Justin Himes

On August 06, 2026 my mother and I purchased a Volkswagen Atlas Crosssport 2026 from Smithtown Volkswagen with a sticker price of $53,388.00. After going over paperwork we noticed an additional "o Volkswagen Atlas Crosssport 2026 from Smithtown Volkswagen with a sticker price of $53,388.00. After going over paperwork we noticed an additional "other" charge of $3,400 Tow Buster for 3 years. A charge we never were told about, nor agreed to. After reading the fine print we saw we are able to Request a cancellation on this, especially on a charge we did not agree to knowing the new car already comes with a complimentary roadside assistance. Once we reached out to the finance department they avoided us, hung up, and would not return numerous calls. Finally my Mom received an email from Tom Catapano, the finance manager. The contract Tom sends us in email is a FORGED contract with changed numbers. Different sticker price- Changed to $60,339.38, different numbers, deleted numbers and eSigned signatures we both did not do. We have our original copies of the window sticker, prices, and mishaps they did on their behalf. Signed in PEN by the both of us, also him. Nothing was eSigned!!! DONT GO HERE! More

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Justin was very professional and nice he was very knowledgeable and was able to help me find the right Volkswagen for my wife thank you knowledgeable and was able to help me find the right Volkswagen for my wife thank you More

by ANDREWJ.EHLERS Verified Customer Verified Customer

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Justin at Smithtown VW made the experience of buying a car a seamless enjoyable process. car a seamless enjoyable process. More

by leelee1219 Verified Customer Verified Customer

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This dealership was the absolute best. When I walked in with my friend right away someone was there to help. Out of all the cars I have ever bought Justin was the best salesman I have ever When I walked in with my friend right away someone was there to help. Out of all the cars I have ever bought Justin was the best salesman I have ever had. He informed me about everything that had to do with my car. I really appreciated that fact that he didn't act like a sleazy salesman. He never once pressured me to buy anything. I will make sure I return there after my lease and ask for Justin. More

by DGI6741 Verified Customer Verified Customer

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Terrible service beginning to end with every and any employee encountered. Felt like a nuisance not a customer. Very rude lazy incompetent staff employee encountered. Felt like a nuisance not a customer. Very rude lazy incompetent staff More

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Working with Justin was a pleasure! He was very professional & honest. Would definitely do business with him again. He was very professional & honest. Would definitely do business with him again. More

by gottic Verified Customer Verified Customer

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Joe did a great job selling us a pre-owned VW Tiguan. My son loves his new car. My son loves his new car. More

by SCARLATAMD Verified Customer Verified Customer

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Gorgeous car and delivered to my front door in perfect condition. It is sleek and black. condition. It is sleek and black. More

by JREILLY228 Verified Customer Verified Customer

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No nonsense car purchase! We loved it! I would highly recommend. They truly understand their customers. We loved it! I would highly recommend. They truly understand their customers. More

by GILONPIX Verified Customer Verified Customer

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Great experience! Very accommodating! Gave us everything we needed and got a great deal on the vehicle. Would buy from STVW again! Very accommodating! Gave us everything we needed and got a great deal on the vehicle. Would buy from STVW again! More

by NMITCHKO45 Verified Customer Verified Customer

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