BMW of West Chester

Always had a good experience here. That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone e That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone else at all, but that Rob was fantastic. I miss seeing his smile. More

Start to finish the process was easy . No gimmicks or surprises. Dan was great. To work with. No gimmicks or surprises. Dan was great. To work with. More

John Vickery and Jason (finance) were great to work with. Both were very attentive and responsive. Would highly recommend! Both were very attentive and responsive. Would highly recommend! More

Great choice of well-equipped certified vehicles, clean and well-maintained showroom, last but not least, very friendly staff. and well-maintained showroom, last but not least, very friendly staff. More

Though we are new to BMW of West Chester, Scott Gately made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressu made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressure felt. Scott ensured the car was clean and neat for both during viewing and delivery. Scott made us the car buying experience delightful and reminiscing forever. My family was super happy, and he made sure everyone including our little one felt home. Scott also made sure his colleagues were available for us on time and completing the process smooth and enjoyable. We will definitely recommend Scott Gately and BMW of West Chester to our friends, colleagues and anyone in the market for BMW. Scott Gately connected well and felt known for years, Scott, you are miles ahead and rocking.. More

Great service I was send a video of the status of my vehicle explaining what was needed. vehicle explaining what was needed. More

Class act. Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BM Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BMW. More

Ian Martin, our Salesperson, was easy-to-do-business with. He is knowledgeable, competent, professional and personable. Kevin Mahoney, the General Sales Manager, was helpful in securing our Veteran's with. He is knowledgeable, competent, professional and personable. Kevin Mahoney, the General Sales Manager, was helpful in securing our Veteran's discount (there was a hiccup with the "codes"). Pen, the Technical Genius, was extremely patient and thorough explaining how to access the many options available in each one of the drop-down menus and apps. Over the past four years the Service Department has exceeded our expectations. More

As a customer who began my relationship with this dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the i dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the inspection part of the service on Friday, Nov 2, 2024, the employee who did the inspection of emissions, disconnected the gas cap (cord) from where it connects. The employee didn’t have to disconnect the cord from where it is attached to perform this part of the inspection, and it should not have been just left for me, as the customer, to reattach it. That is why the manufacturer. BMW, designed it so that the cap is tethered to the gas compartment. In my opinion, this was disrespectful to me. More