Volkswagen of Nanuet

Rodger Morel is a fantastic service manager. He was extremely helpful and empathetic to my situation. They replaced 2 hoses in the engine compartment that had been zip tied on by the body shop He was extremely helpful and empathetic to my situation. They replaced 2 hoses in the engine compartment that had been zip tied on by the body shop that repaired my car recently causing the check engine light to stay illuminated. I am extremely happy with the service that was performed. I just wish it didn’t cost so much money. More

Incredible experience. Andrew was friendly, knowledgeable and explained all the services performed to me and didnt try and sell any unnecessary services. He is a class act Andrew was friendly, knowledgeable and explained all the services performed to me and didnt try and sell any unnecessary services. He is a class act and so is the rest of his team More

Professional and efficient delivered my car on time as they said they would Would recommend the dealership they said they would Would recommend the dealership More

Visited for scheduled maintenance. Quick turn around, waited at the dealership, very nice facility. Highly recommend. Quick turn around, waited at the dealership, very nice facility. Highly recommend. More

I had a great experience at the Volkswagen service department. Michael was extremely helpful, professional, and courteous throughout my visit. He took the time to explain everything clearly, answered department. Michael was extremely helpful, professional, and courteous throughout my visit. He took the time to explain everything clearly, answered all my questions, and made sure I understood what was being done to my vehicle. I really appreciated his excellent customer service and attention to detail. He made the service experience smooth and stress-free. I would definitely recommend the Volkswagen service department, especially Michael, for anyone looking for friendly and professional service! More

The dealer works to proved the best deal possible. My salesperson Kelina worked with me through text messages regarding what I was looking for, and after I provided some basic info, we were able take My salesperson Kelina worked with me through text messages regarding what I was looking for, and after I provided some basic info, we were able take the next steps in person, and it saves a lot of time! Kelina was VERY knowledgeable, personable, and thorough, and provided excellent customer service. All of my questions were answered and the process was smooth and efficient. More

Staff was friendly I thought I received honest service until things started to go wrong with my car that wasn’t happening before my visit And when I returned so that they could correct it The rep seem until things started to go wrong with my car that wasn’t happening before my visit And when I returned so that they could correct it The rep seemed very dismissive and seemed to not value my business They made no attempt to address my concerns And it meant nothing to them that I had just made a $1000.00 purchase of parts My experience was humiliating and dehumanizing I’m never going back More

I took my car here for 30k mile service. Vanessa was extremely helpful and professional. However the service dept itself can’t be trusted. They said they rotated my cars as part of the servi Vanessa was extremely helpful and professional. However the service dept itself can’t be trusted. They said they rotated my cars as part of the service but they did not bc I do have my tires marked. Them not rotating my tires now makes me question if the other services were done or not. Terrible experience. More

They really care and work with you! ! We had great experience with them. Everyone is friendly as well! ! We had great experience with them. Everyone is friendly as well! More