Norwalk Toyota

Went for oil change got seen shortly after seven. Tom was considerate to try to get me checked in quicklyquickly because I needed to get to work. Received a message within a short time with recommend Tom was considerate to try to get me checked in quicklyquickly because I needed to get to work. Received a message within a short time with recommendations for my vehicle. I picked up my car after work. More

Raúl me explicó muy bien todo sobre el carro Y Alfredo también me explicó todo sobre el contrato y las garantías recomendados 100 los 2 que me atendieron también me explicó todo sobre el contrato y las garantías recomendados 100 los 2 que me atendieron More

Very friendly. Everything was explained in detailed Great costumer service Waiting room very well accommodating Everything was explained in detailed Great costumer service Waiting room very well accommodating More

Erick the service advisor was friendly and kept me in the loop of my vehicle service. The service was great loop of my vehicle service. The service was great More

Veronica was friendly service advisor who didn't try to oversell me. Overall, I would return for service in the future. oversell me. Overall, I would return for service in the future. More

Muy amables un buen servicio tienen un personal incleible desde el vendedor Santiago asta el gerente Juan López unas excelentes personas y muy anulables y sociables 100%recomendados Dios los bendiga 🙏🙏🙏 desde el vendedor Santiago asta el gerente Juan López unas excelentes personas y muy anulables y sociables 100%recomendados Dios los bendiga 🙏🙏🙏 More

Naomi is the best Service advisor I have had at Envision. She is the only advisor who has ever looked up a coupon for the recommended service. Naomi was helpful and friendly in a genuine manner. She is the only advisor who has ever looked up a coupon for the recommended service. Naomi was helpful and friendly in a genuine manner. More

My initial impression was horrible, although Bryan himself was actually great and did his best to help me. I had a 4:00 p.m. appointment, and when I arrived, the entire team seemed to be playing aroun himself was actually great and did his best to help me. I had a 4:00 p.m. appointment, and when I arrived, the entire team seemed to be playing around and talking instead of helping customers. No one greeted me or acknowledged my arrival. I waited approximately 20 minutes outside the actual entrance to the establishment. My truck was the only vehicle there, yet I watched the team continue talking and joking around without anyone approaching me. The only person who made an effort to help was Bryan. He was already assisting another customer, but he took the time to walk over to me, ask if I needed help, apologize for the wait, and let me know he would be with me shortly. About five minutes later, another gentleman, who appeared to be a manager, approached and asked whether anyone had helped me. When I said no, he asked which vehicle was mine. Mind you, my truck was the only one there. When I told him it was my Land Cruiser, he looked at the vehicle and then back at me as if he questioned whether it was actually mine. I may not have looked particularly put together that day, but that is absolutely my truck. At that point, I commented that it was nice to see the team fully staffed and having a good time while customers were left waiting. I told him not to worry because I would wait for Bryan. Unfortunately, the lack of professionalism was only part of the problem. I was also very disappointed with the explanations I received regarding a noise coming from my truck. I take exceptional care of my Land Cruiser, and anyo More