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Toyota Direct
Columbus, OH
1,218 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,218 reviews
January 22, 2025
Great service staff and technicians. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. More
by mrenda1
Verified Customer
January 22, 2025
Very professional. Worked with us to secure what we wanted. Too long a wait for finance however. Worked with us to secure what we wanted. Too long a wait for finance however. More
by wilmspg
January 22, 2025
If I could leave zero stars, I would. I had several discussions with Jeff Kazee regarding the purchase of a new car. We agreed on a price, which I confirmed multiple times in writing p I had several discussions with Jeff Kazee regarding the purchase of a new car. We agreed on a price, which I confirmed multiple times in writing prior to making the 2+ hour drive to the dealership. Upon arrival, Jeff completely backtracked on our agreement, claiming, “I wasn’t the one who promised that price,” and blamed the sales manager for the terms we had finalized the night before. The new price they presented was $2,500 higher than what was previously agreed upon. This dealership and its staff demonstrated a blatant lack of honesty and integrity, stringing me along and wasting my time and resources. I would strongly advise anyone considering a purchase to steer clear of this place. Their unprofessionalism and deceptive practices speak volumes. Do yourself a favor and take your business elsewhere. More
by alekchrismer
Employees Worked With
January 21, 2025
My experience at Toyota Direct was excellent. Mindy seemed very knowledgeable and was patient in answering my questions. The facility was roomy and comfortable with nice amenities--coffee, snacks Mindy seemed very knowledgeable and was patient in answering my questions. The facility was roomy and comfortable with nice amenities--coffee, snacks, etc. More
by ritalongardner
Employees Worked With
January 21, 2025
All good as usual. Toyota Direct is good about keeping me up to date always. Toyota Direct is good about keeping me up to date always. More
by t.athey
Employees Worked With
January 21, 2025
Excellent service, fast service. Very pleasant waiting time, recommended. Very friendly staff, always willing to listen to you and clarify your doubts. Very pleasant waiting time, recommended. Very friendly staff, always willing to listen to you and clarify your doubts. More
by nenena13
Employees Worked With
January 21, 2025
Always have had good experiences at Toyota Direct, I have taken my Tacoma there for service for at least 15 years. taken my Tacoma there for service for at least 15 years. More
by jeffrey.w0
January 20, 2025
They did great. Very responsive and everything was fast and the staff made sure to keep me in the loop the whole process Very responsive and everything was fast and the staff made sure to keep me in the loop the whole process More
by nolanbrittany82
Employees Worked With
January 20, 2025
when i arrived they were nice and they gave me great service i enjoyed it service i enjoyed it More
by amobley7154
Employees Worked With
January 20, 2025
Not very friendly, not very informative and they like to make their customers look like fools. 3rd survey from one bad experience, oil change. make their customers look like fools. 3rd survey from one bad experience, oil change. More
by jason.kent0
Employees Worked With
