Michael Dorsey | Page 2

We had such a wonderful experience all the way around. From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he rea From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he really listened to us and our needs and stayed the course - - he never tried to upsell us. He took his time with us and made us feel important even though we weren't buying an expensive new car. He made sure to introduce us to others on the Koons team (Larry) - that way if we ever needed and made sure we drove away happy and comfortable with our purchase. Kevin was also very helpful so that we could get the deal done! It was so worth the drive for us to White Marsh from our home! More

by Jody.stacoffe Verified Customer Verified Customer

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Michael Dorsey is outstanding! ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we reque ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we requested- (we had unexpected health issues). Michael was willing to accommodate us and help complete the sale. Michael is very pleasant as well, we enjoyed our time with him. We will recommend him to others looking for a vehicle.!! Kevin in finance also was super helpful and explained everything in detail. We appreciate Kevin trying to get us the best interest rate/payment that we were comfortable with. Overall they coordinated well with each other and got us out the door in our new vehicle in a very timely manner. Thank you for such a smooth process! More

by nobs2005 Verified Customer Verified Customer

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My experience at Koons was amazing, my whole process with trading my car in was easy. I had an interest in a Mazda for awhile and Michael kept me updated continuously on new ones that they would receive. Eve trading my car in was easy. I had an interest in a Mazda for awhile and Michael kept me updated continuously on new ones that they would receive. Eventually I finally came in to test drive one and it was a smooth process from there! More

by Milia Dorsey Verified Customer Verified Customer

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The dealership was great - everyone was very helpful and kind. They did an excellent job helping me with my purchase. kind. They did an excellent job helping me with my purchase. More

by meghan_fields Verified Customer Verified Customer

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Mike Dorsey made my car buying experience completely seamless from start to finish. He was knowledgeable, honest, responsive, and never made me feel pressured. What really set Mike apart was his cust seamless from start to finish. He was knowledgeable, honest, responsive, and never made me feel pressured. What really set Mike apart was his customer service after the sale. When I had an issue with my vehicle, he personally called me after normal hours and he and the general manager went above and beyond to make sure everything was taken care of. That level of commitment is rare and speaks volumes about the kind of person he is and how the dealership supports him in taking care of their customers. As long as Mike is at this dealership, Koons Volvo will have my business. If you’re looking for someone who genuinely cares about his customers and stands behind them even after the sale, ask for Mike. You won’t be disappointed. More

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Michael Dorsey provided a great sales experience along with Rob McGinness and Sharon Biscotti providing the final review and documentation support. Highly recommend this great team! with Rob McGinness and Sharon Biscotti providing the final review and documentation support. Highly recommend this great team! More

by markhlafleur Verified Customer Verified Customer

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I got my vehicle in and out and Joey was always communicating with me and letting me know about the status of my vehicle. communicating with me and letting me know about the status of my vehicle. More

by ehermoza Verified Customer Verified Customer

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Michael and the team at Koons were outstanding! It was a relaxed no pressure experience and the best experience we have ever had purchasing a vehicle. It was a relaxed no pressure experience and the best experience we have ever had purchasing a vehicle. More

by brock.lanpher Verified Customer Verified Customer

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Excellent Service. Attentive. Michael Dorsey was awesome. He brought us through the entire process seamlessly, and made it easy and stressless for us. Attentive. Michael Dorsey was awesome. He brought us through the entire process seamlessly, and made it easy and stressless for us. More

by thepecores Verified Customer Verified Customer

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Great service very accommodating pleasant vibes good conversation very knowledgeable and helpful and help walk me through the whole process. conversation very knowledgeable and helpful and help walk me through the whole process. More

by lamarquille Verified Customer Verified Customer

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