Toyota of Whittier

I bought a car from this dealership last Saturday and it was a nightmare! Do not Buy here. I put in a lead online and spoke with a salesperson regarding a 2027 Prius LE. Me and my gf drove all the way from was a nightmare! Do not Buy here. I put in a lead online and spoke with a salesperson regarding a 2027 Prius LE. Me and my gf drove all the way from Beaumont because they were the only ones with the car besides Norwalk Toyota. Once I arrive they already had my credit mind you I bought a Tacoma 2 months prior and got tier 1 on my lease. Mind you I buy and switch cars sometimes twice a year. These guys stated it was a higher tier and I will have a higher payment but they can get me a tier bump. After haggling for hours on a payment. I still didn’t get what I wanted but agreed I then asked for a college $500 rebate the sales person says they needed bank statements or pay stubs I mentioned to them numerous of times I have my own detail company but didn’t mention uber in the side. I then drive down the next day to bring them stuck in traffic for almost 3 hours! Then 2 days later they tell me it won’t work and the bank wouldn’t accept it so I need to come down there again! So I do again another 3 hours! The sales manager agreed to meet me halfway to keep the payment the same $250 and $250. I then see finance where he thinks we’re switching into a purchase. Totally lack of communication. We then settle my payment came out more still. Not much but it did. Once I got home I looked and I noticed on my old paperwork the car was marked up $500. So I still didn’t win. I then write an email to the GM which he apologizes then says he will call me and never did. I then follow up with an email and he decides to call. We began discussing the situation as I mention his team lied to him. This guy John Liddi the GM struck a nerve! I’ve never in my life been talked to so bad I don’t even recall my parents talking to me like this man did as my gf witnessed her comment was i bet he would’ve did that to a women too! He was very aggressively demanding his team did nothing wrong I’m wrong and in so many words accused me of trying to fraud a rebate and talked to me like I was a child or a animal with a tail. He stated what can he do once I got quiet. I explained that’s not what the call was for the call was about his team and there misunderstanding and not listening and actions to a sale. He stated I will call you back tomorrow with a solution which I knew was not going to take place! I then write a demand letter stating to fix the problem through email due to his temper and aggression towards me. I felt a threat from him was coming next due to his actions. Below in the pictures are his emails as he also was emailing after business hours. Very still unprofessional. I would never buy a car here again and this dealership and him are a bad market for Toyota! More

Management needs to get rid of Pressure Sales men. I was initially speaking with Juan who is a good sales men. Than another Sales men calls me and tells me what kind of car I should buy.... I specific I was initially speaking with Juan who is a good sales men. Than another Sales men calls me and tells me what kind of car I should buy.... I specifically told him I was only looking at the Prius. He still persisted on selling me a used car. I was like who the xxxx is this guy! This guy should not be selling cars personally I would get rid of him. Telling people how to spend their money is royal Red Flag. Unfortunately I will not being doing business with this Dealership. More

my service experience was really smooth. the staff was very helpful and friendly. i never felt like i was being pressured and my car was ready in a timely manner. the staff was very helpful and friendly. i never felt like i was being pressured and my car was ready in a timely manner. More

would refer to friends and family to shop here with Jerry, exceptional customer service and friendly people. Jerry, exceptional customer service and friendly people. More

Great place. They are very knowledgeable and always very helpful. I trust my card to them. They are very knowledgeable and always very helpful. I trust my card to them. More

Eddie and Joshua have always been very attentive to my concerns and make me feel understood and more secure about caring for my vehicle here. I don't just feel like a number. Rare these days. concerns and make me feel understood and more secure about caring for my vehicle here. I don't just feel like a number. Rare these days. More

I feel very comfortable coming to this dealership to bring my car for any service required. They remind me when it's time for the next service. From beginning to end the associates here are friendly an bring my car for any service required. They remind me when it's time for the next service. From beginning to end the associates here are friendly and helpful! They usually have coffee and goodies. We've been coming here for more than 3 years, we are happy with their services and would definitely recommend them! More