Frank Adinolfi

Got an appointment easy along with a loaner car. Constant communication about what was being done and when the car was finished, Constant communication about what was being done and when the car was finished, More

by jessicacia Verified Customer Verified Customer

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Frank Adinolfi is the best! Good communication, and organization skills. I highly recommend this dealership Good communication, and organization skills. I highly recommend this dealership More

by JMOGANO Verified Customer Verified Customer

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Was timely and professional service. Frank Adilnofi was great in keeping us informed and making sure everything got done. Frank Adilnofi was great in keeping us informed and making sure everything got done. More

by WALDOANDSHERRIE Verified Customer Verified Customer

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Very friendly staff - nice waiting area. Work was dine expertly and as expected. Will come again. Work was dine expertly and as expected. Will come again. More

by STEVENGOEBNER Verified Customer Verified Customer

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Melissa is very professional, helpful, and responsive and always keeps us apprised of the status of repairs. always keeps us apprised of the status of repairs. More

by DFGAIESKI Verified Customer Verified Customer

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Heather is great! Service was great. Explained all recommended services snd everything was promptly completed Service was great. Explained all recommended services snd everything was promptly completed More

by GINNA.ANDERSON Verified Customer Verified Customer

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Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I have is that my seat 💺 got moved and never put back to the programmed level. Overall great job. More

by RAMINDERCHATHA Verified Customer Verified Customer

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As a customer who began my relationship with this dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the i dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the inspection part of the service on Friday, Nov 2, 2024, the employee who did the inspection of emissions, disconnected the gas cap (cord) from where it connects. The employee didn’t have to disconnect the cord from where it is attached to perform this part of the inspection, and it should not have been just left for me, as the customer, to reattach it. That is why the manufacturer. BMW, designed it so that the cap is tethered to the gas compartment. In my opinion, this was disrespectful to me. More

by CPAMTOO Verified Customer Verified Customer

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I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal with him, has been exceptional. Robert is not only incredibly knowledgeable but also patient throughout the entire process. He truly makes the car-buying experience stress-free and enjoyable. I look forward to working with him again when I purchase another vehicle after the new year. I highly recommend Robert Madden and West Chester BMW for anyone looking for a top-tier car-buying experience. More

by jackkelly Verified Customer Verified Customer

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A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK Verified Customer Verified Customer

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