Michael Dorsey | Page 3

The experience was exceptional. Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the v Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the vehicle all the way through to the operation of the service department. During the waiting periods various people on the staff were always making sure we were comfortable and if we required anything while we were waiting. For over a year, my wife and I have been watching the KOONS VOLVO website, waiting for that special Blue V60. Two weeks ago, it was on the lot. We stopped by, spoke to Michael and now we're answering this survey in the positive. We love our Certified 20024 V60 B5 Cross Country Plus. Both my Daughter, who owns a V60 B5 and we live less than 10 minutes away from KOONS Volvo, finding service for our cars is not a problem. When we recently noticed that a cover on the ISOFX child's seat attachment point was missing, I stopped by the Parts department and asked if they had the part available. George Burke pleasantly said "got one" and I was on the road again. I'd also like to commend the friendly receptionist who gave me my new tags and escorted me to the Parts department. The excellence of the Car and Dealership complement each other. More

by maestro Verified Customer Verified Customer

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I was very impressed by the team at Koons. They were accommodating and informative and made it very easy to want to buy a car from them. Mike was a joy to work with. They were accommodating and informative and made it very easy to want to buy a car from them. Mike was a joy to work with. More

by brigid.peterson Verified Customer Verified Customer

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We have had nothing but excellent experiences with Koons Volvo White Marsh. Our Product Specialist, Michael Dorsey and our Service Advisor, Larry Bond always take the time needed to understand our questions Volvo White Marsh. Our Product Specialist, Michael Dorsey and our Service Advisor, Larry Bond always take the time needed to understand our questions and thoroughly explain solutions and options available. Very impressed with the Koons Volvo White Marsh Team! More

by bmckenna5714 Verified Customer Verified Customer

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Very good experience. Didn’t think we would buy a car but ended up doing so because of good experience. Didn’t think we would buy a car but ended up doing so because of good experience. More

by jonnieross1 Verified Customer Verified Customer

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I had the opportunity to work with a great TEAM LED BY Kevin. Fair and honest businessman. This was my second purchase and will continue to work with Koons in the future. Kevin. Fair and honest businessman. This was my second purchase and will continue to work with Koons in the future. More

by frankrpalmer Verified Customer Verified Customer

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I have exceptional credit and I was charged a very high interest rate. I am paying the loan off next week and will not buy at Koons again. The sales person told me that the C40 was the same platform as interest rate. I am paying the loan off next week and will not buy at Koons again. The sales person told me that the C40 was the same platform as the EX30. This is not true, they are not on the same platform. I should not of been pressured to buy that day because it was the last day of the month. I'm not Koons bottom line. Koons would not deliver the vehicle to me. I am single and it was a pain for me to get the vehicle home. I spent my hard earned money. Koons could have delivered the vehicle to my home. Again, I will not be purchasing from Koons in the future. More

by quad4x4cycle Verified Customer Verified Customer

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My visit to White Marsh Volvo was very intense but the general manager made it better general manager made it better More

by pybwells Verified Customer Verified Customer

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I would like to say Mr. Dorsey is was very nice helping me out finding my new car. Dorsey is was very nice helping me out finding my new car. More

by eddieravens Verified Customer Verified Customer

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No wait, fast transaction, have good digital/tech system that is used during the car buying process that is used during the car buying process More

by mrandmrsbrown1212 Verified Customer Verified Customer

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Michael Dorsey and the rest of the Koons team made the experience quick and easy. experience quick and easy. More

by dreger Verified Customer Verified Customer

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