41 New York Volkswagen Dealers

Top-notch experience at Island Volkswagen. - alijenesimi

Top-notch experience at Island Volkswagen. Sue really helped deliver and made everything smooth and stress-free. All the staff was great, super helpful, and welcoming. I definitely recommend coming here!

Kevin is the man! - pyehl27

Kevin is the man! Buying a car from Bob Johnson was quick and easy. Great company all around.

One of their employees in the service department is - Amy A

One of their employees in the service department is condescending and disrespectful to women. Today was the 3rd and finial time i will be going to them.

The services were very professional and prompt with our - Ramelmurphy7

The services were very professional and prompt with our car repair and notification of quote options.

We brought our 2015 tiguan in for a brake issue. - stelmt81

We brought our 2015 tiguan in for a brake issue. The service department charged us $1200 dollars to replace the left front caliper along with the front brake pads and rotors. 30,000 miles later the caliper leaked and failed. They stated that they only warranty for 1 year or 12,000 miles. Do not go here if you are looking for decent service or a service department that stands by their work.

Absolutely the smoothest and most enjoyable car buying - VW RED

Absolutely the smoothest and most enjoyable car buying experience I’ve ever had. From my initial contact with John Witkowski via text, to meeting him for a test drive to delivery; John made the process easy. John knows the product, is passionate about the product and his passion may be contagious. John made sure I knew about all of the features of my 2024 Tiguan SEL R Line. There were a few features I wasn’t aware of until he showed them to me during my delivery “training”. My husband purchased a VW Taos in a different market in 2023, I can’t stress how different the process was for him. I will return to VW of Orchard Park to see John when I need a new vehicle and will not hesitate to recommend John to family and friends

Dishonest Service Department. - mbarclay25

Dishonest Service Department. I received the attached mailer flier in the mail as I often do from Burdick VW. Often they include discounts on oil changes, or advertise “free multi point inspection” in which they try to get you in the door and sell you services you don’t really need. This particular one caught my eye as it showed $20 for front or rear brake pads and rotors as show in the ad. The fine print states additional parts and labor may be an additional cost. Certain models excluded. I thought well, it shows bring your TIGUAN in for service, listed their service department number, and hours for Burdick VW, I’ll schedule the service it’s a great deal, they must be making their money on the additional labor charge I see there potentially is. When I arrived at my appointment, the service advisor Marc said he had never seen one in person before, someone had come in the previous week and tried to use it but did not have the ad with them. I provided the ad as proof, and was told it must be a mistake it should probably read $20 off. I pointed out the deal above the $20 price point advertises $5 OFF but there is no “off” associated with the listed $20 per wheel brakes. He said he would look into it and call me back. 7 hours later, still no response or call back. After contacting them, I was informed that “the ad should read $20 off”, then the story changed to it doesn’t include my vehicle (Tiguan) even though the advertisement specifically has a picture of a Tiguan and shows to contact Burdick VW for service of my Tiguan. Then they stated that VW sends them out, and they don’t do mailers, and then said their marketing department must have made an error. I told Marc that it seems dishonest to send mailers and not honor them, at which time he stated “I don’t have time to deal with you I have customers to deal with I’m busy here”. After contacting VW they said they don’t do mailers it’s up to the privately owned dealerships to send them out, and it is Burdick VW that would have sent it and not honor their own advertisement. The service manager Stephanie also refused to honor the advertisement and fed into the ever changing stories made up to try to get me to drop the issue. Do yourself a favor, and visit a more reputable dealership to have your service done. Don’t count on them to honor any advertised service discounts.

The best dealership, always caring, and willing to help! - Becirevicamanda

The best dealership, always caring, and willing to help! never can go wrong with them.

Longer review posted to Facebook and Google. - ryanrochester

Longer review posted to Facebook and Google. Summary below. Biggest concern is doing business as Parker, but communicating as Garber. -Took longer to fix the vehicle than originally planned. -Returned vehicle with 2 issues that it didn't arrive with, directly related to services you recommended. -Returned vehicle with a passed NYS inspection but would have immediately failed if it was reinspected while still in your own lot. -Charging a deductible under completely unclear circumstances on initial service. -Charging a deductible on second service under circumstances that you may have caused the need for service. -Zero urgency after initial service failures and had to drive truck for a week with it working incorrectly. -Complete lack of communication and responses. -Unwanted sales communication, I don't ever remember being told my personal information would be used in that capacity, and my phone number is listed on the national do not call registry.