We recently brought our 2016 VW Beetle to Mohegan Lake VW - stmoe6
We recently brought our 2016 VW Beetle to Mohegan Lake VW for service, and from the
very beginning, the service we received was outstanding!
To our surprise, we discovered that our vehicle needed an entirely new transmission,
which was certainly unexpected. Throughout the process, our service advisor, EJ, was
wonderful. He took the time to explain everything clearly and made sure we understood
what was happening every step of the way.
The video text we received from the technician was professional, informative, and easy
to follow. Lauren, the service manager, also did an excellent job keeping us informed
throughout the entire time our vehicle was in the shop.
We truly appreciate the professionalism, communication, and outstanding customer
service we received from the entire team. Even with such a major repair, they made the
experience as smooth and stress-free as possible.
I would highly recommend the service department at Mohegan Lake VW to
anyone looking for exceptional service and a team that genuinely cares about its
customers!
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