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Dan Moore
Dan Moore at Koons Volvo Cars White Marsh

Dan Moore

Service Advisor

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

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4.7
27 Reviews
4.7

27 Reviews

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27 Reviews of Dan Moore

July 20, 2026

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Employee Rating

The addition of video recordings provided by the servicing technician and explaining the servicing needed is a welcome step. More

by kaushal.asrani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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Jul 20, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear the technician’s video recordings for your Volvo S80 helped clarify the service requirements. We appreciate the five-star rating and look forward to your next visit.

July 20, 2026

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Employee Rating

I left the dealership with grease on my white leather driver seat. That is unacceptable More

by cinderella41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joey Malizia

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June 27, 2026

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Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O More

by larry518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, AJ McMillen, Larry Bond, Sharon Biscotti, Joey Malizia, Josh Harley, Gabbie Andolino

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Jun 27, 2026

Koons Volvo Cars White Marsh responded

We’re thrilled to hear Alan and Larry provided outstanding support during your Volvo XC60 service. We appreciate you recognizing their consistent efforts and will share your kind words with the team. We look forward to assisting you again whenever you need us.

June 24, 2026

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Employee Rating

I had a terrific experience with all that I had the pleasure of dealing with at Koons. They kept there word! More

by Joseph1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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Jun 24, 2026

Koons Volvo Cars White Marsh responded

We’re happy Aj, Larry, Joey, and Dan kept their word during your Volvo service visit. It’s great to know you had a smooth and reliable experience. Thank you for sharing your positive feedback.

June 22, 2026

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Employee Rating

Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. More

by Thanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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Jun 22, 2026

Koons Volvo Cars White Marsh responded

We appreciate your kind feedback after service on your Volvo XC60. We’re pleased to hear our team addressed everything smoothly. We look forward to helping you again soon.

June 18, 2026

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Employee Rating

Great! !!! Helpful understanding respectful clean nice peaceful beautiful gorgeous blessed kind supportive good advisors trust More

by maryamsadr2019md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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Jun 18, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our team could support you during your Volvo S90 service. We’re pleased the advisors were helpful, respectful, and created a clean and peaceful environment. We appreciate your trust and look forward to assisting you again.

June 15, 2026

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Employee Rating

Always a pleasant experience at this dealership. Larry was very professional, prompt, and respectful. Looking forward to receiving services here again. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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Jun 15, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Larry provided professional and respectful service on your Volvo XC60. We look forward to welcoming you back for future maintenance.

June 11, 2026

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We had a great experience and really appreciated the communication and care. Larry was awesome. More

by Anna.allega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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Jun 11, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star feedback. We’re delighted the communication and care during your Volvo EX90 service stood out and that Larry delivered excellent support.

June 03, 2026

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Employee Rating

Excellent customer service try to work with customer needs. I took my car already three times for same issue. This time when I go they going to replace the parts. That's thing I am frustrated about, how More

by bsayyed64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond, Joey Malizia

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Jun 05, 2026

Koons Volvo Cars White Marsh responded

Hello bsayyed64, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

June 02, 2026

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Employee Rating

Koons was great. I had to have my brand new car towed in on a car carrier because the battery had died and could not be moved off the carrier. They behaved like they More

by Desiree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, AJ McMillen, Joey Malizia

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Jun 02, 2026

Koons Volvo Cars White Marsh responded

Seeing a five-star review like this really makes our day. We’re glad we could quickly resolve the battery issue on your Volvo XC60 and have you back on the road. We appreciate your recommendation and look forward to your next service visit.

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