Volkswagen of Downtown Chicago

Luis was great and very helpful! He made the entire leasing experience very easy and smooth He made the entire leasing experience very easy and smooth More

Volkswagen of Downtown Chicago helped me out when another VW wouldn’t. Rocco is the guy, and he got me approved with a lease despite my credit struggles. Now I can improve my credit and ride around in a good VW wouldn’t. Rocco is the guy, and he got me approved with a lease despite my credit struggles. Now I can improve my credit and ride around in a good car. Celia was great as well and helped me pick the perfect color with no pressure. More

I had a bad experience with another dealership, and going into my visit with VW, I was hoping it would be better than the first. It was! Luis helped me find a car that was perfect for me. We tried a couple d into my visit with VW, I was hoping it would be better than the first. It was! Luis helped me find a car that was perfect for me. We tried a couple different vehicles and I eventually landed on a Taos. It unfortunately got sold, but Luis updated me over the weekend, and continued to help me find the right match directly after. We havent found the exact match yet, but he continues to send me new vehicles and I couldn’t be happier. I’m now waiting for the perfect car, but I have been very happy with how VW has treated me! More

James is a great salesperson. He is trustworthy and knowledgeable about the vehicles at the dealership. I had a good experiencing purchasing my used car from here. He is trustworthy and knowledgeable about the vehicles at the dealership. I had a good experiencing purchasing my used car from here. More

Great service and an attentive, easy to work with individuals. The VW team I worked with made the process of purchasing a vehicle smooth and simple. They’re also been attentive after the purchase, wh individuals. The VW team I worked with made the process of purchasing a vehicle smooth and simple. They’re also been attentive after the purchase, which I appreciate. I’m pleased with my experience, and I’m happy with the service. More

Dave was an exceptional service advisor throughout my entire experience. Every time I brought my vehicle in, he was empathetic, patient, and genuinely took the time to listen to my concerns. Dealing with entire experience. Every time I brought my vehicle in, he was empathetic, patient, and genuinely took the time to listen to my concerns. Dealing with ongoing vehicle issues on my new 2025 Tiguan was stressful, but Dave always kept me informed, answered my questions, and made sure I felt heard. His compassion, professionalism, and consistent communication made a difficult situation much easier to navigate. It’s rare to find someone who truly cares about their customers, and I’m incredibly grateful for everything Dave did to help me. Thank you for going above and beyond—I truly appreciate your dedication and outstanding customer service. More

I had a great experience with Luis! Made the process easy. Would work with him again! Made the process easy. Would work with him again! More

Very nice guy, worked hard to get the vehicle we wanted at the price we could afford. Would highly recommend. at the price we could afford. Would highly recommend. More

I purchased a preowned Porsche Cayenne from Volkswagen of Downtown Chicago. The transaction was somewhat complicated as I am out of state. However, I worked with the Preowned Sales Manager Rocco Cesario and Downtown Chicago. The transaction was somewhat complicated as I am out of state. However, I worked with the Preowned Sales Manager Rocco Cesario and he took care of everything. Rocco was very professional and provided great customer service. More