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Penske Toyota

Downey, CA

4.8
1,620 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,620 Reviews of Penske Toyota

January 19, 2025

The services provided are good. However, there is often a discrepancy between the quoted price and the final price at payment. They need to be more transparent about their pricing. More

by sgguillen25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Jan 21, 2025 -

Penske Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that you found the services to be good, I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me. Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

January 18, 2025

Great experience with Paul and Vu. First new car buying experience was great and the staff was very friendly and helpful. More

by SteveA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul and VU, Sean Weaver, Jennifer Norsworthy
Jan 18, 2025 -

Penske Toyota responded

We're glad to hear you had a positive car-buying experience at Penske Toyota. Enjoy your new vehicle, and thank you for your kind words about our team.

January 17, 2025

Very professional, good customer service and clean is the service desk , but at the parts counter more people needed all the time not just when the line is long. More

by yolandaw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan 5 stars
Jan 18, 2025 -

Penske Toyota responded

Thank you for your feedback about our service desk and parts counter at Penske Toyota. We appreciate your insights and wish you well.

January 15, 2025

Carlos Herrera was professional with great customer service! He took the time what my car needed for service and recommended. More

by Abraham Estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
Jan 15, 2025 -

Penske Toyota responded

Thank you for sharing your experience with our team at Penske Toyota. We're pleased to hear that the service met your expectations.

January 12, 2025

Honest , affordable and excellent customer attention always explains in simple ways the needs of my car and the best options for me More

by Carlos Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
Jan 13, 2025 -

Penske Toyota responded

感谢您的评价。Penske Toyota始终努力为您提供清晰的建议和谦逊的服务。希望一切顺利!

January 11, 2025

Great experience at this dealerships with good pricing and good customer service. I would highly recommend this place More

by gotenz90640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Jan 12, 2025 -

Penske Toyota responded

Thank you for your kind words about Penske Toyota. We appreciate the recommendation. Take care!

January 09, 2025

Very easy to set appointment and a prompt and informative completion of the needed issues. More

by bhakta_pravin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Jan 10, 2025 -

Penske Toyota responded

Thank you for your feedback. We're pleased to hear about your positive experience at Penske Toyota.

January 07, 2025

Great dealership with an awesome staff, from the sales teams to the finance group. They won’t pressure you to buy or get in a deal that is not financially correct for your budget. They explain the purch More

by Frometaharold
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Castro and Vu Trang , Sean Weaver, Jennifer Norsworthy
Jan 08, 2025 -

Penske Toyota responded

Penske Toyota appreciates your positive feedback. It’s great to know our team made everything clear and comfortable during your experience. Thank you for sharing your thoughts with us.

January 04, 2025

👍 fine excellent service greatest service I’ve ever received will definitely call again for assistance Oscar Peña was extremely helpful More

by Empath109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar pena
Jan 05, 2025 -

Penske Toyota responded

We're glad to hear your positive experience with our team at Penske Toyota. Thank you for sharing your thoughts!

January 03, 2025

I love that they have complimentary carwash! But I dislike that I sat there for a good 10/15 min before someone approached me. Customer service needs improvement. More

by Lidiamorales1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Jan 06, 2025 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota and would like the opportunity to discuss your experience with our Service Team regarding the time taken to be contacted. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com