Mindy Hill

They were very efficient in finding the problem with my car. They kept me up to date while I was waiting. car. They kept me up to date while I was waiting. More

by sylropp Verified Customer Verified Customer

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My experience wasn't good at all. I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, th I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, the rattling noise was still there. I scheduled another appointment first thing in the morning in order to try and get it figured out as quickly as possible. I questioned whether or not the CV Axel even needed fixing, but never got a response. Even though I had a 7:00AM appointment, by 11 I hadn't received a call. I called in and was told I would get a call back shortly. The responsible person for my car was out sick (who I don't fault, that happens), but the office apparently couldn't figure out how to operate, work on, or give me any kind of update because someone was out sick. I called 5 times throughout the day and was told each time that someone would call me back (but no one ever did). I went without my car all day and had to leave it overnight (not being able to go into work), when I finally received a call about the car the following morning. I was told that they think they knew what the problem was and that I should have it by the afternoon without any charge (at this point that was expected given my experience). The car still isn't fixed as it still rattles, and I'm out $1,200 for something that may not have even needed fixed. More

by atmyhal4 Verified Customer Verified Customer

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Great customer service and my sales agent was very helpful in letting me know what was going on and keep up the great work helpful in letting me know what was going on and keep up the great work More

by robinkillbill Verified Customer Verified Customer

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They were very helpful. I had a noise when my car was in and they advised me about my options. I had a noise when my car was in and they advised me about my options. More

by sylropp Verified Customer Verified Customer

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My only concern is pricing otherwise easy to work with. Very professional and helpful staff Very professional and helpful staff More

by andrewchapella Verified Customer Verified Customer

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I trust Toyota Direct to provide needed service & provide quality service at a reasonable lricd. quality service at a reasonable lricd. More

by jack2956.jd Verified Customer Verified Customer

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Excellent service by Mindy Hill. She was knowledgeable and took time to help through the process. She was knowledgeable and took time to help through the process. More

by rcantrell1927 Verified Customer Verified Customer

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I always receive great service from the employees at the service center. I have never been let down. service center. I have never been let down. More

by bbeth22 Verified Customer Verified Customer

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Everyone is always very friendly and helpful. They are honest with what they tell me about my car and what needs to be done. They are honest with what they tell me about my car and what needs to be done. More

by sylropp Verified Customer Verified Customer

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I've always had great service at Toyota Direct when my vehicle needs to be serviced. vehicle needs to be serviced. More

by krs Verified Customer Verified Customer

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