Once again, the folks at Coconut Point Ford have gone - BillyT51
Once again, the folks at Coconut Point Ford have gone above and beyond, and this time I want to give a special shout-out to Steve Larame!
Last Thursday evening (November 5), I discovered a flat tire on my Expedition and had it towed to Coconut Point Ford. The following morning, I worked with Steve, who couldn't have been more helpful, friendly, or accommodating.
As it turned out, the tire had picked up a nail so close to the sidewall that it couldn't safely be repaired and needed to be replaced. Unfortunately, they didn't have the replacement tire in stock, but they were able to get one later that same day. In the meantime, Steve arranged a loaner vehicle so I could get on with my day without missing a beat. Because of my busy schedule, I wasn't able to return the loaner and pick up my Expedition until Saturday, which wasn't a problem at all.
One thing that really stood out was how attentive EVERYONE was. Several staff members were already familiar with my situation, and everyone I encountered was genuinely helpful. They even helped me locate my Expedition so I could retrieve a few necessities, including my sunglasses and phone charging cable, before heading out in the loaner. It's those little things that really make an impression!
And Steve? What a great guy! As it turns out, he's also a guitar player, so naturally we ended up talking a little guitars and music along the way. It's always nice when a routine service visit turns into a genuinely enjoyable interaction. Steve was professional, personable, attentive, and made the entire experience about as painless as a flat tire can possibly be!
I've had nothing but great experiences with Coconut Point Ford, from purchasing my Expedition to the service I've received since. It's refreshing to deal with people who not only do their jobs well but also make you feel like a valued customer rather than just another service appointment.
A HUGE thank-you to Steve Larame and the entire Coconut Point Ford team! You've certainly earned my continued business. Keep up the outstanding work!
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