Alan Mcmillen
Alan Mcmillen at Koons Volvo Cars White Marsh

Alan Mcmillen

Service Director

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
9 Reviews
4.9

9 Reviews

Write a Review

9 Reviews of Alan Mcmillen

April 20, 2026

Dealership Rating
Employee Rating

We always receive friendly, thorough, and efficient service. We usually get the concierge pickup service as well which is always seamless. More

by JLYNN88090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Koons Volvo Cars White Marsh responded

Thanks for sharing your experience. We’re happy that our concierge pickup for your Volvo XC90 runs so smoothly and that our team delivers friendly, thorough, and efficient support. We look forward to helping you again.

April 14, 2026

Dealership Rating
Employee Rating

My control center is still not working . He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down More

by lisapaavola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Koons Volvo Cars White Marsh responded

lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

March 31, 2026

Dealership Rating
Employee Rating

Really good experience with the customer service! ! They went above and beyond and exceeded expectations!! More

by kzd90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris , George Borkowicz, Claron Etherly

Apr 04, 2026

Koons Volvo Cars White Marsh responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

March 30, 2026

Dealership Rating
Employee Rating

Larry is one of the most competent service advisors. I’ve dealt with over the years. I drove a new Lexus every two years and had a wonderful working relationship with my Lexis advisor. However, since sw More

by Howard Alderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond , Charlie Burkhardt, Kevin Kappauf

Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience since your Lexus days and for entrusting your Volvo XC90 to Larry. He’s glad to walk through each step, review recalls, and make sure your XC90 is ready to hit the road. We look forward to your next visit.

March 30, 2026

Dealership Rating
Employee Rating

Very helpful and efficient. Great customer service. Overall the dealership is a great place for service. More

by ndorsey60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with our Volvo service department. We’re pleased to hear our team was helpful and efficient while servicing your XC90. We appreciate your kind words and look forward to serving you again.

March 30, 2026

Dealership Rating
Employee Rating

Friendly service advisors and quick turnaround times. It is very easy to schedule appointments and I love the communication. More

by DA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Mar 30, 2026

Koons Volvo Cars White Marsh responded

We’re pleased to hear our service advisors were friendly and that you experienced a prompt turnaround. It’s great scheduling appointments felt easy and our communications kept you informed. Thank you for trusting us with your Lexus NX 300.

March 30, 2026

Dealership Rating
Employee Rating

Kind, considerate, attentive, concerned. A pleasure to work with. Fantastic Volvo technician who is an asset to Koons and to Volvo! More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Larry Bond , Gene Smith - he is awesome

Mar 30, 2026

Koons Volvo Cars White Marsh responded

We’re grateful for your kind words about our technician. It’s great to hear you found the service attentive and considerate. We appreciate your feedback and look forward to helping with your Volvo again.

March 30, 2026

Dealership Rating
Employee Rating

Great attitude, communicative, and pleasant. Dinah was super pleasant as well! Will continue to have my car serviced with Koons. More

by Kaycee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen , Dinah

Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting our team’s positive attitude and clear communication. We’re thrilled you’ll keep coming back for Volvo service. Aj looks forward to assisting you on your next visit.

October 13, 2025

Dealership Rating
Employee Rating

Excellent service department. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ More

by no
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond , Charlie Burkhardt, Jim Coleman

Oct 15, 2025

Koons Volvo Cars White Marsh responded

Thanks so much. We look forward to your next visit to Koons Volvo White Marsh!

Dealership Inventory (198 Vehicles)

new 2026 Volvo XC90 car, priced at $73,155
2026 Volvo XC90
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $62,375
2026 Volvo XC60
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $62,055
2026 Volvo XC60
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $80,195
2026 Volvo XC90 Plug-In Hybrid
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $61,935
2026 Volvo XC60
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $55,185
2026 Volvo XC60
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive