Caroline Combs
Caroline Combs at BMW of West Chester
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Caroline Combs

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
26 Reviews
4.9

26 Reviews

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26 Reviews of Caroline Combs

November 28, 2024

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Employee Rating

Very professional. Keep you updated on all issues. Videos of what technician is doing is very helpful. More

by SARTHIN
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Service Communication
Recommend Dealer
Yes
Nov 29, 2024

BMW of West Chester responded

We are gladdened to hear we provided a professional and communicative experience during your visit. Many thanks from all of us at BMW of West Chester!

November 27, 2024

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Employee Rating

Frank Adinolfi is the best! Good communication, and organization skills. I highly recommend this dealership More

by JMOGANO
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Service Time
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Recommend Dealer
Yes
Nov 29, 2024

BMW of West Chester responded

We are truly delighted Frank, and our service department was communicative and organized during your visit. Thank you from all of us here at BMW of West Chester!

November 13, 2024

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Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I More

by RAMINDERCHATHA
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Recommend Dealer
Yes

November 05, 2024

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Great customer service, they follow up and follow thru the entire service time. Inspection video and payments are made so easy More

by DURGY9292
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with the convenient and informative performance of our service team. Many thanks for choosing BMW of West Chester!

October 30, 2024

Dealership Rating
Employee Rating

The dealership has shown us efficient service and good communication on several occasions. They strike us as professionally competent. More

by AVD3
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 31, 2024

BMW of West Chester responded

We are gratified to hear you have been so pleased with the professional performance of our service team. Many thanks for choosing BMW of West Chester!

October 21, 2024

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Employee Rating

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK
Service Price Transparency
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Recommend Dealer
Yes
Oct 22, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the respectful performance of our service team here at BMW of West Chester!

October 08, 2024

Dealership Rating
Employee Rating

Caroline was extremely helpful. However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never order More

by Gray Lambe
Recommend Dealer
Yes
Oct 08, 2024

BMW of West Chester responded

We regret the delay in notification of the arrival of your rear brakes. We look forward to a full resolution on your upcoming appointment Friday Oct 11.

September 25, 2024

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Employee Rating

Always happy with the service at WC BMW. Always go above and beyond to address the issue and with great customer service! Thank you! More

by akellyfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the professional performance of our service team here at BMW of West Chester!

September 24, 2024

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Employee Rating

We can always count on Bill and his team to service our BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fi More

by HK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the professional performance delivered by Bill and our team here at BMW of West Chester!

September 20, 2024

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Employee Rating

Caroline kept us updated and was very helpful. BMW service performed complete checkup. Overall excellent service. More

by Anuragjindal62
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

BMW of West Chester responded

We are delighted to hear you for so pleased with the helpful and informative service experience delivered by Caroline. Many thanks for choosing BMW of West Chester!

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