104 New York Volkswagen Service Centers

Johnathon was a pleasure to deal with. - psacca5

Johnathon was a pleasure to deal with. Excellent communication skills and really went out of his was to accommodate me. Felicia was also very polite and helpful when I made the initial appointment.

Very professional, straight forward and excellent - Dave

Very professional, straight forward and excellent treatment. Tina took really good care of me as a customer. Very pleased with the service department and the quality job the mechanics perform. Overall experience was an A+.

I recently had a very disappointing experience at the - ashleeyoox

I recently had a very disappointing experience at the Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professionalism on her part. She seemed disengaged and, frankly, her attitude was unhelpful, which made the entire process unnecessarily frustrating. I couldn’t shake the feeling that her attitude was less than welcoming, and it felt as though her behavior may have been influenced by some form of bias. Because of the issues I faced, I ended up working directly with the Service Manager, Frank, who graciously stepped in to take over my case. Frank went *above and beyond*, providing the excellent service and clear communication that I expected all along. His professionalism and dedication turned my experience around completely, and I will absolutely return to this dealership for him and him alone. In fact, I even made sure to pick up my car on a day when Flo wasn’t working, as I simply didn’t want to deal with her again. I am grateful for Frank's exceptional service and hope that the dealership takes this feedback into account regarding Flo’s customer interactions. Frank’s handling of the situation showed me what true customer service looks like, and because of him, I will remain a loyal customer to this location. However, my experience with Flo has left much to be desired..

They do a great job getting the cars in for service and - lesliejm01@yahoo.com

They do a great job getting the cars in for service and getting them out.

Excellent service department. - scall.ron

Excellent service department. Really easy to make an appointment and they finished the work when they said they would.

Everyone that I have dealt with in service had always - rkrios031

Everyone that I have dealt with in service had always been great friendly and professional

I was treated so nicely throughout the entire experience! - Cherubgirl65

I was treated so nicely throughout the entire experience! From the beautiful showroom/waiting room to the coffee, bagels and doughnuts, cafe tables, phone charging station and comfortable furniture and tv. They let me know ever step of the way what to expect and was provided a beautiful loaner car.

My visit to Bayside VW Service Center on December 19th - Milimir

My visit to Bayside VW Service Center on December 19th went very smoothly from the start to the finish. Service Advisor Giuseppe Coppola was very courteous and helpful. He texted and called to keep me up to date, they sent video to share information about the process, provided car service to take me home after I left my car in the Service Center and the next day again to get me to the Service Center when my car was ready. Being loyal to Volkswagen for more than 40 years made my experience even more enjoyable.

Have had some warranty work done recently on a new 2024 - sreynold1

Have had some warranty work done recently on a new 2024 Tiguan on a few areas of exterior that was transport to dealership damage. A few scratches and some window trim replacement. Joe was great about resolving these things with no hesitation to resolve. The communication and work completed all went very well. Joe is very customer oriented and his service advisor team along with the on site detail shop follows his lead on this approach. Not my first newly purchased VW but first from Ide. I would purchase my next VW at Ide.

This review is for your service department. - Evie

This review is for your service department. Ryan O'Flaherty is a superb service agent. I recently got my 2016 golfsportswagon waterpump replaced and he called my extended warranty provider and explained everything that was being done to the car and how it was covered. This may seem silly but after going to mid hudson volkswagen and having the service person refuse to call and xx me about what my problem was I am glad I drove 40 min out of my way to Compass. Thank you again Ryan and I be back for my oil change.

Amazing experience ! They stopped at nothing to make sure... - Xmellypoox

Amazing experience ! They stopped at nothing to make sure everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to.

Great job by Jose Velasquez in the Service Department - frankiejo_63

Great job by Jose Velasquez in the Service Department replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warranty. I had it towed, and Jose took it into the garage. Completed the task in 1 day. Every service he offered he was quick with the price. A very caring employee

I went there as my brake sensor light came on. - Brij

I went there as my brake sensor light came on. Pat the service advisor was very helpful and transparent. Waiting area was clean.

Joe the service manager does an excellent job of - Ron DiNicolantonio

Joe the service manager does an excellent job of providing great service with a friendly atmosphere . This is my reason for going. With basil Volkswagen when buying a car. Great service and great deals. Thank you Ron DiNicolantonio

The Service you receive here is honest and professional, - ladyblvd2

The Service you receive here is honest and professional, closed but will return can't wait. They don't over price the work to be done on your vehicle.

The repair shop is very dependable. - zippopinebar

The repair shop is very dependable. They communicate very well and explain any needed repairs.

Great staff very knowledgeable. - psinno22

Great staff very knowledgeable. Took care of my car in a timely and professional manner.

Shannon and my customer service representative, I forgot - bgalotti53

Shannon and my customer service representative, I forgot his name,, were excellent . My car had to remain at the dealership until repaired, so I was given a new loaner without hesitation. I was kept informed of the status and informed I had lapsed on my inspection. A very pleasant experience.

thank you to Jolene in the service department for - mark tokarz

thank you to Jolene in the service department for arraigning a late afternoon service for my 2023 Jetta. Thanks to Olivia for handling the paperwork for me. My vehicle was serviced by Mike quickly and professionally. I have had nothing but positive experiences since purchasing my vehicle at Romeo Volkswagen.

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Recommended unecessary service - loveaudi

Be very careful with their service department. They were quick to recommend unecessary services in addition to the initial problem. In the end they were unable to correct the initial problem and simply said that the engine needed to be replaced. Shows me that they are more concerned about generating revenue that helping the customer. Find yourself an good independent garage!

2015 Passat SEL service - Rohan B

My 2015 VW Passat SEL has 16,870 miles, in January 2018 I took the car in for service and Jerry Suarez assisted me. I returned again in April 2018 and was again assisted by Jerry Suarez. On both visits I am very satisfied with the work done and the manner which Jerry delivered the service. He kept me informed while waiting and just made the overall service experience above an beyond what I have received in the pass. I must say that I took my 2015 VM Passat to the other location where Jerry worked and I had the same satisfied experience. Kodos to Jerry for a consistent great service! Have a blessed day!

SERVICE CENTER IS NOT REPUTABLE - bhill0425

On Friday 10/5, I took my 2015 Altima 3.5 SL to the service center for a simple oil change and tire rotation with the standard multi-point inspection. My experience was bad as soon as I walked in the door and got worse as my time there continued. I had a coupon for the 39.99 oil change deal and told the advisor who checked me in and she said she would take care of it. When my vehicle was done, the advisor came and told me the car needed a new xxx battery cable and brake cleaning but other than that the car was fine. (which i knew was a lie because my left rear tire is low on air constantly and my right back tire had a cut on the outside because we just got our state inspection) but I assumed they at least did the oil change and tire rotation right so I didnt mention his overlooking of the condition of my tires and the opportunity to sell me a pair of tires. When I got my vehicle back, I saw that the 'LDW/BSW Malfunction light was on, which was not on when I checked the vehicle in for service. I immediately took the car back inside and showed the advisor who then went in to get the technician who worked on my car. No one had a clue what was wrong or even took the time to go get someone else who may know what was going on. He simply turned off the Lane Departure Warning and Blind Spot Warning feature so that the light would 'go away'. I was going out of town and didnt have much time to stay to wait for it to be checked back in so I made an appointment to come in 10/8. After that, I went home and showed my husband the paperwork and he went out to inspect the vehicle. He noticed that the two rear tires that had damage WERE STILL IN THE SAME PLACE! The tires WERE NEVER ROTATED. Which explains why the technician failed to mention that my tires needed to be replaced when he did his 'multi point inspection'. In fact, he put that there were NO cuts, nails, or damage to the tires. On 10/8 at about 3am on the way back from VA that same tire with the cut gave out and went flat. I understand that the tire going out was NOT the fault of nissan or the technician, however his negligence to rotate and inspect the tires as he indicated he did caused us to think that the tire may not have been as bad as we thought and that it didnt need to be replaced quite yet. Had we had known, we would have purchased two tires that day. So on 10/8, we took the vehicle back to the dealership and explained all of this to the advisor who helped me on 10/5. She stated that she would take care of the installation of the tires for free and all we had to do was purchase a tire whether it be there or anywhere else. I agreed and told her I would come back on 10/9 to get the tires installed, she would jut have to let me know the price. She stated that she would price some tires for us and give us a call back by EOB 10/8. It is now 10/9 and I have still not heard from them. The service there is awful and we literally just purchased our car back in August of this year. I will NEVER take my car back to this place. I simply needed a tire rotation and oil change and couldn't even get that without issues. Please train your staff to do their due diligence and complete their job assignments without rushing or lying about what is done. Also, please teach your advisors what integrity on the job is and to not make promises you have no intentions on keeping. Me and my husband were very nice given the circumstances and this is how we were treated? Never again.

One of their employees in the service department is - Amy A

One of their employees in the service department is condescending and disrespectful to women. Today was the 3rd and finial time i will be going to them.