Quick turnaround, constant communication and explained
exactly what I needed and why. Very happy with my service!
exactly what I needed and why. Very happy with my service!
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by Dfitzs1
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2026 -
Koons Volvo Cars White Marsh responded
Knowing the quick turnaround and clear communication met your expectations is rewarding. Our service team is pleased we could explain exactly what was needed to keep you fully informed.
You are the greatest, everyone is always cheerful and
pleasant. Efficiency runs rampant in the dealership.i have referred a few clients to you
pleasant. Efficiency runs rampant in the dealership.i have referred a few clients to you
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by dale44
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2026 -
Koons Volvo Cars White Marsh responded
Hearing that our service department felt both welcoming and efficient means a lot to our team. We appreciate you referring clients to us and are always here to keep your Volvo EX90 running smoothly.
Kept me informed throughout the process as he navigated
the warranty issues. Dealership is clean and comfortable waiting for the repairs
the warranty issues. Dealership is clean and comfortable waiting for the repairs
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by reach1teach1
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2026 -
Koons Volvo Cars White Marsh responded
Your feedback about staying informed during the warranty service on your Volvo S90 highlights our commitment to clear communication. We’re pleased you found our facility clean and comfortable during the repairs. Hearing that your experience earned a five-star rating means a great deal to our service team.
I have been very happy in working with Larry in the
service dept. He has done a great job in all of my visits to act as the liason between the customer and the mechanics in the shop to ensure that the
service dept. He has done a great job in all of my visits to act as the liason between the customer and the mechanics in the shop to ensure that the repairs are completed satisfactorily.
I will come back for service knowing that he is there to help.
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by Toma0
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
Koons Volvo Cars White Marsh responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Needed a quick change on a tire and they were able to
accomodate and get me back on the road.
accomodate and get me back on the road.
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by mmcconnell2
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
Koons Volvo Cars White Marsh responded
Our service team was glad to accommodate your quick tire change on your Volvo XC60. Knowing that you were able to get back on the road promptly means a great deal to us.
Came in to have our old (2008) Volvo Wagon checked out -
Larry was nice enough to make room in the schedule - and ended up leaving with a new EX30. I had a Tesla on order and cancelled it! Travis helped me
Larry was nice enough to make room in the schedule - and ended up leaving with a new EX30. I had a Tesla on order and cancelled it! Travis helped me get into the EX30, Patrick and Chris sorted out the financing, and Andry helped us on delivery day. The car is for our son so hopefully a new generation of multiple Volvos owner! He needs/wants an EV, and Volvo's EVs drive like cars not golf carts! And I am happy with a Volvo for safety, and service.
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by erin_hire
Verified Customer
Verified Customer
Oct 13, 2026 -
Koons Volvo Cars White Marsh responded
Your son’s new EX30 marks the start of the next generation of Volvo owners. Our team is pleased Larry could fit you into the schedule, Travis could guide you through choosing the EX30, and Andry could make delivery seamless. Hearing that Volvo’s EVs feel like cars instead of golf carts and that safety and service matter so much to you is truly rewarding.
I have had several contacts with Larry Bond.
He has always been professional, knowledgeable, and helpful. I get all service done at the dealership so it's important to me to have a representat
He has always been professional, knowledgeable, and helpful. I get all service done at the dealership so it's important to me to have a representative I can trust. I trust Larry.
While getting my car serviced, I spoke to Michael regarding future purchase options and current special offers.
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by dinahs
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2026 -
Koons Volvo Cars White Marsh responded
Knowing that Larry’s expertise and helpful approach have earned your trust means a great deal to our service department. We’re glad the service on your Volvo XC60 continues to meet your needs. It’s great to hear our sales team could provide information on your purchase options and current specials.
Joey was stellar.
He kept me in the loop of everything that needed to be done.
He kept me in the loop of everything that needed to be done.
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by KEV612
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2026 -
Koons Volvo Cars White Marsh responded
Your note about Joey keeping you informed during the service on your Volvo XC60 highlights how our service department values clear communication. Hearing that he kept you in the loop at every step means a lot to us.
I was there from 1:00 till 4:30.
When I asked how much longer will it be. I was told they’re finished and it’s getting washed. 45 minutes I asked again and told the same thing. After
When I asked how much longer will it be. I was told they’re finished and it’s getting washed. 45 minutes I asked again and told the same thing. After another 20 minutes I asked to just give me my car so that I could leave. Car came back to me without a wash. The passenger seat was dirty with black fingerprints! I usually get good service but this was terrible!
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by sheilabr777
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2026 -
Koons Volvo Cars White Marsh responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Larry is direct and clear to explain the problem
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by sobotkam
Verified Customer
Verified Customer
Oct 10, 2026 -
Koons Volvo Cars White Marsh responded
We’re glad Larry could clearly explain the problem with your Volvo XC90. Hearing that his straightforward approach helped you understand means a lot to our service team.