The addition of video recordings provided by the
servicing technician and explaining the servicing needed is a welcome step.
servicing technician and explaining the servicing needed is a welcome step.
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by kaushal.asrani
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
Koons Volvo Cars White Marsh responded
It’s great to hear the technician’s video recordings for your Volvo S80 helped clarify the service requirements. We appreciate the five-star rating and look forward to your next visit.
Larry is professional, answered all our questions, and
went above and beyond to ensure we were satisfied. He kept us informed of what would happen during our visit, and estimated the time needed for servi
went above and beyond to ensure we were satisfied. He kept us informed of what would happen during our visit, and estimated the time needed for service. He was correct to the minute!
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by rmarcin
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
Koons Volvo Cars White Marsh responded
It means a lot that Larry’s clear explanations and precise timing made your Volvo S90 Recharge Plug-In Hybrid service a smooth experience. Thank you for sharing how he kept you informed every step of the way and honored the estimated duration. We look forward to supporting your Volvo’s performance needs in the future.
Excellent experince as always!
Larry and Wayne - my mechanic - were great! As always, I will be back!
Larry and Wayne - my mechanic - were great! As always, I will be back!
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by Aaleah G
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Wayne Welsh
Jul 20, 2026 -
Koons Volvo Cars White Marsh responded
It’s wonderful to hear Larry and our service team provided an excellent experience for your Volvo XC90. Thank you for entrusting us with your service needs. We’re ready to assist with your next visit.
These guys got me in quicker than I could have imagined,
fixed the problem, and sent me on my way. I couldn't have asked for more from my first experience with them.
fixed the problem, and sent me on my way. I couldn't have asked for more from my first experience with them.
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by cph
Service Price Transparency
Jul 18, 2026 -
Koons Volvo Cars White Marsh responded
We’re thrilled to hear we could schedule you promptly, fix your Volvo XC60 issue, and have you back on the road. Thank you for choosing us for your first service appointment. Larry looks forward to assisting you again.
Larry was very helpful, informative and respectful.
He was patient enough to understand the problem and provided a systematic approach to resolve the car concern in a cost effective manner.
He was patient enough to understand the problem and provided a systematic approach to resolve the car concern in a cost effective manner.
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by irocair
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2026 -
Koons Volvo Cars White Marsh responded
It's great to hear that Larry provided a systematic and cost-effective solution for your Volvo XC90 concerns. Thank you for trusting our service team with your vehicle. We’re here to help whenever you need us.
The service was great.
The service provider was knowledgeable and helpful. I only waited an hour.
The service provider was knowledgeable and helpful. I only waited an hour.
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by Epceva
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Koons Volvo Cars White Marsh responded
We appreciate you sharing your thoughts. It’s great to know your Volvo XC60 received knowledgeable and helpful attention. Thank you for noting the quick one hour turnaround and we look forward to assisting you again.
I really like working with Koons Volvo.
The service department has great communication and very knowledgeable.
The service department has great communication and very knowledgeable.
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by krisboyle
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Koons Volvo Cars White Marsh responded
Thanks so much for the five-star review. We’re glad to hear our service department communicated clearly and provided knowledgeable care for your Volvo XC60. We appreciate your feedback and look forward to assisting you again.
Excellent service, clear explanations, and was able to
resolve my issues in a timely fashion.
resolve my issues in a timely fashion.
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by barryewrightiii
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Koons Volvo Cars White Marsh responded
It’s great to hear our service team provided clear explanations and resolved your Volvo C40 Recharge Pure Electric’s issues promptly. Thank you for the five-star rating. We look forward to supporting you with any future service needs.
I noticed after receiving my vehicle that the seat was
not in the same position the AC was on hi and the carpet wasn't vaccumed.
not in the same position the AC was on hi and the carpet wasn't vaccumed.
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by LENNROLLER
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Koons Volvo Cars White Marsh responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
The dealership is fine.
I didn't know that when I scheduled an appointment, I would have to ask for my service advisor by name. I've always dealt with the same person and on
I didn't know that when I scheduled an appointment, I would have to ask for my service advisor by name. I've always dealt with the same person and on this visit it was someone else who wasn't familiar with me was my advisor. Larry, my service advisor was there the morning I dropped my car off. He was also there the morning I picked my vehicle up. He was helpful in explaining things even though Sarah was the person who they put me with.
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by rushimear
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2026 -
Koons Volvo Cars White Marsh responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
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