Northridge Toyota

Unfortunately, my experience with Northridge Toyota was exactly what several people had warned me about. I decided to give them a chance because they’re local, and I regretted it almost immediately. The exactly what several people had warned me about. I decided to give them a chance because they’re local, and I regretted it almost immediately. Their online sales team will seemingly tell you whatever you want to hear just to get you through the door. Once you arrive, even with an appointment, you’re bounced between different salespeople because they apparently schedule multiple customers at the same time. I received conflicting information from different employees, heard staff openly criticizing one another, and dealt with unnecessary sarcasm throughout the process. What made the experience worse was what happened after I left without making a deal. I received calls from people presenting themselves as directors, managers, or higher-level decision makers, telling me I would now deal directly with them and that they would personally do everything possible to get the numbers where they needed to be. I later discovered that some of these individuals were regular sales staff using elevated titles to get me to return. After being convinced to come back, the same thing happened again: promises about payment numbers that did not match what was ultimately presented once I arrived. I understand that a dealership cannot always meet a customer’s desired price, and I have no issue walking away when the numbers simply don’t work. My issue is the lack of transparency, conflicting information, misleading titles, repeated promises just to get you back into the dealership, and the overall unprofessional experience. I do not recommend this dealership. More

I dropped off my 2023 Camry at 11:43 AM; it is now 3:11 PM, and I still haven't received my car back. Absolutely terrible service. The staff are friendly, but the service department is awful. PM, and I still haven't received my car back. Absolutely terrible service. The staff are friendly, but the service department is awful. More

Mirna is the best! She was extremely helpful with my car purchase. She is also smoking hot and has a gorgeous smile. She was extremely helpful with my car purchase. She is also smoking hot and has a gorgeous smile. More

I wrote a 1 star review a month ago about buying a used 2020 BMW I purchased there, and about the undercarriage of the car coming apart on the drive home. Per the business manager’s request, I contacted t 2020 BMW I purchased there, and about the undercarriage of the car coming apart on the drive home. Per the business manager’s request, I contacted the dealership. I asked for some remedy but have received no response. It's been over a month. More

Don’t come to this branch for service. You must be familiar on the services needed, because if you’re not, they gonna drain your pocket. You must be familiar on the services needed, because if you’re not, they gonna drain your pocket. More

Northridge Toyota I did not want to do any business with the sales person Mirna A. she was not helpful, very unprofessional lied about the availability of a used car and tried to sell other cars I was not i the sales person Mirna A. she was not helpful, very unprofessional lied about the availability of a used car and tried to sell other cars I was not interested. Mr. Javier G. sales person very professional, experienced and helpful. I highly recommend him. Unprofessional sales person Mirna A. was on the paperwork when the sale was completed with Mr Javier she did not do any work besides take a call and lie etc. Mr. Javier assisted and was present from the start and end of the sale. Also the loan approvers need to treat people with respect professionalism and this was voiced the manager Alex. More

Don't buy a used car here! Driving home after buying a 2020 BMW 430i, the bottom front undercover came loose and was scraping the ground, making a loud noise (not exactly safe Driving home after buying a 2020 BMW 430i, the bottom front undercover came loose and was scraping the ground, making a loud noise (not exactly safe to drive either). The dealer replaced 2 tires before sale so I'm sure they saw it was either about to fall off, or was hanging by a thread. I send them pictures of the damaged cover after replacing it along with the receipt of $620.48. After being told the info was being forwarded to the "manager", it's been crickets since then. Stay away! More

Horrible experience may I say, they are very deceiving, we got a car just 3 weeks and we had agreed upon a price for a toyota camry that had the sticker price of $31,800 well upon getting the our contract we got a car just 3 weeks and we had agreed upon a price for a toyota camry that had the sticker price of $31,800 well upon getting the our contract that we actually were told we couldn't get at the moment of signing because they still had to log everything in we come to find out the loan on the car itself is for $49,000 plus besides the 13,500 we left as a down payment on a credit score of 688 we had also agreed on a higher monthly payment but because we wanted to pay it off quickly which we opted for 3 years which is why it seemed reasonable to make monthly payments of $820 something and now the contract is for $866 for 6 years, its is insane and it is very outrageous that at the end of the loan we will end up paying double the amount of what the car of the price is, I sent them a message asking for this to get fixed which I was told to drive back there (mind you I like almost 4 hours away) just to end up hearing all they can do was remove the 11 thousand dollars they added without our knowledge or even without asking us if we wanted any of it but where in the world did we agree on any of the extras that the car already had and that we weren't told they weren't part of the car already when they also lied and told us they didnt have the corolla which is what we were originally going for just to up sell us another car which we ended up agreeing to cause it would only be 3,500 difference but which is why it would be 31,800 but the extras that the car already alone were almost 6 grand plus they still charged me for delivery when I picked up the car? They are the worst and they refuse to fix what we had agreed on thats besides the fact that they made my brother sign the contract in English which he doesn't speak the language which is why he didnt realize the 27 thousand dollars in a bunch of extra add ons they ended up writing on there when we had agreed on a different figures for everything when we spoke since my brother doesnt speak English which is why I did the negotiations with them but no once he was there to sign and I couldn't be there to read the contract they shoved it to him in English. They are crap More

I got my first new car in this place and it was the best experience being helped by some of the staff here. I recommend people to look for Hossein, the most wonderful man who can understand the feelings of experience being helped by some of the staff here. I recommend people to look for Hossein, the most wonderful man who can understand the feelings of a buyer especially for a first time buyer like me. He can handle things way beyond expectations. I am very grateful for having met him. The manager whoever he is was so very understanding and helpful too. I thank them so much. They are a blessing. More

We purchased a Toyota car from Northridge Toyota two years ago (March, 2023). They offered four complimentary oil change and maintenance services to new car buyer. However, they kept calling me to sched years ago (March, 2023). They offered four complimentary oil change and maintenance services to new car buyer. However, they kept calling me to schedule a six-month car service appointment shortly after we brought the car home. We hadn’t actually driven the car that much, but they insisted that I bring it in. So, when the six-month mark came, I followed their advice and brought the car in for service. However, they just did tire rotation and didn’t change the oil, saying that the car had only about 2,000 miles and they only change the oil every 5,000 miles. Fast forward to 2024, I brought my car back when the mileage reached around 5000-6000 miles, they finally performed oil change and the tire rotation. At the end of last year, I brought my car back to this place because of Toyota’s safety recall. My car’s mileage was also at 9,658 miles, so I expected an oil change. However, they explained that, due to company policy, they can only do an oil change once the mileage exceeds more than 10,000 miles. Recently, my car’s mileage is getting close to 12,000 miles and it was time for the fourth maintenance at this dealership. I was told that because two years had passed, I would now have to pay for the service. It turned out that the so-called four free oil changes were only honored once. Looking back, it feels like the whole team was working in sync, like an orchestra, to mislead and trap customer! I previously owned another Japanese brand car, and that company also offered four complimentary oil changes for new car buyer. We bought our car in another state, but after bringing it here, the local dealer shop still honored the agreement without any issues. I don’t know whether it’s Toyota company or Northridge Toyota behind this game, but is it really worth risking your reputation just to save a small oil change fee? More