Chris Verde

I took my car here for 30k mile service. Vanessa was extremely helpful and professional. However the service dept itself can’t be trusted. They said they rotated my cars as part of the servi Vanessa was extremely helpful and professional. However the service dept itself can’t be trusted. They said they rotated my cars as part of the service but they did not bc I do have my tires marked. Them not rotating my tires now makes me question if the other services were done or not. Terrible experience. More

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They really care and work with you! ! We had great experience with them. Everyone is friendly as well! ! We had great experience with them. Everyone is friendly as well! More

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Chrys in the service dept me after my car broke down on the Palisades PKWY. His staff replaced the clutch . They provide a ride to my rental car place Chrys quote and length of time for repair were accu the Palisades PKWY. His staff replaced the clutch . They provide a ride to my rental car place Chrys quote and length of time for repair were accurate when service was completed. Chrys really did a great job , and I recommend his team at Nanuet Volkswagen for service 👏 More

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This dealer is awesome. They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smoo They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smooth with your car. Chris, one of the service advisors, makes sure your appointment is on time and that everything is ready when you arrive. Also, Lee greeted me when I arrived for service and already knew why I was there for and he made sure that I knew where I had to go while I was waiting for my car and that everything went well and directed me to my loaner car I would definitely recommend this dealer for anyone that needs service, whether you have a VW or any other brand of vehicles. If you want to have great service you have to go to VW of Nanuet More

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Service was splendid. Promised car to be done in an hour and it sure was. Promised car to be done in an hour and it sure was. More

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Very bad experiences disappointed at your dealership never going again a 0 😡 no good Volkswagen never going again a 0 😡 no good Volkswagen More

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Clean,friendly, and efficient. I waited for my vehicle and there was a short turnaround . I waited for my vehicle and there was a short turnaround . More

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Horrendous experience, they lemoned my car during a generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two weeks ago but the initial part they ordered for it didn't work in the vehicle nor were they able to tell me that until 3:30 after I had been waiting all morning, which was a huge waste of time. At the moment I'm trying to find a solution with this dealership but they've been quite difficult about it. Would highly recommend avoiding this dealership at all costs. More

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Great service quick efficient everything explained. Courteous helpful staff. Service unlike any other dealer I have been to. Courteous helpful staff. Service unlike any other dealer I have been to. More

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Great service, fast process for NYS inspection and honored current promotion without issue. Would highly recommend for service. honored current promotion without issue. Would highly recommend for service. More

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