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AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
32 Reviews
4.9

32 Reviews

Write a Review

32 Reviews of AJ McMillen

April 16, 2026

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Employee Rating

Excellent service, you’re the best. Professional and helpful. I will always use you for my car More

by smokey10977
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 16, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your thoughts on the service for your Volvo XC60. Aj and our team are glad you found everything professional and helpful. We’re honored you’ll continue to choose us for your car.

April 14, 2026

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Employee Rating

My control center is still not working . He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down More

by lisapaavola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, Larry Bond, Sharon Biscotti, Joey Malizia, Josh Harley, Gabbie Andolino, Dan Moore

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Apr 17, 2026

Koons Volvo Cars White Marsh responded

lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

April 13, 2026

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Employee Rating

I have always received excellent service from all the service advisors at this location. The price is also... premium, but I'm never uncomfortable with the work itself. More

by varcityplayer50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob McGinness, Larry Bond, Joey Malizia

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Apr 14, 2026

Koons Volvo Cars White Marsh responded

Thanks for sharing about your experience with Koons Volvo Cars White Marsh. We appreciate your business and hope to see you again soon!

Apr 15, 2026

Koons Volvo Cars White Marsh responded

Thank you! We hope to be of service to you again!

April 12, 2026

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Employee Rating

Communication efficient, explanations for service proposals thorough, and I appreciated not feeling pressured to perform every listed service immediately More

by norah.s.oles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, George Burke, Joey Malizia, Dan Moore

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Apr 13, 2026

Koons Volvo Cars White Marsh responded

Thank you for noting our clear communication and thorough service explanations for your Volvo XC90 Hybrid. We’re glad you felt comfortable choosing which recommendations to address right away. We appreciate your trust in us and look forward to supporting your vehicle’s needs in the future.

April 07, 2026

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Employee Rating

The service technician went above and beyond duties to make sure I was satisfied with the work that was done on my vehicle. More

by LINRUDY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

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Apr 07, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with our technician’s work on your Volvo XC40. We’re pleased to hear they went above and beyond to make sure you were satisfied. Please let us know if we can help with any future service needs.

April 03, 2026

Dealership Rating
Employee Rating

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great great More

by msinglamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

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Apr 03, 2026

Koons Volvo Cars White Marsh responded

We’re thrilled you had a great experience with the service on your Volvo V60 Recharge Plug-In Hybrid. Thank you for the five-star rating.

April 01, 2026

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Employee Rating

Problem was diagnosed and repaired all in one day. Great job! I am very satisfied More

by sesetlonok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting how quickly we diagnosed and repaired your Volvo in one day. Aj and our service team are glad you’re very satisfied. We look forward to assisting you again.

April 01, 2026

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Employee Rating

Very professional service. Fast and reliable inspection. Affordable prices. I would recommend to anytime to anyone in need of car service. More

by Opendoorinc
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond , Charlie Burkhardt, Jim Coleman

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Apr 01, 2026

Koons Volvo Cars White Marsh responded

Thank you for highlighting our professional and efficient inspections along with our competitive pricing. We’re pleased you feel confident recommending us for car service. We look forward to assisting you again.

March 30, 2026

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Employee Rating

Service advisor was very helpful and informative. The service required was recommended and explained. Very helpful. More

by winborneel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

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Mar 31, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our service advisor provided clear guidance for your Volvo XC40. We aim to make every recommendation easy to understand and helpful. Please let us know if you need anything else.

March 30, 2026

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Employee Rating

Larry is one of the most competent service advisors. I’ve dealt with over the years. I drove a new Lexus every two years and had a wonderful working relationship with my Lexis advisor. However, since sw More

by Howard Alderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, Larry Bond , Charlie Burkhardt, Kevin Kappauf

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Mar 30, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience since your Lexus days and for entrusting your Volvo XC90 to Larry. He’s glad to walk through each step, review recalls, and make sure your XC90 is ready to hit the road. We look forward to your next visit.

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