BMW of West Chester - Service Center

Excellent service and customer care. Too care of my service request within the time and delivered Too care of my service request within the time and delivered More

Heather was very helpful and attentive to detail. She was a pleasure to work with! She made sure my car was ready for my birthday, which I really appreciated. She was a pleasure to work with! She made sure my car was ready for my birthday, which I really appreciated. More

Jay Miller. Was great, i feel I have a great experience, i would recommend it to my family and friends. Was great, i feel I have a great experience, i would recommend it to my family and friends. More

You've lost me as a customer! The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new polic The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new policy of charging a 3% surcharge for payment with a credit card just adds insult to injury. 2012 128i owner More

Great dealership and service department. The summary videos are fantastic and so are the updates during service. The summary videos are fantastic and so are the updates during service. More

My car was fixed quickly which was better than my last experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. It makes no sense to me. Why make an appointment? I do not like the 3% credit card surcharge. Credit cards have been around for decades and are already built into your margins. Why now? I think it says something about the dealership. I will strongly consider servicing my car at another dealer who does not have a surcharge just as a matter of principle. More

Great technological customer support; they set a standard to strive for. (15 word minimum here) to strive for. (15 word minimum here) More

Caroline is the best. Very responsive and easy to work with. Looking forward to working together again. Very responsive and easy to work with. Looking forward to working together again. More

Heather was great to work with. She kept me informed at all times of the status of the service. Nice work! She kept me informed at all times of the status of the service. Nice work! More

Great service, fast and friendly staff. Shopped around a few places and found my best price here. Shopped around a few places and found my best price here. More