AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
144 Reviews
4.9

144 Reviews

Write a Review

144 Reviews of AJ McMillen

November 06, 2026

Dealership Rating
Employee Rating

I was in and out. Very easy. I don have 15 words to write at this time More

by warrend_88
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Nov 06, 2026

Koons Volvo Cars White Marsh responded

We’re happy your service visit for your Volvo XC60 Recharge Plug-In Hybrid was quick and hassle free. Thank you for the five-star rating!

November 03, 2026

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Friendly staff, knowledgeable technicians, and fast turn around time on repairs. This place takes care of you and your car. Thanks again! More

by gdecarlo92
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Recommend Dealer
Yes
Nov 03, 2026

Koons Volvo Cars White Marsh responded

We're glad you felt well cared for during your Volvo S60 repairs and appreciated our team's expertise. Thank you for the five star rating!

November 02, 2026

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AJ McMillen has always professional and courteous service. Very satisfied with my service. Would definitely recommend them. More

by MCCRAYR78
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Nov 02, 2026

Koons Volvo Cars White Marsh responded

Knowing you're pleased with the service on your Volvo XC90 is rewarding for our team. Thank you for recommending us and recognizing Aj's respectful approach!

November 01, 2026

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Wonderful dealership experience. Huge Volvo fan and glad they are so responsive to the needs of customers. More

by patrickaroche
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Nov 01, 2026

Koons Volvo Cars White Marsh responded

We’re pleased the service on your Volvo EX90 was such a positive experience and that our team was attentive to your needs. Thank you for the five-star rating!

October 29, 2026

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Great service; the process was smooth. They were very helpful. I would get my car serviced again here More

by jordans052000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Oct 29, 2026

Koons Volvo Cars White Marsh responded

Knowing the service on your Volvo XC90 Plug In Hybrid felt effortless is rewarding for our team. We appreciate your kind words about our support and your interest in returning.

October 22, 2026

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My car was in for its annual check up. I found the process to be easy and the service I received thorough. No heavy sales tactics (and in fact something I asked about I was discouraged fro More

by elaine.santucci
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Oct 22, 2026

Koons Volvo Cars White Marsh responded

Knowing that the process felt easy and the service thorough means a lot to our team. We’re pleased we could provide honest maintenance recommendations and complete the service on your Volvo XC90 promptly, making it easy for you to wait instead of arranging a ride or loaner.

October 22, 2026

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The dealership was professional and informarive in keeping me updated on the status of the service.. More

by evanthia99
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Oct 22, 2026

Koons Volvo Cars White Marsh responded

Your note about us keeping you informed at every step of your XC60’s service highlights our emphasis on clear communication. Knowing you found our updates helpful means a lot to our service team.

October 21, 2026

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It's clean, convenient and you can get appointments easily. They will answer any questions you may have. More

by hootowl26
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Oct 21, 2026

Koons Volvo Cars White Marsh responded

Your mention of easy appointment scheduling and thorough answers highlights how our service department makes maintaining your Volvo XC40 convenient. Hearing you found our facility clean and our team ready to answer your questions means a lot to us.

October 20, 2026

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Making the appointment went very smoothly as well as the arrangements for a loaner while my car was in the shop. AJ stayed in touch with me constantly throughout the process and Edward, the master mechanic More

by kyswisher
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Oct 20, 2026

Koons Volvo Cars White Marsh responded

Your note about the smooth appointment process and loaner arrangements shows how our team prioritizes keeping you on the road. We’re glad Aj could keep you informed throughout the service on your Volvo XC90. Hearing that our master mechanic did an outstanding job means a lot to our team.

October 19, 2026

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Larry Bond is very knowledgeable and explains the details so we understand the issues with the car. There weren’t any issues this time just regular maintenance stuff. I can’t always agree with the pricing st More

by geeg617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Oct 19, 2026

Koons Volvo Cars White Marsh responded

Knowing that Larry’s clear explanations helped you understand the routine maintenance on your Volvo XC60 means a lot to our service department. We appreciate you trusting our team to keep your XC60 in top shape. Feel free to reach out whenever you need care for your vehicle.

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