CarMax Canoga Park

Dealer will tell you what you want to hear. After you buy, they will make it complicated on the service side and waste your time. I've bought one car at Carmax in Burbank and they took care o After you buy, they will make it complicated on the service side and waste your time. I've bought one car at Carmax in Burbank and they took care of me very well. Canoga Park was kinda of disappointed and waste of my time during the week for the service side. Took it in to check my Stop Start Aux battery and they only checked one battery. Had to make another appointment to the it again to check the other battery 🔋. More

The agent Michael was very helpful. He helped me choosing my purchased car between The Beamer and Mercedes, I bought the BMW instead as he was his choice as well perpomance and interior He helped me choosing my purchased car between The Beamer and Mercedes, I bought the BMW instead as he was his choice as well perpomance and interior, Roomy and the Car is in excellent condition, no issues and problem well maintained. More

Jordan helped me make the entire experience seamless and easy just long wait to complete the process paperwork other then that he was the perfect gentleman easy to purchase from not the best deal I wanted b easy just long wait to complete the process paperwork other then that he was the perfect gentleman easy to purchase from not the best deal I wanted but the truck was my trade-in was weak not his fault even when they saw how immaculate my jeep was they wouldn't work with me onbthe price and the truck had more scratches then shown and didn't want to reduce the price at all but it was the truck I wanted so I bought it and am extremely happy with it More

The salesperson- Jalen was helpful and patient when it came time to decide on the right car. He had great insight of many car-pros and cons to help with the decision process. No big push to buy a guy like came time to decide on the right car. He had great insight of many car-pros and cons to help with the decision process. No big push to buy a guy like many other dealerships. Overall, a no hassle process from beginning to end. More

Fast, clear, efficient. We were in and out pretty quickly with our purchase. They explained everything clearly. We were in and out pretty quickly with our purchase. They explained everything clearly. More

Doesn’t uphold the standards of exemplary customer service that Carmax advertises and they don’t put the needs of every customer first. I came in to purchase a vehicle and was left waiting for my Sale service that Carmax advertises and they don’t put the needs of every customer first. I came in to purchase a vehicle and was left waiting for my Sales Consultant Juan to come back from lunch for 4 hours and no other Sales Consultant wanted to help me while Juan suddenly vanished on his 4 hours lunch break. After purchasing the vehicle the next day I was given 2 defective keys and was told by Juan that he put in a work order. After 3 weeks I found out Juan in fact did not put in an order to get my keys fixed and no one at the Canoga location would call me back with any information. I called and spoke with Jordan about my brakes and keys but he never called me back. I finally drove down to get my keys looked at only to be told that I need to make an appointment for the next week. More

I purchased my first car about May of 2019 which was a Toyota Camri I purchased my second car on MAY 24, 2026 which was a Toyota Corolla My favorite car company is Toyota and my favorite dealer is Car Toyota Camri I purchased my second car on MAY 24, 2026 which was a Toyota Corolla My favorite car company is Toyota and my favorite dealer is Car Max ! More

Staff was great friendly and answered all my questions I would come back and recommend my friends and people to come here would come back and recommend my friends and people to come here More

Friendly, welcoming, no pressure, easy process. Wish I got more for my trade in and new car was overpriced. Wish I got more for my trade in and new car was overpriced. More

They were very polite and friendly. But it is my opinion based on my experience I was sold a car that had many problems and the ao called 125 point inspection was a joke. Broken motor m But it is my opinion based on my experience I was sold a car that had many problems and the ao called 125 point inspection was a joke. Broken motor mount. Oil pan leak. Was told new key and wipers. Well my mechanic did inspect and had to replace the battery on key found the broken motor mount and oil pain issue and worn brake rotor and blind spot monoudoes not beep. I took in to carmax to repairs. Service agent Josh at Lancaster was awesome and knowledgeable. Fixed the motor mount and oil pan. I hear a lot of new noises daily and feel I got lemon. On top of this I tried to trade at Honda dealer was told titlenot in my name yet. Varmax said because previous owner had disabled plates and had to mail in to dmv said can take up to 3weeks. Well I called dmv today and was told up to 90 days. So I am stuck with lemonade for few months. More