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Alan Mcmillen
Alan Mcmillen
Service Director
Koons Volvo Cars White Marsh
5395 Nottingham Drive
White Marsh, MD 21162
70 Reviews
70 Reviews
Write a Review70 Reviews of Alan Mcmillen
October 17, 2026
You are the greatest, everyone is always cheerful and pleasant. Efficiency runs rampant in the dealership.i have referred a few clients to you pleasant. Efficiency runs rampant in the dealership.i have referred a few clients to you More
by dale44
Verified CustomerOther Employees Tagged: Jon Paris, Rob McGinness, AJ McMillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino
October 01, 2026
The Service Manager was great in person. I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at b I am still waiting on a follow-up call regarding a warranty issue that needed to be referred to Volvo. Koons White Marsh, overall is mediocre at best. If there was both a better sales and service department closer to Baltimore, I would go there. More
by PHYLLIS CHISM
Other Employees Tagged: Chris Walker, AJ McMillen, Larry Bond, Joey Malizia
September 17, 2026
Alan Brian and me very good Customer Service. He was able to accommodate me one day earlier than my appointment. I shall definitely come back. He was able to accommodate me one day earlier than my appointment. I shall definitely come back. More
by saroshdastur02
Other Employees Tagged: AJ McMillen
September 11, 2026
I like the brand Volvo, I like the easy service, I like Larry. It was great Larry. It was great More
by bhhopp
Other Employees Tagged: Gary Harris, Larry Bond
September 10, 2026
My car is a lemon. I waited 7 weeks for a battery. Then I had a incident when the car came to a halt on the fast lane of I 83 S and the problem was in the battery. The I waited 7 weeks for a battery. Then I had a incident when the car came to a halt on the fast lane of I 83 S and the problem was in the battery. Then one day my radio stopped working and finally the GPS STOPPED working correctly but I don’t have the strength to get it fixed. This is a 2022 Recharge Plug In x60. Buyers beware. More
by INASINGER
Other Employees Tagged: AJ McMillen, Larry Bond, Sharon Biscotti , Jen is 5 star. Great customer service.
September 03, 2026
I have had a great experience with every single person from the team here. Please give them kudos and a raise. from the team here. Please give them kudos and a raise. More
by kyle.petroski
Other Employees Tagged: Jon Paris, Rob McGinness, AJ McMillen, Larry Bond, Sharon Biscotti, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino
September 01, 2026
The people are what stands out at Koons. They care about customer service and I will continue to use them. They care about customer service and I will continue to use them. More
by chrisjnichols
Other Employees Tagged: AJ McMillen, Joey Malizia
August 31, 2026
Aj was excellent! I always receive exceptional customer service from him. Fast friendly and efficient are the three words that best describe him. Thank you for continu I always receive exceptional customer service from him. Fast friendly and efficient are the three words that best describe him. Thank you for continuing to provide me with the best in the business, troughout the last several years. More
by jacobforwood0
Other Employees Tagged: AJ McMillen, Joey Malizia
August 28, 2026
Service team was professional making sure all aspects of my car are monitored and maintained appropriately. Two calls to the finance department to extend warranty and service contract have gone unreturne my car are monitored and maintained appropriately. Two calls to the finance department to extend warranty and service contract have gone unreturned. Disappointing. More
by DCROXIN
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