pe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris torres
Report | Print
Jul 30, 2026 -

Penske Toyota responded

Hello, I appreciate you taking the time to leave your review and would like the opportunity to discuss any feedback you have. Can you please send your contact information to me directly? Thank you, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

July 13, 2026

Service is always 5 star quality. The service manager Sheila Vazquez is super helpful and professional. More

by iggyhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Huerta , Linh Lam, Jason Roberts
Report | Print
Jul 14, 2026 -

Penske Toyota responded

Thank you for recognizing the quality of our service at Penske Toyota. We appreciate your feedback.

July 09, 2026

Very good service the young lady un 10👍I can remember her name, I think it’s jasmine More

by lucianogamboa72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Jul 09, 2026 -

Penske Toyota responded

Thank you for recognizing our team's service. We appreciate your feedback at Penske Toyota.

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