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Matthews Mitsubishi Planet PreOwned
Vestal , NY
554 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 554 reviews
Verified Customer
Helpful June 04, 2024
In past had a good experience. . this last visit they had my car all day and when I checked in around lunch time it had not been looked at … I had made the appointment a week earlie . this last visit they had my car all day and when I checked in around lunch time it had not been looked at … I had made the appointment a week earlier… I was having the exact same issue as the recall repair they had done less then a year earlier. When I had made the appointment the service person said if I leave it for the day they will look at it and get it taken care of …. I realize things get busy but I had an appointment… at 4 pm I called back and was told no one has looked at it yet … so I said just put keys in it and I will come get it as I live about 1 hour away . Then after being on hold on and off after a couple transfers .. they supposedly looked at it and saw nothing wrong and wanted me to get an unnecessary 700$ tune up .. not taking into consideration what I had told them about what the car was doing .. I politely declined the service reminded them I at that point asked them already to just put keys in car and I was on way to get it .. then they wanted to charge me a 165 $ fee for plugging it in and seeing what was wrong again after I said I was on my way to get it and lock it up … eventually they took off the charge after talking with manager .. I listed to how you could get service done just by bringing car in on commercials they played when I was in hold .. I had an appointment and dint get giid service at alll More
by calkins12003
Employees Worked With
June 03, 2024
Matthews made it easy from start to finish. Our truck is running great and we couldn’t be happier. If you’re looking for a reliable worry free experience then definitely choose Matthews! Our truck is running great and we couldn’t be happier. If you’re looking for a reliable worry free experience then definitely choose Matthews! More
by SHAVONREILLY
May 30, 2024
Purchased our second car and found the process effortless and pleasant. Andy is helpful and good to work with. and pleasant. Andy is helpful and good to work with. More
by AMPOLAK
Employees Worked With
May 25, 2024
Awesome staff and very professional all around. They show that they care about the customers They show that they care about the customers More
by Kenny31
Employees Worked With
May 23, 2024
My appointment was right on time every thing that needed to de done was. Everyone was very pleasant the service center and waiting area were very clean and organized to de done was. Everyone was very pleasant the service center and waiting area were very clean and organized More
by smithguitarman
Employees Worked With
May 18, 2024
My problem is still happening. I’ll have to bring it back. It’s a rattle like something is loose on the undercarriage I’ll have to bring it back. It’s a rattle like something is loose on the undercarriage More
by aearle9999
Employees Worked With
