Kevin Kappauf

Very positive experience with Koons. Gary made me feel like I was his focus. He was thoughtful and thorough. Gary made me feel like I was his focus. He was thoughtful and thorough. More

by tara16 Verified Customer Verified Customer

Report | Print

They were a class act, starting with my salesman, Chris, and completing the whole painful signing process. I literally drove 1:30 (and took an uber ride) to buy a car from this dealership. and completing the whole painful signing process. I literally drove 1:30 (and took an uber ride) to buy a car from this dealership. More

by kbregler Verified Customer Verified Customer

Report | Print

Shout out to Dylan Jones! This deal would not have happened without his input. I also would like to acknowledge the business manager (Kevin?). He really wrapped everything up This deal would not have happened without his input. I also would like to acknowledge the business manager (Kevin?). He really wrapped everything up quickly and efficiently. Those two made this sale for Koons White Marsh!♥️♥️ More

by n4everbuckeye Verified Customer Verified Customer

Report | Print

Good communicators, pleasant and informative. Michael knew all the details about my vehicle. He was very hospitable while I was waiting. Michael knew all the details about my vehicle. He was very hospitable while I was waiting. More

by rrrahe Verified Customer Verified Customer

Report | Print

After purchasing my 2023 Volvo XC60 months later, whenever I have questions regarding specific features, I have been able to reach out to my salesman Mr. Gary Harris for assistance. He and the staff whenever I have questions regarding specific features, I have been able to reach out to my salesman Mr. Gary Harris for assistance. He and the staff have been responsive which makes me feel heard and supported. Thank you!! More

by dbatt3691 Verified Customer Verified Customer

Report | Print

Easy process to buy certified pre owned xc90. Will be back for our next car! Will be back for our next car! More

Report | Print

Michael was pleasant, knowledgeable and attentive during the buying process. I would definitely recommend doing business with Volvo Whitemarsh. . the buying process. I would definitely recommend doing business with Volvo Whitemarsh. . More

by bmreid1231 Verified Customer Verified Customer

Report | Print

Excellent experience from start to finish. Every staff member was courteous, engaged and I was excited to be going with Koons by the end of my visit. Every staff member was courteous, engaged and I was excited to be going with Koons by the end of my visit. More

by AFSS Verified Customer Verified Customer

Report | Print

George was great. Helped me throughout the process. Few suggestions for the best experience: 1. Provide a bag while delivering the car.. clients who trade their car, Helped me throughout the process. Few suggestions for the best experience: 1. Provide a bag while delivering the car.. clients who trade their car, like me, don’t have to keep my stuffs from old car including the licenses plate on the floor 2. The new car that is being delivered should be checked for updated softwares. Mine EX90, wasn’t updated and had to leave the car for 3 days after bringing home for a week. Not the best experience after buying a 95k car Koons was great to provide a loaner. I am very happy with Koons staffs.. very helpful and professional. Very happy that I bought my car with them More

by ks6542 Verified Customer Verified Customer

Report | Print

Great experience at Koons Volvo. Kevin was our product specialist on July 7th when my wife and I were looking for a new vehicle for her. She test drove three XC60's and decided on an Kevin was our product specialist on July 7th when my wife and I were looking for a new vehicle for her. She test drove three XC60's and decided on an ultra trim in Crystal White. After riding in this vehicle for a little over two weeks I decided to look at one for myself. On July 24th I purchased an XC60 ultra in Vapour Gray. Kevin was the product specialist for my vehicle as well. He is very knowledgeable of the products from Volvo and was able to answer every question we had and then demonstrate the process for us which was extremely helpful. I've never had a better new car dealer experience. When considering your next vehicle purchase I highly recommend stopping in to see Kevin at Koons Volvo. More

Report | Print