Joe Izzi

You've lost me as a customer! The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new polic The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new policy of charging a 3% surcharge for payment with a credit card just adds insult to injury. 2012 128i owner More

by speuquet Verified Customer Verified Customer

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Joe provides the best support, so glad he is back at West Chester BMW. Thanks Chester BMW. Thanks More

by MHUTCH77 Verified Customer Verified Customer

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The service and Service team were professional and completed the inspection as promised.. I would recommend Otto’s to anyone. completed the inspection as promised.. I would recommend Otto’s to anyone. More

by SUSANBOLZONELLA Verified Customer Verified Customer

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Extremely organized and capable team. I have a number of my vehicles serviced here and my expectations are always exceeded. I have a number of my vehicles serviced here and my expectations are always exceeded. More

by ngmunro87 Verified Customer Verified Customer

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Great service and a very nice waiting lounge. I like the drop off location; inside and air conditioned I like the drop off location; inside and air conditioned More

by HJS625 Verified Customer Verified Customer

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Thank you for your help - much appreciated. You all make it a great experience. -A.J. Harper You all make it a great experience. -A.J. Harper More

by ANTHONY.J.HARPER Verified Customer Verified Customer

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Joe Izzi is one of the most attendant service advisors I’ve ever had. He goes out of his way to make sure he communicates the problem and what was done about it. He always seems fair and the prices that a I’ve ever had. He goes out of his way to make sure he communicates the problem and what was done about it. He always seems fair and the prices that are charged. More

by troutdr38 Verified Customer Verified Customer

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Excellent service today. Drop my car off and took a loaner home. Told I had to leave out town by 1pm and car was finished at 11:30 Drop my car off and took a loaner home. Told I had to leave out town by 1pm and car was finished at 11:30 More

by pthammavong165 Verified Customer Verified Customer

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overall positive experience and staff "I had an absolutely fantastic experience. From the moment I walked in, I felt welcomed and valued. The entire team was incredibly professiona went above and absolutely fantastic experience. From the moment I walked in, I felt welcomed and valued. The entire team was incredibly professiona went above and beyond to help. Joe particularly amazing knowledgeable, patient, and truly listened. More

by MOE1000 Verified Customer Verified Customer

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Advisor Joe was very helpful and professional. He explained everything thoroughly about both cars.when I got there they were prompt in taking my car He explained everything thoroughly about both cars.when I got there they were prompt in taking my car More

by MDIMARCO4 Verified Customer Verified Customer

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