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AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen | Page 2

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
89 Reviews
4.9

89 Reviews

Write a Review

89 Reviews of AJ McMillen

June 24, 2026

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Employee Rating

A.J. is very professional. He cares about the customer experience. I was extremely satisfied with my service appointment. More

by MARTIN.LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

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Jun 24, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Aj’s professionalism and care during your Volvo XC60 service appointment met your expectations. Thank you for sharing your positive experience. We look forward to assisting you again.

June 24, 2026

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Employee Rating

I had a terrific experience with all that I had the pleasure of dealing with at Koons. They kept there word! More

by Joseph1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia, Dan Moore

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Jun 24, 2026

Koons Volvo Cars White Marsh responded

We’re happy Aj, Larry, Joey, and Dan kept their word during your Volvo service visit. It’s great to know you had a smooth and reliable experience. Thank you for sharing your positive feedback.

June 22, 2026

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Employee Rating

I was very pleased with service I received. The service representative was very knowledgeable and educated me on the issue that was repaired. More

by c_rpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 22, 2026

Koons Volvo Cars White Marsh responded

We appreciate your feedback about the service on your Volvo V90 Cross Country. It’s great to hear Aj provided clear insights and thorough explanations about the repair. We look forward to assisting you again whenever you need us.

June 22, 2026

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Employee Rating

Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. More

by Thanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia, Dan Moore

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Jun 22, 2026

Koons Volvo Cars White Marsh responded

We appreciate your kind feedback after service on your Volvo XC60. We’re pleased to hear our team addressed everything smoothly. We look forward to helping you again soon.

June 20, 2026

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My sales person was very helpful and the sales manager was very supportive. I felt the finance manager could have done more More

by brownisking1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

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Jun 22, 2026

Koons Volvo Cars White Marsh responded

Thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 18, 2026

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Employee Rating

Great! !!! Helpful understanding respectful clean nice peaceful beautiful gorgeous blessed kind supportive good advisors trust More

by maryamsadr2019md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia, Dan Moore

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Jun 18, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our team could support you during your Volvo S90 service. We’re pleased the advisors were helpful, respectful, and created a clean and peaceful environment. We appreciate your trust and look forward to assisting you again.

June 18, 2026

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Employee Rating

Alan was quick to diagnose the issue and work within my schedule to have it fixed in a timely manor More

by cherrys4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

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Jun 18, 2026

Koons Volvo Cars White Marsh responded

We’re glad Alan was able to diagnose your Volvo XC90 issue swiftly and complete the repair on your schedule. Thank you for the 5-star rating and for trusting our team with your XC90.

June 16, 2026

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Employee Rating

Came in for a software update and was in and out in the time estimated. I really appreciate the overview by the technician working on my vehicle and have high confidence that everything is as it should be More

by wpinder
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, Sharon Biscotti

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Jun 16, 2026

Koons Volvo Cars White Marsh responded

Thank you for bringing in your Volvo for a software update and noting the clear overview from our technician. We’re glad the timing met your expectations and that you feel confident in your vehicle’s condition. Please let us know if we can assist further.

Jun 18, 2026

Koons Volvo Cars White Marsh responded

Thank you again for taking the time to let us know how we did!

June 15, 2026

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Employee Rating

Always a pleasant experience at this dealership. Larry was very professional, prompt, and respectful. Looking forward to receiving services here again. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia, Dan Moore

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Jun 15, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Larry provided professional and respectful service on your Volvo XC60. We look forward to welcoming you back for future maintenance.

June 11, 2026

Dealership Rating
Employee Rating

We had a great experience and really appreciated the communication and care. Larry was awesome. More

by Anna.allega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia, Dan Moore

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Jun 11, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star feedback. We’re delighted the communication and care during your Volvo EX90 service stood out and that Larry delivered excellent support.

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