Gary Harris
Gary Harris at Koons Volvo Cars White Marsh

Gary Harris

Product Specialist

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

Contact Me
4.9
10 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

18 yrs, 9 mos

4.9

10 Reviews

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10 Reviews of Gary Harris

April 17, 2026

Dealership Rating
Employee Rating

Every time I visit the dealership, the staff is friendly and the service is great. I also loved the fact that I could pay online for the service before picking up my car. Made the pickup process even smooth More

by mdvolvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Moore

Apr 17, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our team has been friendly and our online payment option streamlined your Volvo service pickup. We’ll pass along your feedback to Dan and the rest of our staff.

April 15, 2026

Dealership Rating
Employee Rating

Accommodating but lacked the finer detail and attention. Overall ok but not great for a luxury dealer. More

by tom.sheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sharon Biscotti

Apr 16, 2026

Koons Volvo Cars White Marsh responded

Providing a positive experience is our top priority, Tom, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

April 08, 2026

Dealership Rating
Employee Rating

Very positive experience with Koons. Gary made me feel like I was his focus. He was thoughtful and thorough. More

by tara16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kappauf

Apr 08, 2026

Koons Volvo Cars White Marsh responded

We’re thrilled that Gary’s thoughtful and thorough approach made you feel like a priority. Enjoy your Volvo and thank you for the excellent rating.

April 05, 2026

Dealership Rating
Employee Rating

After purchasing my 2023 Volvo XC60 months later, whenever I have questions regarding specific features, I have been able to reach out to my salesman Mr. Gary Harris for assistance. He and the staff More

by dbatt3691
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kappauf

Apr 05, 2026

Koons Volvo Cars White Marsh responded

Hello, thank you for sharing your experience with your 2023 Volvo XC60 and Gary’s support. We’re pleased that Gary and our team have been responsive and made you feel supported whenever you have questions. Enjoy every drive!

October 15, 2025

Dealership Rating
Employee Rating

Excellent experience from start to finish. Every staff member was courteous, engaged and I was excited to be going with Koons by the end of my visit. More

by AFSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kappauf

Oct 15, 2025

Koons Volvo Cars White Marsh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 13, 2025

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Employee Rating

Great service, you guys always take care of my vehicles. The wait was not very long. More

by christopher.s.hsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Koons Volvo Cars White Marsh responded

Thank you for reviewing Koons Volvo White Marsh! It was so kind of you to share your experience, Christopher.

January 11, 2025

Dealership Rating
Employee Rating

Very professional, very efficient, very affordable, very clean, very courteous, very enjoyable car maintenance service. More

by Bryankbeverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Burkhardt, Rovall Washington

Jan 13, 2025

Koons Volvo Cars White Marsh responded

Thank you for the fantastic feedback! We're delighted to hear that your experience with Koons Volvo White Marsh was so positive. We look forward to serving you again in the future!

February 26, 2022

Dealership Rating
Employee Rating

Gary Harris was a absolute honor to work with. He provided me with all necessary information and assistance. Very knowledgeable and helpful in the process of getting me into a beautiful vehicle. I More

by Mkemp1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2022

Koons Volvo Cars White Marsh responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Gary and the Koons Volvo White Marsh team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

June 10, 2021

Dealership Rating
Employee Rating

Gary Harris is an excellent representative for the Koons organization. He was thorough, candid and good communicator. In addition, I had contact with John (manager) who was equally excellent. More

by captainsnarl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Koons Volvo Cars White Marsh responded

Thank you for the kind words and for taking the time to review Koons Volvo White Marsh! We will be sure to let Gary and Jon know you appreciated their help, and we hope to see you back again down the road! Safe travels!

May 14, 2021

Dealership Rating
Employee Rating

Gary was a great and customer focused salesman. Good experience overall with the dealership. A little pushy with the sales manager and calling multiple times. More

by Robtaylor19@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Koons Volvo Cars White Marsh responded

Rob, thank you for taking the time to leave us this review and feedback. While I am pleased to hear that you had a good experience working with Gary, I am a bit disappointed that our whole team didn't leave you with the same positive impression. I will be sure to share this feedback and work to improve our process going forward. We do hope that you continue to enjoy your newly purchased vehicle, and if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Claron Etherly - General Sales Manager - 410-363-3333

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