Dealership is awesome excellent salesmanship with
customers, especially Aaron our sales agent and Matt our finance advisor.
customers, especially Aaron our sales agent and Matt our finance advisor.
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by caguasrunner
Verified Customer
Verified Customer
Nov 09, 2024 -
Maus Nissan responded
Congratulations on your recent purchase of not 1, but 2 new vehicles from us at Maus Nissan, Roberto! This makes your 4th purchase from us, over the years! We honored by your continued trust, and we thank you for your kind words. Aaron and Matt always do a fantastic job taking care of our guests - t hank you for recognizing them! We look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138
Worst experience ever on a dealers.
They try to sell us a car without seeing it and delivering at our door dirt and undetailed. We decided to not move on with the deal and Nick sent me
They try to sell us a car without seeing it and delivering at our door dirt and undetailed. We decided to not move on with the deal and Nick sent me a gaslighted message recognizing that what happen was not acceptable but saying that he was confused about us not moving on with the deal. We are never coming back to that dealer.
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by Alecraveiro
Verified Customer
Verified Customer
Nov 09, 2024 -
Maus Nissan responded
Alec, we can see that you were upset, and apologize for your frustrations. And we agree with you - the detail was terrible, and no one double-checked it before delivering it to your door. That is why we profusely apologized, and offered to get it re-detailed for you, re-gassed up, and nearly anythin g else to help make it right. All people involved were addressed, internally. There was no gaslighting intended; however, just the sales person not wanting to lose your business over a detail mistake that was fixable. Again we apologize for what happened, and especially for your wasted time. If you have any other questions, don't hesitate to ask, and we'll be happy to help. Have a blessed day.
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138
I had very good service and I love my jeep compass JD I
think What is his name?
think What is his name?
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by CHARR4712
Verified Customer
Verified Customer
Nov 09, 2024 -
Maus Nissan responded
Congratulations on the purchase of your new Jeep Compass from us at Maus Nissan, Charlene! We appreciate your continued trust, and we thank you for taking the time to leave us this review! JP, and all our staff, are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We are thrilled that you are so happy, and look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138
Baja is the best salesman I loved my experience and will
be back to buy more cars
be back to buy more cars
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by TravisPFox
Verified Customer
Verified Customer
Oct 26, 2024 -
Maus Nissan responded
Congratulations on the purchase of your brand new 2024 Titan from us at Maus Nissan, Mr. Travis! We appreciate your continued trust, and we thank you for your kind words! Baja does a fantastic job taking care of our guests - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thank you for being such an important part of our Maus Family, enjoy your new truck, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138
They scammed me with a car that was worth 16,000 dollars
and they sold it to me for 26,000. When I complained, the manager told me to call him and he never answered me. If you don't want to be scammed, don'
and they sold it to me for 26,000. When I complained, the manager told me to call him and he never answered me. If you don't want to be scammed, don't go to the Maus Nissan dealership in New Port Richey. .
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by gilberto_diaz43
Nov 09, 2024 -
Maus Nissan responded
Sir, no one scammed you. Your vehicle was sold to you over a year ago, at wholesale-to-the-public pricing. Unfortunately, you attempted to trade out of the vehicle now, only to discover that it had depreciated in value, after a year and many more miles later, and that you currently owe more than it' s cost in the market. We have no control over the market, and it might just not be the best time for you to trade. As far as your ability to refinance to lower your interest rate and/or payment: you are free to ask any lender, but it will always be subject to their approval, and will take into consideration many factors, including your credit, again, which we have no control over. As far as communication is concerned- we are very responsive, and will be happy to reach out to you, again. Have a blessed day.
- Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138
Issues with pre-certifird truck not even two days after
purchase. Just completed 3rd service visit in 1.5 months. Service people have been very positive and friendly but that doesn’t make up for the proble
purchase. Just completed 3rd service visit in 1.5 months. Service people have been very positive and friendly but that doesn’t make up for the problems I inherited when buying this truck.
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by etyson00
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2024 -
Maus Nissan responded
Mr. Tyson, we can see that you are frustrated, and apologize for any inconvenience. We are having management look into the history of this, to see if there is anything more that can be done to assist you. Please let us know if you have any other questions, and we will be happy to help. Have a blessed day.
- Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138
I lost my car in the recent hurricane and chose the
dealership because of your advertising on joy FM. Christian was awesome and he helped make the deal work for me. Everyone was polite and kind and it
dealership because of your advertising on joy FM. Christian was awesome and he helped make the deal work for me. Everyone was polite and kind and it made for a pleasant experience. Thank you.
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by LTS
Verified Customer
Verified Customer
Oct 19, 2024 -
Maus Nissan responded
Congratulations on the purchase of your new vehicle from us at Maus Nissan, LTS! We appreciate the opportunity to earn your trust, and we thank you for your kind words. While we were sorry to hear about your hurricane hardships, we were glad that we were able to help! Cristian does a phenomenal job taking care of our guests - thanks for recognizing him! We look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Welcome to our Maus Family, and God bless!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138
Always very good service and a very nice staff who love
to help me out!
to help me out!
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by michliite
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2024 -
Maus Nissan responded
At Maus Nissan, we love our customers, and glad that it shows! Please let us know if there's ever anything we can do for you, and we'll be happy to help! Thank you for being a part of our Maus Family, and have a very blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138
It took too long to get the car but they were really good
ones things were going. Everyone was very courteous and helpful. The workers kept stopping to see if I needed anything. I'm pleased with the car in t
ones things were going. Everyone was very courteous and helpful. The workers kept stopping to see if I needed anything. I'm pleased with the car in the service I got.
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by alisoncaputi8
Verified Customer
Verified Customer
Oct 15, 2024 -
Maus Nissan responded
Congratulations on the purchase of your new vehicle from Maus Nissan, Alison! We appreciate your trust, and thank you for your kind words. We're glad we were able to get the right car for you - even if it took a little bit longer than expected. We are pleased that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138
John was great!
Absolutely amazing! 10/10 recommend John for all of your service needs.
Absolutely amazing! 10/10 recommend John for all of your service needs.
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by darrin saflor
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2024 -
Maus Nissan responded
Thanks for visiting our Service Department at Maus Nissan, Darrin! We appreciate your continued trust, and we thank you for your kind words and recommendation! John does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thanks for being part of our Maus Family, and have a very blessed day!
- Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138