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BMW of West Chester
West Chester, PA
2,644 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,644 reviews
June 17, 2024
The dealership and Bill my service advisor, were exceptionally professional, courteous, and timely. Bill went beyond any normal expectation of support with my service due to the fact I hadn't been t exceptionally professional, courteous, and timely. Bill went beyond any normal expectation of support with my service due to the fact I hadn't been to the dealership in approximately 2 years at work with me on several issues. The service tech provided an exceptional video about the inspection services. The dealership has consistently given me outstanding support in many ways. More
by edp61
Verified CustomerEmployees Worked With
June 17, 2024
I did not know it was not Otto’s anymore. staff was polite and helpful. Ease of dropping off and picking up after service. I like the was the technician gives avisual and audia report on t staff was polite and helpful. Ease of dropping off and picking up after service. I like the was the technician gives avisual and audia report on the car. I waiting to schedule a loaner and that was fine. More
by emullray
June 14, 2024
Great experience. Phil was great- very knowledgeable about the product and was easy to deal with. Phil was great- very knowledgeable about the product and was easy to deal with. More
by jeffdonovan0
June 13, 2024
Scott was wonderful! I was thoroughly impressed with his knowledge and honesty. I will be referring him to friends in search for a new vehicle. I was thoroughly impressed with his knowledge and honesty. I will be referring him to friends in search for a new vehicle. More
by Bryan Walt
June 13, 2024
BMW of West Chester, Scott Gately and Kevin Mahoney were all fantastic to deal with. The trade in of a pre-owend BMW and purchase of a certified pre-owned BMW went quickly and was straight-forward, without all fantastic to deal with. The trade in of a pre-owend BMW and purchase of a certified pre-owned BMW went quickly and was straight-forward, without any xx. This is the 5th or 6th BMW that my wife and I purchased from this dealership and all have been a pleasure. Thank you so much Scott for your attention to detail and making it so easy for us. More
by mlevin13
June 12, 2024
It was a pleasure working with Lauren. She was super responsive and very patient when explaining features in the vehicles. I would not hesitate to work with her again. She was super responsive and very patient when explaining features in the vehicles. I would not hesitate to work with her again. More
by Kim
Employees Worked With
June 11, 2024
Appreciated they were able to schedule me promptly. All aspects of my service were professionally handled. All aspects of my service were professionally handled. More
by mlfe279B
Employees Worked With
June 11, 2024
Excellent follow up service. Also offered flexible arrangements to meet our schedule; team was very courteous. Also offered flexible arrangements to meet our schedule; team was very courteous. More
by MAENMASSA
