Chris Grossman

Chris Grossman, who I have been going to for years, had to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would no to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would not be in. Randy said he would be happy to assist me and get me checked in. He was excellent, kind, very efficient. Great job! Chris has been, is, shall continue to be my STELLER/OUTSTANDING/ABOVE AND BEYOND go to person, and I will absolutely keep coming back, but Randy was excellent. More

by JackMar Verified Customer Verified Customer

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They had for two weeks and it wasn’t repaired they said they called to pick it up but that was lie they called to pick it up but that was lie More

by vince.jr Verified Customer Verified Customer

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Happy that I am albe to set up an appointment with the Tech that I prefer to service my vehicle. Thanks Direct. Tech that I prefer to service my vehicle. Thanks Direct. More

by dastygler Verified Customer Verified Customer

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The service was horrible at service center, Chris seemed like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine an like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine and that I have the extended advanced warranty. When he called me 3 hrs after I dropped my car off and told me that I didn’t have an oil in it and that when the tech put oil in it stopped the knocking sound. He then went on to tell me that it was a known issue with 2016 Chevy equinox’s having issues with burning oil, and the PVC seal being damaged. He then submitted that to the extended warranty company knowing it was going to fail. The PVC issue is known with Chevy but it is due to pressure build up and can cause piston rings and can cause timing chain issues along with needing a new engine if the issue persists. However the tech never checked anything else saw the oil underneath the vehicle and said it’s a known issue and wouldn’t be covered by the extended warranty. The extended warranty covers mechanical issues, along with the engine and drive train. Now I am stuck with a vehicle I purchased 2 years ago with an extended warranty and they want to charge me $3000 to repair it. They will never get my business again and it was aweful. It should have been covered under warranty had they have done their job to see if any pistons or rods or timing chain was affected it all would have been covered. More

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Worst experience ever! Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken it to the dealer 20+ times and it’s not fixed. i had to hire a lawyer More

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I rely on Chris Grossman My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now tha My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now that my husband has passed, I rely on Chris more than ever to keep me informed of what my car needs. Chris is so kind and will explain things about my car that I don't understand. More

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I purchased my car here, but car service is horrible I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told her same thing as I scheduled, and showed her the door which need to be fixed. She said it was easy and they can glue the cap back. I picked up my car 5 hours later,and been told by another girl that everything was fine. I found out that the door hadn't been fixed after I paid, and cap piece was lost. Mindy denied she had ever touch the piece. She was even telling me lies to my very face that I was here only for maintenance, not for the rear door. I had waited another hour to get this issue resolved after she called her boss to help me... Once again this car service is horrible disgusting. Mindy have no consideration she give a time and it's inaccurate have people waiting on the cold unprofessional and unreliable. More

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Are you kidding me?? NO OTHER PLACE TO GO!!! This group is the best I have worked with. They keep you in the loop and notify you if they have any concerns.This is a trust worthy place. I found a This group is the best I have worked with. They keep you in the loop and notify you if they have any concerns.This is a trust worthy place. I found a mechanic I like and now request him every time. He gets to know my car and a relationship has formed between us. You won't be sorry. Chris and Ron..that's my team!! More

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Great people to work with Great job. Pattie has sold me 6 cars and is great to work with!!! The whole Office worked with me to achieve a good deal on a car I really like. Great job. Pattie has sold me 6 cars and is great to work with!!! The whole Office worked with me to achieve a good deal on a car I really like. More

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CHRIS GROSSMAN AND HIS TEAM HAVE ALWAYS BEEN THERE FOR ME AND MY PRIUS. TOYOTA DIRECT, COLUMBUS, OHIO--SO GLAD I BOUGHT MY SECOND TOYOTA AT TOYOTA DIRECT AND HIS TEAM HAVE ALWAYS BEEN THERE FOR ME AND MY PRIUS. TOYOTA DIRECT, COLUMBUS, OHIO--SO GLAD I BOUGHT MY SECOND TOYOTA AT TOYOTA DIRECT SINCE MOVING TO THE COLUMBUS AREA. More

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