I am extremely disappointed with the customer service at - SK
I am extremely disappointed with the customer service at BMW of the Main Line. My family and I traveled approximately three hours one way from Germantown, MD to complete a confirmed lease for a 2025 BMW i5 xDrive40. Despite providing all requested documentation, including driver’s licenses, insurance, and a completed credit application, and receiving a written lease offer, the dealership refused to honor the agreement.
While Sales Associate remained professional and apologetic, the General Manager was dismissive, unhelpful, and unprofessional, making no effort to resolve the issue. Because of this, we lost a full day of work, incurred fuel costs, purchased new insurance, and were ultimately denied the lease we had agreed to. This experience is completely inconsistent with the premium BMW brand, and I would caution future customers about potential poor service and lack of accountability at this dealership.
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