City Volkswagen of Chicago

I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she kn family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!! More

As a first-time car buyer, I couldn’t have asked for a better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and never made me feel rushed or pressured. I absolutely love my Volkswagen Tiguan, and I’m so grateful for David’s help. He made my first car-buying experience smooth, enjoyable, and memorable. I highly recommend him to anyone looking for a new vehicle!!! More

Alex was great! I walked in told him it was my first time buying a car. I told him what I was looking for exactly and he made the deal so seamless! An amazing exper I walked in told him it was my first time buying a car. I told him what I was looking for exactly and he made the deal so seamless! An amazing experience. More

Ray C. at VW got me a great deal. Excellent service. Nice vehicle. Very friendly. at VW got me a great deal. Excellent service. Nice vehicle. Very friendly. More

I recently purchased a 2025 Volkswagen ID. 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed to hold the vehicle until 6:00 PM Monday, the soonest I could get there. On Monday, Laura began the paperwork and sent me more pictures of the car, inside after it had been detailed. She even sent a pic of a "Sold" sign on the windshield with our name on it. I arrived Monday evening and met Laura, who was equally as great in person. I looked over the vehicle and it was in great condition, as described. The one scratch which she told me about and sent pictures of was present and less significant that she had described. We took a quick ride around the block and then came back to the dealership where she walked me through use of the vehicle technology. While doing this, the finance person prepared my paperwork. I interacted with George Skoubis during this time as well and he was helpful learning about our first EV. Overall, this was the best car-buying experience I've had. I was treated fairly and with respect and was comfortable trusting Laura and Matt. It was a personable experience that left me feeling good about where we bought the car! More

Roy was an amazing associate! Helped us get a really good deal for the brand new 2026 jetta. Was very friendly and informative. Helped us get a really good deal for the brand new 2026 jetta. Was very friendly and informative. More

Ray C. Was great, from beginning to end. Took the burden from buying a new car and was able to meet my price point to the tee. Will definitely come back an Was great, from beginning to end. Took the burden from buying a new car and was able to meet my price point to the tee. Will definitely come back and send over friends and family. More

Please come to City VW for your next purchase and see Ray! I was put in a xxxxty situation with my car being totaled after an accident. Ray was super supportive during the entire process! Matt was super Ray! I was put in a xxxxty situation with my car being totaled after an accident. Ray was super supportive during the entire process! Matt was super great with the process also! Perfect team to get you into your next car! More