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Michael Dorsey

Overview Reviews (37) Inventory (188)

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Michael Dorsey

Product Specialist

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.8

37 Reviews

4.8

37 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (37) Inventory (188)

Dealership Experience

3 yrs, 11 mos

Industry Experience

3 yrs, 11 mos

Languages Spoken

English

37 Reviews of Michael Dorsey

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October 15, 2026

Dealership Rating

Employee Rating

Great buying experience. However technology issues slowed the paperwork process which was the only downside However technology issues slowed the paperwork process which was the only downside More

by knsgood

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 15, 2026 -

Koons Volvo Cars White Marsh responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Koons Volvo Cars White Marsh!

October 12, 2026

Dealership Rating

Employee Rating

Great experience. This was my third car purchase at this Volvo dealership. Michael was great throughout the process. This was my third car purchase at this Volvo dealership. Michael was great throughout the process. More

by jasonh1141

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Kappauf

Oct 12, 2026 -

Koons Volvo Cars White Marsh responded

Returning for a third purchase at our dealership is the highest compliment. Knowing Michael’s support resonated with you means a lot to us. Congratulations on your new V60 Cross Country!

October 10, 2026

Dealership Rating

Employee Rating

Best dealship experience that I've ever had. Zero pressure. Completely unprecedented compared to others. Travis and Mike were excellent and I would definitely go back. Zero pressure. Completely unprecedented compared to others. Travis and Mike were excellent and I would definitely go back. More

by eric.roles1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Kappauf, Travis Moore

Oct 10, 2026 -

Koons Volvo Cars White Marsh responded

We’re glad the purchase of your used Volvo C40 Recharge felt completely pressure-free and set a new standard for you. Hearing that Travis and Michael were excellent means a lot to our team.

October 05, 2026

Dealership Rating

Employee Rating

Michael worked with my husband and I to get the car we wanted. Kevin was also very honest with us during the financial portion. 2nd Car bought at Koons. We were there to service our 2020 XC Volvo and en wanted. Kevin was also very honest with us during the financial portion. 2nd Car bought at Koons. We were there to service our 2020 XC Volvo and ended up leaving with a 2026 XC Volvo. More

by tracy.neilson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Kappauf, Larry Bond

Oct 05, 2026 -

Koons Volvo Cars White Marsh responded

Your mention of Kevin’s honesty during the finance process underscores what transparency means at our dealership. Michael enjoyed helping you and your husband find the perfect model, and we’re pleased we could take care of the service on your 2020 Volvo XC60. Knowing you’ve chosen us twice and drove away in a 2026 Volvo XC is truly rewarding.

October 03, 2026

Dealership Rating

Employee Rating

They did a great job for me even though I was unable to come to the dealership. Thanks for meeting me halfway and delivering vehicle come to the dealership. Thanks for meeting me halfway and delivering vehicle More

by jk

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gary Harris, Kevin Kappauf, Chris Walker, Travis Moore, Andry Perez

Oct 03, 2026 -

Koons Volvo Cars White Marsh responded

Your feedback that we met you halfway to deliver your vehicle shows how much we value convenience. Our team is pleased we could deliver your used Volvo C40 Recharge Pure Electric directly to you.

September 28, 2026

Dealership Rating

Employee Rating

Pleasant and knowledgeable Sales Person. Assisted me in finding my car, that was right for me. Assisted me in finding my car, that was right for me. More

by ctmoses

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Sep 28, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating. We’re glad our sales team helped you find the right Volvo XC60.

September 24, 2026

Dealership Rating

Employee Rating

Fantastic customer service! !! This was the best car buying experience I’ve ever had. Michael was amazing. !! This was the best car buying experience I’ve ever had. Michael was amazing. More

by laboardla

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Sep 24, 2026 -

Koons Volvo Cars White Marsh responded

Your praise of Michael’s attentive service reflects the personalized care our team delivers. Knowing your purchase of the Volvo S60 exceeded your expectations is incredibly rewarding.

September 18, 2026

Dealership Rating

Employee Rating

Great customer service. You get plenty of updates about your car when it is being serviced. You get plenty of updates about your car when it is being serviced. More

by nikkithomas01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joey Malizia

Sep 24, 2026 -

Koons Volvo Cars White Marsh responded

We really appreciate this positive review! Thanks so much!

September 18, 2026

Dealership Rating

Employee Rating

Our salesman was great but everything after has been frustrating. STILL waiting for things to process almost a month later and they do not seem one bit concerned. frustrating. STILL waiting for things to process almost a month later and they do not seem one bit concerned. More

by Liss

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

September 17, 2026

Dealership Rating

Employee Rating

We got a great deal on a demo with 5000 miles and a fair trade-in on our old car. Service was excellent. trade-in on our old car. Service was excellent. More

by wmacl851

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Sep 17, 2026 -

Koons Volvo Cars White Marsh responded

Our team is pleased we could secure a demo Volvo XC60 with just 5,000 miles and offer a fair trade-in value for your previous car. Hearing that our service was excellent means a lot to our team.

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