30 Illinois Volkswagen Dealers

This has been one of the best car shopping experiences - Colleen

This has been one of the best car shopping experiences I've ever had. Juan was extremely helpful and surprised us with a great deal. It really felt like they were working with us to find the best option for us and not just selling a car. Thank you!

We recently bought a Volkswagen Tiguan and had an amazing - Hannah Sawan

We recently bought a Volkswagen Tiguan and had an amazing experience with Brandon Cowhey. He was incredibly nice and welcoming, making us feel so comfortable throughout the entire process. Brandon was knowledgeable, patient, and genuinely caring, ensuring we got the perfect car. His professionalism and friendly attitude truly stood out. We highly recommend Brandon to anyone looking for a new vehicle. Thank you, Brandon, for your outstanding service!

This dealership was awesome. - kyle

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

Customer Service is pleasant from the moment you engage - Terry

Customer Service is pleasant from the moment you engage in scheduling service to picking up your vehicle.

Lily my salesperson treated me like a member of the - Mcurry3918

Lily my salesperson treated me like a member of the family. She Went above and beyond to get me into my dream vehicle. The transaction went very smoothly in and out in a short amount of time. I highly recommend getting your next car from Jennings Volkswagen. Can’t think Lily and the team enough.

Go to Sam…. - Tracy

Go to Sam…. Awesome Customer service … Very Nice and informative… He goes above and beyond…

Just bought my new Tiguan from Castle. - LPMEISTER33

Just bought my new Tiguan from Castle. Andy V was the best salesman I've worked with in many years. He answered all my questions, responded to my emails, and never pressured me to buy. And when I was ready to buy, he worked a great deal for me.

Jim Jacobson was very welcoming and nice. - nicoletterizos0

Jim Jacobson was very welcoming and nice. He made the process of buying a car very smooth.

The dealership was O. - Eclaassen

The dealership was O.K. But we were really glad to have Syrell as our salesperson. He was very kind, transparent, and made us comfortable with our purchase.

Service here is amazing Odaye kept me updated and - rngrandma72

Service here is amazing Odaye kept me updated and informed about my car repairs he was very professional and courteous.

Robert was very helpful to find my family a new suv. - Happy Customer

Robert was very helpful to find my family a new suv. His knowledge and kindness was appreciated.

Everything was just fine I purchased car from there, so - LOTSOFLOVE34

Everything was just fine I purchased car from there, so service was good. I'll be back to get other done when I have the funds

Great service at this dealership. - JLaMantia

Great service at this dealership. The service team was very helpful, straight forward, and fast.

Great customer service! - Sip2122

Great customer service! No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando

I felt the need to write this review as a thank you to my - Debbiefayenowak

I felt the need to write this review as a thank you to my sales rep AARON He went beyond my expectations in all matters of my purchase of my 24 Atlas.. Hawk VW is blessed to have a representative AARON on staff With much appreciation Deb Nowak

Happy new year! - Wchuckw

Happy new year! Great end to a frustrating day. Larry Roesch VW was our third dealer of the day. Had been messaging with Jeanette Valentin and when I arrived she was there to immediately meet with me and show the three different models I was interested in. Jeanette was extremely helpful during the entire process. Long drive to the suburbs but thankful it was made. Big thanks to Jeanette and everyone at Larry Roesch VW who got us into our new VW Atlas.

The wife and I had an excellent experience with Sam and - sch1200

The wife and I had an excellent experience with Sam and are very pleased with our new Buick.

I just bought a 2021 VW Tiguan and traded in my 2019 - Scott Hall

I just bought a 2021 VW Tiguan and traded in my 2019 Tiguan. I drove down from Madison, WI, and it was a pleasant buying experience. My salesman Jack and his Sales Manager were very customer service minded, and we were able to quickly strike a fair deal for each of us. Also kudos to Jared who found and overnighted my garage door opener that I left behind. Great service after the sale. The only negative was dealing with the F and I agent Scott. Very high pressure to buy a $3500 extended service plan and acted quite annoyed when I didn’t. I realize that his job is to sell loans, insurance and ESPs, but it is important to also be gracious when someone is paying with cash. Overall, it was a very good shopping experience, and we love our new car!

White collar service by very professional people and an - JULIE KROHN

White collar service by very professional people and an excellent job done on my car. They deserve straight A's all across the blackboard!

Report this company to the Illinois Attorney General, the - FadiylaW

Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices.

Drove almost an hour away here to possibly trade in my - wroblewskki

Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!!

It is a pleasure to be served by Daniel Magana, he helped - Jordan

It is a pleasure to be served by Daniel Magana, he helped me with the purchase of my car and with required maintenance.

I completely disagree with all the keyboard Karen's on - don

I completely disagree with all the keyboard Karen's on here. I had a fantastic experience with Dixon Ford/VW. I will definitely be back!

The worst experience I have ever had with a dealership. - ColbyHendrix

The worst experience I have ever had with a dealership. Moving to Palatine from Texas and buying a new car. Contacted the dealership and was working with someone. My father was co-signing with me however he lives in Texas. They told me I had to register the car in Texas since my dad was on the loan. Blah Blah Blah! Ended up going over to Castle VW and done the deal, in and out in less than an hour. Drove away in a brand new 2024 VW Tiguan. No issues, registered in Illinois. Told them all the stuff this place told me and they laughed and said they take a lot of customers away from Palatine VW due to how unprofessional they are. I would suggest going to Castle and don't bother with Palatine VW. Worst service EVER!!!!

Brandon was great to work with! He made this the best car... - ajett3489

Brandon was great to work with! He made this the best car buying experience ever!

If you are looking for a service department that truly - brianna.clark

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

Naveen Howard i brought a Volkswagen there a couple of... - h09004119

Naveen Howard i brought a Volkswagen there a couple of weeks ago the service was great the process was easy the sale people there are great .but the sale person i had was very nice and knowledgeable about Volkswagen he made the process so painless I don't like shopping for cars but my sale person made it enjoyable Mr. Ken Brown is a great salesmen I'm going to recommend all my family and friends to Mr. Brown. Naveen Howard

Seeking legal action against this dealership. - given_bonnie

Seeking legal action against this dealership. Sold my daughter a car stating never been wrecked. We ran carfax report and car had 2 serious accidents. She tried to bring it back within the first 10 minutes leaving dealership. Car clunks and shakes terrible in rear end. Called them asap and told her they were closing to bring car back tomorrow. When she brought car in the morning they told her sorry we already cashed the check!!! Paperwork does not match up, amounts are all different and my daughter signatures are on papers she’s never seen before. I asked their receptionist twice to see the actual paperwork and never received them Waited 3 hours in the waiting room to speak with general manager and he ignored us! Contacted Ford company themselves to report them and have case started, Ford attempted to contact the Sales and General managers both yesterday by phone and was told by Dixon Ford they were both out for the day. When the case manager from Ford told me that….. I was standing right outside his glass office looking at him. He hadn’t left his office the whole 3 hours we had been there. They advertise on their webpage that they are gold and blue ford certified, woman I talked to from Ford Motor Company stated they are not certified at all! Buyer beware.

I had a great experience with the salesman being willing - syrus64209

I had a great experience with the salesman being willing to video chat with me and fully look over the car. He was quick to respond and get me answers to my questions. Also managed to pull off having my car delivered fast as possible.