Emanuel Limon

Worst service ever! I don’t recommend it at all! They gave me a dirty car and broken key and it took them a month to detail my car and five me the key. Once they detaile I don’t recommend it at all! They gave me a dirty car and broken key and it took them a month to detail my car and five me the key. Once they detailed my car they lost my headphones, a part of my car, and my Santa Monica parking pass. They said they couldn’t prove they lost my headphones but committed to give me a reimbursement for my parking pass, and to get me the part of the car they lost and it’s been like 3 months and nothing has happened. I called several times and Tyson was the one dealing with this and gave me his number. He would leave me on read which I could see and I would have to go every week in person and drive to Hollywood from Santa Monica to ask what was going on. Tyson kept on lying and saying next week he would have it handled and that he didn’t see my messages when I could see the read! They also sold me a car full of scratches and the computer died 3 months after I got it! 3 months! They are scammers don’t trust them! Horrible service! More

Report | Print

I took my car in for a test, lost stuff. Today their employees arrive early took my high gear hunter game cart around 7 am while I try to take car in to sync ecu with ecm since they are the Today their employees arrive early took my high gear hunter game cart around 7 am while I try to take car in to sync ecu with ecm since they are the only people who’s authorized to do it, when I talk to their supervisor he said 2k. It may have other issues due to electrical part, but I will never buy or drive any if their cars in the future. More

Report | Print

My experience with Toyota of Hollywood has been extremely frustrating and unprofessional, particularly with their Finance Department and post-sale customer service. At the time of purchase, I was sold an frustrating and unprofessional, particularly with their Finance Department and post-sale customer service. At the time of purchase, I was sold an extended warranty. Approximately 8 months later, after selling the vehicle, I requested cancellation of that warranty. I personally provided all required documentation, including official proof that the auto loan was fully paid off. I was clearly informed that the refund would be processed and mailed to me within 3 months. It has now been over 4 months, and I still have not received the refund check. During this time: • I visited the dealership 3–4 times in person • Each visit required waiting over an hour just to speak with someone • Managers and finance representatives do not respond to messages or follow-ups • I received no clear timeline, no confirmation, and no resolution • Each visit resulted in excuses rather than action This is not a minor delay — this is a complete failure to handle a legitimate financial obligation. Once the sale was completed, the level of service dropped significantly, and my issue has been repeatedly ignored. I expected far better from a Toyota dealership. This experience has seriously damaged my trust in Toyota of Hollywood, and I would strongly caution potential buyers to be aware of how post-sale issues and warranty cancellations are handled here. I am still waiting for a refund that should have been issued months ago. More

Report | Print