AJ McMillen

The addition of video recordings provided by the servicing technician and explaining the servicing needed is a welcome step. servicing technician and explaining the servicing needed is a welcome step. More

by kaushal.asrani Verified Customer Verified Customer

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Amazing service tech Larry and Koons Volvo always dos the right thing. Would highly recommend right thing. Would highly recommend More

by jason.lieberman85 Verified Customer Verified Customer

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No reply from koons still. Already submitted a customer care request and received Volvo Customer Care ID 07138802. Already submitted a customer care request and received Volvo Customer Care ID 07138802. More

by mqi8 Verified Customer Verified Customer

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AJ McMillen is excellent to work with! He is very knowledgeable and detail oriented. You can tell he is passionate about cars & enjoys helping others. I have visited this dealership twice He is very knowledgeable and detail oriented. You can tell he is passionate about cars & enjoys helping others. I have visited this dealership twice since owning my Volvo & each time has been a positive experience. Every staff person I have spoken to has been kind & welcoming. I intend to take my car here exclusively for as long as I own it. More

by Fredgoldingre Verified Customer Verified Customer

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Have used this wonderful dealership for service on my 20+ year old 80. They have always been helpful, informative and kind. As the car is still going fine it speaks to the excellence of the service departm year old 80. They have always been helpful, informative and kind. As the car is still going fine it speaks to the excellence of the service department!! I would also add that their concierge pick up and deliver service is the best. All the drivers have been on time and friendly. Don’t think anyone can go wrong using Koons Volvo. More

by UPGUNST Verified Customer Verified Customer

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Came in on Wednesday first thing in the AM because my coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well. They provided me recommended services and I have an appointment for July 31, 2026. I love Koons. I will stick my Koons, between Larry Bond and AJ McMillen (my backup) service techs, I will continue to patronize Koons Volvo of White Marsh. I am looking to purchase my next Volvo from Koons as well. Thank you, guys. More

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Their service department could use an overhaul. The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? Th The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? The next thing is that they dont diagnose anything until they tell you what they THINK* is wrong, and you sign an estimate guaranteeing you'll pay the amount they THINK* it will cost. Also, you'll most likely have to pay to re-program the car before they can do anything. They have never, ever confirmed if my parts are covered by the warranty beforehand (which i get it, it depends on why the part is faulty), but the issue is that every question you ask them, they always say they dont know. Expect that if your car needs to stay overnight, there will be communication before everyone leaves for the day. Lastly, if you're a woman, just have your husband call and deal with them, because if its a woman speaking to them, nothing is covered under the warranty, but if a man calls, parts are magically covered. More

by allyschubbe Verified Customer Verified Customer

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I appreciate the transparency and kindness of the staff. In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! In addition to Alan, Ms. Ida and Ms. Sharon are delightful!!! More

by Dr. S Verified Customer Verified Customer

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Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O He is great to work with and his team as well. Thank you Alan & Larry, Larry O More

by larry518 Verified Customer Verified Customer

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everyone was very professional and courteous my wait time was acceptable overall a good experience time was acceptable overall a good experience More

by moledvm Verified Customer Verified Customer

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