Mitch Kramer

The salesman Mitch was fantastic with communication from start to finish. The process of buying the car was extremely smooth, seamless, and no headache involved whatsoever. The car was detailed and had a fu start to finish. The process of buying the car was extremely smooth, seamless, and no headache involved whatsoever. The car was detailed and had a full tank of gas. Service (mechanic Rich) did an absolutely phenomenal job inspecting and servicing the vehicle, making sure my ride was not only safe but in good mechanical condition. They knew I was driving the car back home out of state 3+ hours away and the car performed flawlessly. The vehicle had brand new tires, brakes, fresh oil, the whole nine yards. I highly recommend Orland Park for their professionalism and attention to detail. More

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Robert did a great job with my vehicle I really appreciate him for the effort and assistance with my car appreciate him for the effort and assistance with my car More

by BENILLI Verified Customer Verified Customer

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I have been dealing with VW Orland for quite a while now and I have never received anything short of phenomenal service from every person I have interacted with. and I have never received anything short of phenomenal service from every person I have interacted with. More

by RichardAScharff Verified Customer Verified Customer

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I have a great experience. I would come again, thank you for assisting me with buying my first car! I would come again, thank you for assisting me with buying my first car! More

by SASHA.GILLETT12 Verified Customer Verified Customer

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Mitch, kevin and Alex said one thing and did a flip flop. Pretending to be fair but took funds out of mine account without my permission and without calling me.causing my an minor finacial crisis. My trade Pretending to be fair but took funds out of mine account without my permission and without calling me.causing my an minor finacial crisis. My trade was basically junked and unappreciated. They were able to get my title as i promise and I did everything that I agreed to . I believe they saw an RN of over 35years and took advantage. I am still processing the damage that they caused my contract was signed on the3/ 24 which was a month today my first payment is due today but they caused a hardship for me ..thank God I was able to do some overtime and raise funds. By may 1. Which is 7 days from day i can be ready, which I told them and it too when on deaf ears. This purchase was a birthday gift to me (3/23) I wouldn't never did it if I knew this crew would sabotage me like this i drove in a well working paid Audi 2015. I want better communication and time to regroup from this unauthorized withdrawal. Please follow-up with me. More

by JOANNTATE1433 Verified Customer Verified Customer

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Poor customer service, very rude and not FRIENDLY at all . Nothing but issues since buying a NEW car . Horrible experience ! Nissan would never ! . Nothing but issues since buying a NEW car . Horrible experience ! Nissan would never ! More

by TAYLORGUYTON17 Verified Customer Verified Customer

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Waiting area was very uncomfortable. I have been in service area waiting rooms with coffee, hot chocolate, water and snacks. Chairs were very close to each other. I have been in service area waiting rooms with coffee, hot chocolate, water and snacks. Chairs were very close to each other. More

by MALONE8343 Verified Customer Verified Customer

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Purchased a car, they titled the wrong VIN on me. 2nd key wouldn't work had to return twice to get it corrected. No apology, the general manager wouldn't even come to speak with me. 2nd key wouldn't work had to return twice to get it corrected. No apology, the general manager wouldn't even come to speak with me. More

by MPCMJC Verified Customer Verified Customer

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Mitch streamlined the purchase of a pre-owned vehicle. Friendly .Did great job! Worked deal that was win win for both of us! Friendly .Did great job! Worked deal that was win win for both of us! More

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Everyone was great and friendly. They made the experience easy and effortless. Will definitely be recommending this dealership to friends and family. They made the experience easy and effortless. Will definitely be recommending this dealership to friends and family. More

by Rykuv Verified Customer Verified Customer

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