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Joey Malizia
Joey Malizia at Koons Volvo Cars White Marsh

Joey Malizia

Service Advisor

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

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4.7
10 Reviews
4.7

10 Reviews

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10 Reviews of Joey Malizia

April 20, 2026

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Employee Rating

Time to do a regular service took a long time - had my car the entire day. More

by katherinelpackett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2026

Koons Volvo Cars White Marsh responded

Thank you for bringing this to our attention, Katherine, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 14, 2026

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Employee Rating

Joey was very helpful and professional and made the process very easy and I appreciate that More

by earl.t.brownell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting how Joey provided professional guidance for your Volvo XC40 service. It’s wonderful to know the experience was straightforward. We appreciate your feedback.

April 14, 2026

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Employee Rating

My control center is still not working . He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down More

by lisapaavola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, AJ McMillen, Larry Bond, Sharon Biscotti, Josh Harley, Gabbie Andolino, Dan Moore

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Apr 17, 2026

Koons Volvo Cars White Marsh responded

lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

April 14, 2026

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Employee Rating

Joey was polite and professional. My car was completed in a timely manner and I didn't feel pressured into paying for add ons. More

by mar2teach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Koons Volvo Cars White Marsh responded

Thank you for your five-star review. We’re glad to hear Joey provided polite, professional service and completed your Volvo XC90 promptly without any pressure for optional services. We appreciate your trust and look forward to serving your future maintenance needs.

April 13, 2026

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Employee Rating

I have always received excellent service from all the service advisors at this location. The price is also... premium, but I'm never uncomfortable with the work itself. More

by varcityplayer50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob McGinness, AJ McMillen, Larry Bond

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Apr 14, 2026

Koons Volvo Cars White Marsh responded

Thanks for sharing about your experience with Koons Volvo Cars White Marsh. We appreciate your business and hope to see you again soon!

Apr 15, 2026

Koons Volvo Cars White Marsh responded

Thank you! We hope to be of service to you again!

April 12, 2026

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Employee Rating

Communication efficient, explanations for service proposals thorough, and I appreciated not feeling pressured to perform every listed service immediately More

by norah.s.oles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, George Burke, Dan Moore

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Apr 13, 2026

Koons Volvo Cars White Marsh responded

Thank you for noting our clear communication and thorough service explanations for your Volvo XC90 Hybrid. We’re glad you felt comfortable choosing which recommendations to address right away. We appreciate your trust in us and look forward to supporting your vehicle’s needs in the future.

April 10, 2026

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Employee Rating

The best! Love Joey and the entire team! Good people! The entire experience is always wonderful! More

by lisawolf2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom and Stephen. Five stars each! Concierge drivers!

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Apr 10, 2026

Koons Volvo Cars White Marsh responded

It’s fantastic to hear Joey and our team made your Volvo XC60 service so enjoyable. Thank you for sharing your kind words. We look forward to caring for your vehicle again.

April 10, 2026

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Employee Rating

Working with Joey and the team at Koons is always a positive experience. I appreciate the great communication and customer service from start to finish. More

by bsmyser175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2026

Koons Volvo Cars White Marsh responded

Thank you for your kind review. We’re glad Joey and our team provided clear communication and attentive service during your Volvo XC60 visit. We look forward to working with you again.

April 07, 2026

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Employee Rating

Pleasant experience from start to finish. Greeted by Michael and he went right to work finding out what I wanted, giving me time to look and ask questions, and making the process smooth. The More

by Rhonda Naughton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey, Sharon Biscotti, George Burke

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Apr 07, 2026

Koons Volvo Cars White Marsh responded

We’re delighted to hear Michael provided attentive guidance throughout your purchase. It’s also wonderful that Sharon’s customer care, our parts and accessories team, and follow up service met your expectations. Thank you for choosing Volvo and recommending us to your family.

April 06, 2026

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Employee Rating

I had an easy request and it was handled efficiently and quickly: I was in and out in ten minutes. Well done. More

by mjsonnenfeld0
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

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Apr 06, 2026

Koons Volvo Cars White Marsh responded

We are glad your service request was completed swiftly, allowing you to get back on the road in ten minutes. Thank you for trusting us with your Volvo XC40 Recharge Pure Electric. We look forward to assisting you again.

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