Luis Torres

Tremendous help. Ask for him if you’re looking to lease or buy! He makes the process incredibly easy. Ask for him if you’re looking to lease or buy! He makes the process incredibly easy. More

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James was very knowledgeable and friendly! I was unsure about what brand of car to by but after driving the Tiguan I knew I should stick to VW. I’m really enjoying all the features and fun dri I was unsure about what brand of car to by but after driving the Tiguan I knew I should stick to VW. I’m really enjoying all the features and fun driving experience. More

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I had an absolutely amazing experience at Volkswagen of Downtown Chicago from start to finish! My salesperson, Luis, was incredible in every aspect of the process. He took the time to understand exactly Downtown Chicago from start to finish! My salesperson, Luis, was incredible in every aspect of the process. He took the time to understand exactly what I was looking for, helped me compare different vehicles and specs, and made sure I ended up in the right car for me. When it came time to negotiate, he truly listened to our offer and did everything possible to make it work. I never felt pressured, and I genuinely felt like he was looking out for me as a customer. Next came the sales manager, who was hands down one of the most incredible people I’ve dealt with during a car-buying experience. He was professional, personable, and went above and beyond to make sure everything came together. Finally, Davis in finance made the last step of the process just as smooth and easy. He was knowledgeable, patient, and made sure we understood everything before signing. Overall, the entire team was absolutely incredible. From Luis to the sales manager to Davis, everyone made what can sometimes be a stressful experience feel easy and enjoyable. I would 100% buy another vehicle from Volkswagen of Downtown Chicago in the future and would recommend this team to anyone looking for a great car-buying experience! More

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Pleasant enjoyable experience at VW downtown. Luis was enjoyable and good to negotiate with. Buy with confidence Luis was enjoyable and good to negotiate with. Buy with confidence More

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Luis was great and very helpful! He made the entire leasing experience very easy and smooth He made the entire leasing experience very easy and smooth More

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Melissa helped me navigate the new technology in my Atlas today! Very knowledgeable and helpful would definitely recommend her! today! Very knowledgeable and helpful would definitely recommend her! More

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I had a bad experience with another dealership, and going into my visit with VW, I was hoping it would be better than the first. It was! Luis helped me find a car that was perfect for me. We tried a couple d into my visit with VW, I was hoping it would be better than the first. It was! Luis helped me find a car that was perfect for me. We tried a couple different vehicles and I eventually landed on a Taos. It unfortunately got sold, but Luis updated me over the weekend, and continued to help me find the right match directly after. We havent found the exact match yet, but he continues to send me new vehicles and I couldn’t be happier. I’m now waiting for the perfect car, but I have been very happy with how VW has treated me! More

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I had a great experience with Luis! Made the process easy. Would work with him again! Made the process easy. Would work with him again! More

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Muchas gracias Luis muy amable nos ayudó mucho y nos informó mucho! Cuando busque otro carro volveré informó mucho! Cuando busque otro carro volveré More

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Luis was the most knowledgeable, kind, and non pushy salesperson I’ve ever encountered! Thank you for making buying a car fun! salesperson I’ve ever encountered! Thank you for making buying a car fun! More

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