I really cannot say enough for the service side of Koons
Volvo. Larry namely, and Allen are top level service writers and customer service. What takes them over the top, their follow through with excellent
Volvo. Larry namely, and Allen are top level service writers and customer service. What takes them over the top, their follow through with excellent work. Things are done perfectly, the fist time. 10 out of 10 stars
More
by Rjhicks52
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2026 -
Koons Volvo Cars White Marsh responded
We’re thrilled to hear that Larry and our service team provided attentive follow-up and flawless work on your Volvo. It’s rewarding to know your vehicle was serviced correctly on the first visit and earned a perfect score. Thanks for sharing your experience!
Larry has always been kind and helpful in all of our
interactions. The staff is friendly and the service is great.
interactions. The staff is friendly and the service is great.
More
by mikegeor
Service Price Transparency
Apr 20, 2026 -
Koons Volvo Cars White Marsh responded
It’s wonderful to know Larry has been kind and helpful during your visits. We’re glad our friendly staff and the service on your Volvo XC90 met your expectations. Feel free to reach out whenever you need us again.
Larry is great to work with.
Always informative and helpful. Nothing further to add here.
Always informative and helpful. Nothing further to add here.
More
by PETER_SHEEHAN
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Koons Volvo Cars White Marsh responded
Thank you for your kind words and five-star rating. We’re pleased that Larry provided informative and helpful service for your Volvo. Please reach out if there’s anything else we can do for you.
Work was completed faster than expected and covered under
warranty. Communication was prompt and informative.
warranty. Communication was prompt and informative.
More
by AD
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Koons Volvo Cars White Marsh responded
It’s great to hear your Volvo S60 service wrapped up sooner than expected under warranty, and that our updates kept you informed. Thank you for the five-star rating. We look forward to assisting you again.
Took car in for service and it didn’t take long before I
was told that my car was ready
was told that my car was ready
More
by Nikechick
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Koons Volvo Cars White Marsh responded
We appreciate your five-star feedback on your Volvo S60 service. Larry and our team are glad we could complete it quickly and get you back on the road. Feel free to reach out if you need anything else.
My plug in hybrid Volvo’s cell battery died.
My care was in the shop 8 weeks waiting for a replacement. I think I should have been called weekly to be kept abreast of the status.It was not my jo
My care was in the shop 8 weeks waiting for a replacement. I think I should have been called weekly to be kept abreast of the status.It was not my job to keep calling Volvo. I should have been briefed about the impact the new battery would have. I was not. I had to go to AI to get the information. During this time new software was downloaded and I was not educated about it. It really is not a good program and I don’t know if I’ll ever buy another Volvo because of it. Larry cares a lot but he is very busy. He is a good professional.
More
by INASINGER
Verified Customer
Verified Customer
Other Employees Tagged:
Jen Concierge, driver Tom, Alan in Service
Apr 16, 2026 -
Koons Volvo Cars White Marsh responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.
They got my car in right away I was waiting for it and it
was finished before the estimated time Also Larry helped me with the website
was finished before the estimated time Also Larry helped me with the website
More
by cfertonard
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2026 -
Koons Volvo Cars White Marsh responded
Thanks for letting us know how we did. We’re glad your Volvo XC60 was in quickly and ready before the estimated time, and that Larry could help you with the website. We look forward to assisting you again.
Larry is always knowledgeable, honest and friendly.
Larry thoroughly explained the work needed and also explained the work that can be completed at a later date.
Larry thoroughly explained the work needed and also explained the work that can be completed at a later date.
More
by ron.little
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Koons Volvo Cars White Marsh responded
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
My control center is still not working .
He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down
He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down
More
by lisapaavola
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Koons Volvo Cars White Marsh responded
lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Larry is always great and takes care of all my needs.
He does a great job of explaining car service.
He does a great job of explaining car service.
More
by ndorsey60
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Koons Volvo Cars White Marsh responded
Thank you for recognizing how Larry provides clear explanations and attentive care during your Volvo service. We’re glad he continues to look after your needs and we look forward to assisting you at your next appointment.
Dealer Reviews
Cars for Sale
Dealer Log In
