Luis was great and very helpful!
He made the entire leasing experience very easy and smooth
He made the entire leasing experience very easy and smooth
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by jp2remijas
Melissa helped me navigate the new technology in my Atlas
today! Very knowledgeable and helpful would definitely recommend her!
today! Very knowledgeable and helpful would definitely recommend her!
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by billr400
Aug 05, 2026 -
billr400 responded
Melissa helped me navigate the new technology in my Atlas today! Very knowledgeable and helpful would definitely recommend her!
Aug 05, 2026 -
billr400 responded
Luis Torres was my salesman he was extremely helpful in helping me find the right vehicle! He was really on the ball! Answered all my questions and wasn’t at all pushy! All in all I have had a great experience with Volkswagen of Downtown Chicago and will definitely refer anyone I know looking for a vehicle to them! Thanks to all the people I dealt with!
I had a bad experience with another dealership, and going
into my visit with VW, I was hoping it would be better than the first. It was! Luis helped me find a car that was perfect for me. We tried a couple d
into my visit with VW, I was hoping it would be better than the first. It was! Luis helped me find a car that was perfect for me. We tried a couple different vehicles and I eventually landed on a Taos. It unfortunately got sold, but Luis updated me over the weekend, and continued to help me find the right match directly after. We havent found the exact match yet, but he continues to send me new vehicles and I couldn’t be happier. I’m now waiting for the perfect car, but I have been very happy with how VW has treated me!
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by sydneyrichards2004
I had a great experience with Luis!
Made the process easy. Would work with him again!
Made the process easy. Would work with him again!
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by Sowackea
Muchas gracias Luis muy amable nos ayudó mucho y nos
informó mucho! Cuando busque otro carro volveré
informó mucho! Cuando busque otro carro volveré
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by Rangel9549
Luis was the most knowledgeable, kind, and non pushy
salesperson I’ve ever encountered! Thank you for making buying a car fun!
salesperson I’ve ever encountered! Thank you for making buying a car fun!
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by mindy.blondin22
Luis Torres did an amazing job helping me purchase a new
vehicle. Reassured me that it was great choice and convinced me that I was in good hands. Needless to say I am excited and thankful for his patience
vehicle. Reassured me that it was great choice and convinced me that I was in good hands. Needless to say I am excited and thankful for his patience and guidance!
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by randrik2
Luis was very welcoming and kind from the start.
He was sweet, attentive to what we were looking for, and helped us a lot throughout the process. Everything felt smooth and stress-free—highly recomm
He was sweet, attentive to what we were looking for, and helped us a lot throughout the process. Everything felt smooth and stress-free—highly recommend!
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by Adileneo21
Please avoid this dealership.
I canceled my warranty and they are refusing to refund me.
I canceled my warranty and they are refusing to refund me.
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by SW
Other Employees Tagged:
Byson
Apr 29, 2026 -
Volkswagen of Downtown Chicago responded
Tyson and Jennifer work for Honda not VW. Probably why they are not willing to be of assistance. I can cancel that warranty for you. Please email me your info so I can help process the cancellation. Finance@dtvwchicago.com and we can get that done pretty quickly. I would like to add that difficulty working with Honda employees on a VW purchase would not make us fraud. What you are saying can really hurt a business and I would ask that you think about what you are accusing business of and the possible consequences. Thank you
Apr 28, 2026 -
SW responded
This dealership is a fraud. If you purchase a vehicle from them, your sales person will either change their google number or block you so you can’t reached them again after they get your sale. When I asked the finance guy Byson for his number, he told me I can email him with a sinister smirk on his face. I canceled my extended warranty within 30 days because I purchased “hopefully” a better one elsewhere, and I asked them to rewrite my contract so that it does not include the warranty. Byson and his manager Jennifer refused to, claiming that the finance company would just have to remove that amount from my balance. Why and how would the finance company do that, when they paid the dealership for the total sale of my vehicle which included the warranty??? So that was a negative when I reached out to them and they stated they would have to receive payment in the amount of the warranty to do so. Makes sense right! And when I reached out to the warranty company, they were never paid. The contract was just voided out. So they owe me nothing as well. So now Volkswagen of Downtown Chicago believes that I’m just going to eat this $2500 dollars and just walk away as if they don’t owe me this money that is also accumulating interest every month because it’s included in my monthly payments. So now I’m currently in the process of suing them and if anyone wants to avoid this headache, I implore you to go elsewhere and do your due diligence with any of these dealerships before you make a purchase.
Apr 29, 2026 -
SW responded
Thank you for responding, but though I purchased my vehicle from VW, it was indeed Tyson that did my contract. And upon returning to VW and speaking to Tyson regarding my issue, he brought in Jennifer instead of leading me to someone from VW that could help me. They both were adamant about not redoing my contract but insisted on me contacting my finance company that paid VW for my warranty because it was included in my contract. So, they were indeed not trying to help me. I also called VW about a month ago and spoke with someone in finance that I explained my issue with. They confirmed my contact information and stated they would get back with me. I’m still waiting on that phone call. It’s now going on 5 months since I canceled my warranty, so please tell me what other conclusions can I come to at this point??? I will send an email and I really hope that the issue of my refund will be resolved, so I don’t have to continue with the process of going through litigation.
I had a great experience working with Luis Torres at
Volkswagen. From the very beginning, he was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer
Volkswagen. From the very beginning, he was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer all of my questions—no matter how many I had—and made sure I understood every step.
Luis showed me multiple options and never made me feel pressured. Instead, he really focused on helping me find the car that was right for me. What I appreciated most was how committed he was to making sure we reached a deal that I felt happy and comfortable with.
His professionalism, honesty, and dedication truly made the experience smooth and enjoyable. Buying a car can sometimes be stressful, but Luis made it easy and even fun. I highly recommend working with him if you’re looking for someone who genuinely cares about helping you find the right vehicle.
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by Betsy Carolina Acosta