John Marnell
John Marnell at Toyota Direct

John Marnell

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.7
37 Reviews
4.7

37 Reviews

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37 Reviews of John Marnell

July 10, 2025

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Always give the best service! The team has patience and they are nice people. Will be back next time! More

by halegchen
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Recommend Dealer
Yes

June 10, 2025

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Simply the best. Treat you like family. Always put the customer first. Best service in town. More

by jjrodock
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Recommend Dealer
Yes

June 07, 2025

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John got me checked in easy peasy and kept me updated while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service More

by rsixis
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Recommend Dealer
Yes

June 02, 2025

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I experoncenced a really Good service at the shop ranging from diagnosis and explanation of other upcoming services More

by gilbertmelly
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Yes

May 23, 2025

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People were polite and answered my questions. Waiting area is very nice; good coffee and snacks. More

by jsiebert0
Recommend Dealer
Yes

May 15, 2025

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I had an appointment, I was on time and so were they. My tech was nice and polite. The service was completed within an hour and I was on my way.? More

by mgarver923
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Recommend Dealer
Yes

May 11, 2025

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They are the best. Always makes me feel like I am family. Best customer service. More

by jjrodock
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Recommend Dealer
Yes

May 10, 2025

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Issue corrected in less than 5 minutes. Cabin filter was replaced but did not seat properly and was making a whistling noise. More

by ckelley1806
Recommend Dealer
Yes

May 10, 2025

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Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand More

by fjalloh57
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Recommend Dealer
Yes

May 07, 2025

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Simple online scheduling, timely reminders, regular maintenance and and problems that were found fixed while I was there. No complaints from me. More

by kevinhollis
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Recommend Dealer
Yes

Other Employees Tagged: Chris Grossman

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