Luis Torres
Luis Torres at Volkswagen of Downtown Chicago

Luis Torres

Client Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.7
13 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

13 Reviews

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13 Reviews of Luis Torres

March 11, 2026

Dealership Rating
Employee Rating

I had a great experience working with Luis Torres at Volkswagen. From the very beginning, he was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer More

by Betsy Carolina Acosta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 03, 2026

Dealership Rating
Employee Rating

I had a great experience working with my salesman Luis, during my recent visit to the dealership. From the moment I walked in, he was welcoming, professional, and extremely knowledgeable about the vehicles More

by pablo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 01, 2026

Dealership Rating
Employee Rating

Luis got our deal done with patience and honesty. I came in for service and left with a new and improved vehicle that best suits my taste and lifestyle. Thank you for all your time and care today! Th More

by Amber Nyree
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez , Tyson Felder

December 23, 2025

Dealership Rating
Employee Rating

Luis Alberto Torres was a tremendous help.   He's knowledgeable, respectful, patient, and easy-going. He respected my autonomy as a buyer. I highly recommend him especially if you are a More

by maricela3425
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett

November 30, 2025

Dealership Rating
Employee Rating

Luis was great at assisting me with my vehicle purchase. He went above and beyond. Thanks Luis. More

by sakenawright
Purchase Time
Recommend Dealer
Yes
Dec 06, 2025

Volkswagen of Downtown Chicago responded

Hello Sakenwright. May I ask if you thought very highly of Luis, why only a 3 star review?

November 29, 2025

Dealership Rating
Employee Rating

Luis Torres is really nice person and i really appreciate the help he brinh me every single question i have about the cars and the payments he answered with details and i really appreciate the work he do More

by Jon Macdaniels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 29, 2025

Dealership Rating
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Great client service I was in and out in less than hour thanks for the help More

by gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torres

October 22, 2025

Dealership Rating
Employee Rating

Buyers Beware: This dealership has horrible sales tactics. My car was priced at $46,000 and they insisted that I had to pay for their extended warranty, perma plate, and a prep and delivery fee. Mind More

by cjason0926
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please reach out to us directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please reach out to Michael Zafiriou or Jay Jaber at 312-628-4839.

Oct 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please reach out to us directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please reach out to Michael Zafiriou or Jay Jaber at 312-628-4839.

September 09, 2025

Dealership Rating
Employee Rating

Had the pleasure of working with Luis Torres’s. He went over and beyond to help me purchase a car. He’s extremely knowledgeable, very friendly. Very professional. I was extremely comfortable work More

by eriqm28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 20, 2025

Dealership Rating
Employee Rating

The salesmen Luis and finance dept were great. Explained everything clearly and were great to work with. They took care of every request that I had. More

by DHARDAWAY74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett , Don't know

Jul 24, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

Jul 24, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

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