Kevin Kappauf

Great experience. This was my third car purchase at this Volvo dealership. Michael was great throughout the process. This was my third car purchase at this Volvo dealership. Michael was great throughout the process. More

by jasonh1141 Verified Customer Verified Customer

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Best dealship experience that I've ever had. Zero pressure. Completely unprecedented compared to others. Travis and Mike were excellent and I would definitely go back. Zero pressure. Completely unprecedented compared to others. Travis and Mike were excellent and I would definitely go back. More

by eric.roles1 Verified Customer Verified Customer

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Michael worked with my husband and I to get the car we wanted. Kevin was also very honest with us during the financial portion. 2nd Car bought at Koons. We were there to service our 2020 XC Volvo and en wanted. Kevin was also very honest with us during the financial portion. 2nd Car bought at Koons. We were there to service our 2020 XC Volvo and ended up leaving with a 2026 XC Volvo. More

by tracy.neilson Verified Customer Verified Customer

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Everyone was very friendly and informative. The buying experience and customer service was outstanding. Would definitely recommend buying from this dealership. The buying experience and customer service was outstanding. Would definitely recommend buying from this dealership. More

by cjamesck5 Verified Customer Verified Customer

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They did a great job for me even though I was unable to come to the dealership. Thanks for meeting me halfway and delivering vehicle come to the dealership. Thanks for meeting me halfway and delivering vehicle More

by jk Verified Customer Verified Customer

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Both dealers were very helpful with my purchase Travis at first getting me started then Chris took over and finalized everything first getting me started then Chris took over and finalized everything More

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Gary and Kevin were honest and professional. Both were a pleasure to work with. I would 100% work with them again. Both were a pleasure to work with. I would 100% work with them again. More

by johnphewson Verified Customer Verified Customer

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We had such a wonderful experience all the way around. From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he rea From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he really listened to us and our needs and stayed the course - - he never tried to upsell us. He took his time with us and made us feel important even though we weren't buying an expensive new car. He made sure to introduce us to others on the Koons team (Larry) - that way if we ever needed and made sure we drove away happy and comfortable with our purchase. Kevin was also very helpful so that we could get the deal done! It was so worth the drive for us to White Marsh from our home! More

by Jody.stacoffe Verified Customer Verified Customer

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Very quick and smooth trade-in for a vehicle I had chosen online. The car was sparkling clean, parked outside the dealership when I arrived on a Friday afternoon, I took a test drive, did paperwork, said goo online. The car was sparkling clean, parked outside the dealership when I arrived on a Friday afternoon, I took a test drive, did paperwork, said goodbye to my trusty "old" car and transferred the licence plates, paid a down payment, signed a service contract to protect all the car's high tech bells and whistles. And drove away in my "new" car in no time at all. It's not easy making a major purchase like this, considering there are so many options out there. Chris and Kevin answered all my questions, and made this a pleasant, stress-free experience. More

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No doubt ,this experience with the environment, and sales team was exceptional without doubt. thanks team was exceptional without doubt. thanks More

by eugenebrownj Verified Customer Verified Customer

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