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BMW of West Chester
West Chester, PA
2,710 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,710 reviews
August 09, 2024
Always so attentive and knowledgeable. I’d give more stars if I could! Caroline and her communication are second to none! I’d give more stars if I could! Caroline and her communication are second to none! More
by mandygiannattasio
Verified Customer
August 09, 2024
Appointment time was good. Everyone took care of everything quickly and easily.good experience. Well run Everyone took care of everything quickly and easily.good experience. Well run More
by DMD328
Employees Worked With
August 09, 2024
I love cars and have been to so many dealers in PA, DE and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having my 4th BMW there and I will definitely have another one after plus recommend to friends and families. More
by Vu Nguyen
Employees Worked With
August 09, 2024
My experience at BMW of West Chester with Scott Gately was the best experience I have ever had in purchasing a new or Certified Pre-Owned vehicle. From the moment we met, everything that followed was stre was the best experience I have ever had in purchasing a new or Certified Pre-Owned vehicle. From the moment we met, everything that followed was stress-free. Scott is a very professional, knowledgeable and, most importantly, personable representative of BMW. The whole process, from identifying a potential purchase through the discussion of the financial aspects of the transaction to the tutorial prior to driving away with my purchase, was seamless. I was extremely comfortable with the complete process and highly recommend Scott to any future BMW customer. More
by Steve
August 09, 2024
Service advisor always very concise with explanation of the service and future services as qell the service and future services as qell More
by kwkbanahene
Employees Worked With
August 09, 2024
Came in for my regular service. Service last just an hour or so. Was very timely and professional. Highly recommend them. Will be back for my future services. Service last just an hour or so. Was very timely and professional. Highly recommend them. Will be back for my future services. More
by Rainier
Employees Worked With
August 09, 2024
Excellent service. Courteous. Prompt. Helpful sales team and Genius team. Service costs on the high side. Courteous. Prompt. Helpful sales team and Genius team. Service costs on the high side. More
by jspare3
Employees Worked With
August 09, 2024
Responsive. Great communications. Scheduling on line is the best I’ve experienced. Quick repairs. Friendly. Great communications. Scheduling on line is the best I’ve experienced. Quick repairs. Friendly. More
by jawa525252
August 08, 2024
Justice was easy to work with - met my needs and had great communication and follow up skills. If I were still working I’d hire him into my team. great communication and follow up skills. If I were still working I’d hire him into my team. More
by hagerty
August 06, 2024
Stopped in last week to pick up a used M3. Lauren did a great job of getting me in to see the car before anyone else, and making the rest of the process seamless. Would highly suggest for a Lauren did a great job of getting me in to see the car before anyone else, and making the rest of the process seamless. Would highly suggest for anyone looking for a used BMW! More
by Dalton
Employees Worked With
