George Burke

The experience was exceptional. Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the v Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the vehicle all the way through to the operation of the service department. During the waiting periods various people on the staff were always making sure we were comfortable and if we required anything while we were waiting. For over a year, my wife and I have been watching the KOONS VOLVO website, waiting for that special Blue V60. Two weeks ago, it was on the lot. We stopped by, spoke to Michael and now we're answering this survey in the positive. We love our Certified 20024 V60 B5 Cross Country Plus. Both my Daughter, who owns a V60 B5 and we live less than 10 minutes away from KOONS Volvo, finding service for our cars is not a problem. When we recently noticed that a cover on the ISOFX child's seat attachment point was missing, I stopped by the Parts department and asked if they had the part available. George Burke pleasantly said "got one" and I was on the road again. I'd also like to commend the friendly receptionist who gave me my new tags and escorted me to the Parts department. The excellence of the Car and Dealership complement each other. More

by maestro Verified Customer Verified Customer

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The service department is excellent - they’ve been able to get parts and service in short notice, and they’ve provided competitive pricing for accessories and accessory installations. to get parts and service in short notice, and they’ve provided competitive pricing for accessories and accessory installations. More

by jlax Verified Customer Verified Customer

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I was very happy with the service I received. There are two things I would change though. The first would be that when someone makes an appointment the service advisor also calls the person at w There are two things I would change though. The first would be that when someone makes an appointment the service advisor also calls the person at work if it’s during working hours. Phones are not permitted in my building and parking is really far away so it doesn’t make sense for me to keep walking back-and-forth to check my phone to see if my car is ready. The second thing I would change is that although I used the concierge service I brought the loaner car back to koons and picked mine up because it was easier for everyone. I still got charged a four dollars toll, which koons would’ve been charged if they had delivered my car to me, so I don’t think that was right that I had to pay that. Although it’s very small amount, it’s the principle of it. I really like this service center, and I’m treated very well here otherwise! More

by smithjulie272 Verified Customer Verified Customer

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I really appreciated the diligence and professionalism displayed by Joey Malizia and recommend that he be promoted ASAP! displayed by Joey Malizia and recommend that he be promoted ASAP! More

by Derek A. Verified Customer Verified Customer

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Everything went better then expected and everyone working there greeted us and gave us excellent service there greeted us and gave us excellent service More

by henryrugel Verified Customer Verified Customer

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Larry was very knowledgeable and such a pleasure to work with. I will definitely be back as needed. Thank you Volvo at White Marsh with. I will definitely be back as needed. Thank you Volvo at White Marsh More

by dqaron06 Verified Customer Verified Customer

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Communication efficient, explanations for service proposals thorough, and I appreciated not feeling pressured to perform every listed service immediately proposals thorough, and I appreciated not feeling pressured to perform every listed service immediately More

by norah.s.oles Verified Customer Verified Customer

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Pleasant experience from start to finish. Greeted by Michael and he went right to work finding out what I wanted, giving me time to look and ask questions, and making the process smooth. The Greeted by Michael and he went right to work finding out what I wanted, giving me time to look and ask questions, and making the process smooth. The same goes for Joe in Service, Liz in Finance, and Sharon in Customer Care. The parts/accessories department and the follow-up services are pretty amazing as well. Would buy from this dealership again and recommend it to my own family. More

by Rhonda Naughton Verified Customer Verified Customer

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