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Alan Mcmillen
Alan Mcmillen
Service Director
Koons Volvo Cars White Marsh
5395 Nottingham Drive
White Marsh, MD 21162
45 Reviews
45 Reviews
Write a Review45 Reviews of Alan Mcmillen
Verified Customer
July 15, 2026
Service was responsive and complete. Car runs and rides beautifully. I highly recommend the dealership. Car runs and rides beautifully. I highly recommend the dealership. More
by richard.rosenbloom
Other Employees Tagged: Joey Malizia
July 09, 2026
No reply from koons still. Already submitted a customer care request and received Volvo Customer Care ID 07138802. Already submitted a customer care request and received Volvo Customer Care ID 07138802. More
by mqi8
Other Employees Tagged: AJ McMillen
July 06, 2026
Have used this wonderful dealership for service on my 20+ year old 80. They have always been helpful, informative and kind. As the car is still going fine it speaks to the excellence of the service departm year old 80. They have always been helpful, informative and kind. As the car is still going fine it speaks to the excellence of the service department!! I would also add that their concierge pick up and deliver service is the best. All the drivers have been on time and friendly. Don’t think anyone can go wrong using Koons Volvo. More
by UPGUNST
Other Employees Tagged: AJ McMillen
June 29, 2026
I appreciate the transparency and kindness of the staff. In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! More
by Dr. S
Other Employees Tagged: AJ McMillen , Ms. Ida and Ms. Sharon
June 27, 2026
Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O He is great to work with and his team as well. Thank you Alan & Larry, Larry O More
by larry518
Other Employees Tagged: Jon Paris, AJ McMillen, Larry Bond, Sharon Biscotti, Joey Malizia, Josh Harley, Gabbie Andolino, Dan Moore
June 27, 2026
everyone was very professional and courteous my wait time was acceptable overall a good experience time was acceptable overall a good experience More
by moledvm
Other Employees Tagged: AJ McMillen
June 24, 2026
A.J. is very professional. He cares about the customer experience. I was extremely satisfied with my service appointment. experience. I was extremely satisfied with my service appointment. More
by MARTIN.LISA
Other Employees Tagged: AJ McMillen
June 22, 2026
This is the second time I have had AJ as my service advisor. He was professional, yet friendly when I called for estimates over the phone. He was also patient with me. When my wife and I show up for th advisor. He was professional, yet friendly when I called for estimates over the phone. He was also patient with me. When my wife and I show up for the service he is very kind to both of us. That will keep us coming back. More
by pita37
June 18, 2026
Alan was quick to diagnose the issue and work within my schedule to have it fixed in a timely manor schedule to have it fixed in a timely manor More
by cherrys4
Other Employees Tagged: AJ McMillen
