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BMW of West Chester
West Chester, PA
2,702 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,702 reviews
November 09, 2024
My Z4 M40i is the 3rd BMW my wife and I have purchased from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a pleasure to work with that I will definitely go back to him and recommend him to my family and friends. Nick Capparelli was also an absolute pleasure to work with. Both Ian and Nick made my experience a good one. Thanks Ian and Nick see you guys on the next one. More
by Drew
November 09, 2024
My experience was wonderful because my service advisor was great and so were the mechanics that worked on my car was great and so were the mechanics that worked on my car More
by MEISENHARDT86
Verified CustomerEmployees Worked With
November 09, 2024
The service team (Heather Derietis specifically) are great to work with. I trust them with my favorite vehicle of all time. great to work with. I trust them with my favorite vehicle of all time. More
by RICKCRANGLE901
November 09, 2024
Helped me through the process of getting a new mini for my graduating daughter, when none were available. my graduating daughter, when none were available. More
by CHRISRENZI123
Employees Worked With
Other Employees :
Wayne Matsinger
November 08, 2024
Excellent dealership really a pleasure to deal with in the process of ordering and purchasing a new car. the process of ordering and purchasing a new car. More
by GORDEL1
November 08, 2024
It was such a pleasure to work with them due to the fact they make it so easy. they make it so easy. More
by rmcmillen26
November 07, 2024
My Jeep had a flat tire right outside the dealership almost closing time!- I wanted to see if air would help - but no. Couldn’t get the tire off . The mechanics were very professional about the situatio almost closing time!- I wanted to see if air would help - but no. Couldn’t get the tire off . The mechanics were very professional about the situation and so I was able to pick up my vehicle the next day. They were very courteous and polite. My Jeep sparkled when I picked it up too! Thank you to Chris for your professional manner! More
by Jeepstersue
November 05, 2024
Great customer service, they follow up and follow thru the entire service time. Inspection video and payments are made so easy the entire service time. Inspection video and payments are made so easy More
by DURGY9292
Employees Worked With
November 05, 2024
I had a fantastic experience at BMW of West Chester. I was a walk-in on a Saturday and got Lauren as my sales rep and she was phenomenal - I would recommend her to everyone! I wasn’t planning on buying I was a walk-in on a Saturday and got Lauren as my sales rep and she was phenomenal - I would recommend her to everyone! I wasn’t planning on buying anything on Saturday, but she did a wonderful job pairing me up with a car that matched everything I’m looking for as well as keeping it in my budget. She kept the process simple and worked with me through all of my questions (I had a lot, this was my first car purchase at a dealership). If you go here, ask for Lauren!! More
by Natimmediato
Employees Worked With
November 05, 2024
Scott was such an amazing help thru the entire process and I couldn’t have done it without him. and I couldn’t have done it without him. More
by Banorton14
Employees Worked With
